Initial Business Response /* (1000, 9, 2015/12/21) */
On November 2, *** purchased from Fury Motors a Chrysler Pacifica with 146,milesThe vehicle was sold for $5,in an "as is" conditionWhile it is unfortunate the transmission went out, it was not a repair that
could have been predicted
When Ms *** contacted our Outlet manager he offered to look at the vehicle and give a parts and labor discount to repair the transmission
We have not heard back from Ms *** since this conversation
I am rejecting this response because:
The stuff stated by Fury is not exactly how things happenedMultiple inconsistencies in the statements by Fury:Insurance company was not my insurance company but the person's who hit me, Liberty MutualA claim was already established prior to initial alignment appointment at Fury MotorsWas in at Fury getting an alignment as part of claimViper Tech did find the power steering rack damage and said it, along with frame damage was not allowing him to do correct alignmentAttached is his notes on original alignmentFury service rep, Tyler, and Viper Tech, both recommended I take it to the Fury body shop to get the frame damage inspectedBody damage was already part of claim and assessed by LaMettry's prior to coming to Fury, and LaMettry's is certified shop for Liberty Mutual and provided "official" body damage estimate for accident and claimTyler said he would have the body shop do an estimate on my body damage as well, just in case I wanted to use them and since they were going to have the car for the frame damage inspection, it would be easy to doI NEVER REQUESTED AN ADDITIONAL DAMAGE INSPECTION, I ONLY REQUESTED THE FRAME DAMAGE INSPECTION, BASED ON TYLER, VIPER TECH AND SERVICE MANAGER KEN'S RECOMMENDATIONTurns out, frame damage claim was denied, power steering rack did get fixed and alignment turned out great, per Service Manager, Ken (see email attached)Frame damage DID NOT hurt the alignment, unlike what Tyler, Viper Tech and Ken had saidTurns out, frame inspection was unnecessary and any additional inspection work done by body shop was at their free will and NOT requested by me. On topic of the broken power steering reservoir, Fury claims it was not related, the install required touching of the power steering return hose, which is about feet long tops and on one end, goes into the gear Fury installed and on the other end, goes into the power steering reservoirMy guess is that the Viper Tech pulled too hard, accidentally, on the return hose during installation and broke the power steering reservoir nipple where the return hose attaches toOn the statement that the plastic is years old and pressure causing it to leak, I never had a leak prior to the car being hit and Fury working on the carI do not see the power steering reservoir listed any where on the Viper forums on the internet as a common issue and there are lots of old Vipers out there so I figure if it were indeed a "common issue" due to old year old plastic, people would have written about it. Since Fury is bringing all items into play here, they also broke my passenger side speaker coverIt was never off before and not ever since I've owned the car but when I got my car back, it was laying on the floor of the passenger seatMy car was dirty, had rain spots on it and also white powder spots on in a few placesAfter I brought the car back in to show Ken and the Viper Tech the broken power steering reservoir, I left and took my car home and when I opened the hood, found the Viper Tech had left his flash light under my hood (see attachment)I drove home with this and who knows where it could have rolled to and brokenSee picture attachedI will gladly give this back to the Viper Tech if neededThis leaving the flash light under my hood is very symbolic of the service I experienced at Fury.Thanks
Response received via e-mail to Revdex.com from Charlie *** (GSM, Fury Motors), 7/Text of letter reads as follows; scan of letter is attached: "2/8/2016 *** ***Revdex.comSRiver Ridge CirBurnsville, MN 55337Case #: *** Dear ***, This is in response to letter received on
behalf of Mrand Mrs*** and *** *** Mr.*** *** purchased a used a Dodge Challenger with 37,miles from Fury Motors South StPaul on 8/11/He found the car on Car SoupApproximately months after purchase Mr*** contacted Mike *** loo*** to trade the Dodge Challenger on a used SUV, I appraised Mr*** vehicle sight unseen. Mr*** was not pleased with our trade number so he went to a couple other dealers and also had them appraise his car, at that time there appraisals came back a four thousand dollars less than ours and their reasoning was because the Car Fax showed accident and that it was repossession. Mr*** has requested Fury Motors to buy his car back and demanded that we refund 100% of his money, I reached out to Mr*** and explained to him that Fury Motor appraised his car as if it was a clean being it was appraised sight unseen, and that is expectations of 100% buyback is unreasonable. Mr*** had many emails with the internet team and also received all the information he requested to make a buying decisionFury Motors is a family owed Dealership and has been in business since 1963, again we had offered Mr*** current fair market value for his Dodge Challenger and he feels its not a fair trade value. I have also submitted documents to the State Attorney General office as request. Sincerely, Charlie ***General Sales ManagerFury Motors###-###-####"
Mr*** and the Controller, Angela ***, have been in contact by phone twice. Mr*** has an appointment on March 13th to meet with Mrs*** to have the spray-in-bedliner extended to cover the rails per Mr*** request. Mr*** will also get a full tank of gas &
a couple scratches buffedFinally, Fury Motors will provide Mr*** with a product, Final Coat, that will protect his entire truck from corrosion not only the spot on the bumper that Mr*** discovered after he purchased the vehicle from us. Mr*** is pleased with the resolution. Thank You
Mr *** brought in his Chrysler Town and Country to Fury Motors on 8/4/with two sliding door concerns. The driver’s side sliding door only worked manually and but not electronicallyThe second concern was the passenger sliding door would not lock electronicallyWe diagnosed
the left side door as needing a new harness and track and customer authorized repair. We diagnosed the passenger side as needing a door harness and a latch, the customer declined and the door panel was reinstalled and no repair was doneThe customer was not charged for diagnostic time involved in diagnosing the passenger side doorThe vehicle was in the shop for a total of two days, the customer was supplied a rental vehicle at Fury’s expense. The service manager Ken reviewed the repair with the service advisor and gave her the information to contact the customer She contacted the customer and explained we would be happy to re-inspect the work and diagnosisThe customer responded with he didn’t want to risk paying anything additional if we couldn’t guarantee it would be repaired at no charge to him while using incredibly inappropriate language to describe what dealers do to customers. Fury stands behind our work and our part. The switch for the passenger sliding door is located in the front door pillar that was untouchedThis information was conveyed to the customer by the service advisor. At this time no additional work has occurred on Mr *** van. Additional attempts to contact Mr *** have been unsuccessful Tom *** President Fury Motors
I am rejecting this response because:
Mr. [redacted]’s response is not factually accurate. The interior electronic button of the sliding door (on the driver’s side) on which the work was done FUNCTIONED PROPERLY when we dropped the mini-van off. After our vehicle was serviced, this button NO LONGER WORKS. That is the issue. I authorized to have work done on the driver’s side sliding door as the track was broken. They fixed the track but now the electronic interior button no longer works and I would like that fixed at no cost since it occurred while that door was being serviced. Summer, the service employee, stated that I would be charged an assessment fee to look at the button and it would be waived if the malfunction was related to the repairs they made. In the past, Fury has been deceptive in other interactions with me and I told Summer I don’t trust Fury. Because of their past deceptive practices, I found it highly unlikely that they would look at my car again and admit any fault on their part with the interior electronic switch malfunctioning. Therefore, I wanted a guarantee that they would fix the interior button at no cost to me, since it was related to the very same door they serviced. It seems far-fetched that Fury works on that specific door, and just by sheer coincidence, the electronic button on that door happens to break on that very same day. In short, I want the electronic button fixed by Fury that functioned properly when I brought the vehicle in. Mr. [redacted] also states that I used “incredibly inappropriate language to describe what dealers do to customers.” This statement is true if his definition of inappropriate language is “deceive,” “fleece,” “take advantage of,” and “lie to.” At no time did I ever use swear words or disrespectful language towards Summer. Mr. [redacted] seems to be making attempts to attack my character with baseless accusations in order to pivot away from the real issue. And as far as “additional attempts to contact Mr.Voeller,” I contacted Fury numerous times on this issue and also attempted to contact Ken Nelson, the service manager. Ken chose not to return my call and instead re-routed me back to Summer. Once again, Mr. [redacted]’s facts are not accurate. It was only after waiting multiple days for Fury to return my call is when I decided to contact the Revdex.com.
Initial Business Response /* (1000, 6, 2015/12/17) */
Business response received via e-mail to Revdex.com -- scan is attached, including image of part of game board, contest rules.
Text of accompanying letter reads as follows:
"RE: Case #[redacted] -- [redacted]
Fury Motors partnered with...
a marketing company in December for a chance to win $5,000. The promotion ran in early December (12/2/15 - 12/12/15) and they sent out 100,000 letters. I have attached a copy of the prize board and the first page of the insurance provided by the contracted vendor which verifies the winning numbers were sent out.
Unfortunately, Mr [redacted] was not the grand prize winner as his numbers did not match. We had over 850 customers who came during the promotion period and this is the first formal complaint we have received.
Regards,
Bill [redacted]
COO -- Fury Motors
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like many other people that matched and read: "you are a winner". Only to go to Fury Motors and discover it was a sales scam...to draw customers and try to talk them into purchasing a vehicle from them.
Unfortunately, I destroyed the Large Card, received in mail, that showed the matched symbols or numbers.
The moment I walked in their door at FURY MOTORS, it was all talk about trading my car and purchase from their lot...nothing to do at all with a contest. (LESSON LEARNED)
Complaint Response Date bumped because: Holiday
I am rejecting this response because: Fury mislead me into buying the vehicle in the first place. Had I known it had a repossession and an accident I would have never purchased this vehicle. Every dealership I contaced was abel to see the accident yet they withheld that information from me. I will never deal with them again as I do not trust them so their trade numbers are irrelevant because of this. I am not as[redacted] for 100% buyback from what I paid. I am as[redacted] them to pay retail as to what it is worth today with the added mileage we put on it. -[redacted]
Initial Business Response /* (1000, 6, 2015/06/30) */
[redacted] was contacted by phone on 6/26 after missed calls by both parties. I explained in more detail exactly what was replaced and why. With the explanation customer understood the repairs better and happy with it. I thanked him for the years of...
service and explained the benefit and the warranty of the part he purchased. Ken
5/31/2016 [redacted] Revdex.com 220 S. River Ridge Cir Burnsville, MN 55337 Case #: [redacted] Dear [redacted], This is in response to complaint received from Mr. [redacted]. Mr. [redacted] had his 1993 Dodge Viper for an alignment. After inspecting the vehicle it was apparent the car had serious front end damage....
Mr. [redacted] called his insurance company to start a claim for the damage. While at Fury, Mr. [redacted] had our body shop look for additional damage. This required our body shop to look at the entire vehicle. Fury only charged 4 hours (@$55/hr) to complete this inspection. You can see from attachment #1. Mr. [redacted]’s insurance company approved the supplemental body repairs. We are not sure if Mr. [redacted] had these repairs completed, but he did pay the $220 for the inspection. (see attachment #1A) As for the repair, Fury’s certified Viper technician noticed the steering gear was damaged and replaced it. After the repair, the vehicle was able to hold an alignment and the vehicle was given back to Mr. [redacted]. Mr. [redacted] sent an email stating there was steering fluid noticed on the ground and it was coming from the power steering reservoir. Our Service manager explained to Mr. [redacted] the power steering reservoir was not related to the steering gear replacement. The plastic reservoir is 23 years old and the pressure most likely caused it to leak. After some dialog, our service manager offered to cover the repair. However, Mr. [redacted] took the vehicle and stated he would not let our certified Viper technician touch his car again. Mr. [redacted] then spoke with our GSM who again offered to cover power steering reservoir, but Mr. [redacted] became angry and disrespectful to our GSM, and we withdrew all offers. Since we received the complaint, Mr. [redacted] has stopped payment on his credit card for $220 for the supplemental body repair inspection. See attached #2 Fury Motors will seek all legal remedies to recover the monies for the work already performed.
Initial Business Response /* (1000, 6, 2016/02/09) */
Received business response via e-mail to Revdex.com:
"2/8/2016
[redacted]
Revdex.com
220 S. River Ridge Cir
Burnsville, MN 55337
Case #: [redacted]
Dear [redacted],
This is in response to letter received on behalf of Ms. [redacted].
Ms....
[redacted] purchased a used 2006 BMW with 119,000 miles from out outlet location on December 11, 2015. She was a referral of our former sales consultant Matt [redacted] (note: Matt was employed at Fury during this delivery). Approximately 2 weeks after purchase, Ms. [redacted] complained of an oil leak. We offered to diagnose the problem at our expense and we would inform Ms. [redacted] of our findings. No other promises were given other than to look at the oil leak.
We sent the Vehicle to Motorworks BMW for diagnosis. They informed us the oil leak was coming from the oil filter housing gasket. To repair the gasket the entire housing assembly needed to be replaced. The cost estimate was approximately $900. Fury decided to cover this repair as a good will gesture and Ms. [redacted] paid nothing.
Ms. [redacted] purchased a high mile import vehicle and was offered an extended warranty for purchase multiple times, she declined.
Fury Motors took care of the original complaint for an oil leak and considers this case closed.
Sincerely,
Bill [redacted]
COO
Fury Motors
[redacted]
Fury Motors Body Shop Manager, Joe [redacted], has been in contact with Ms. [redacted] to schedule a time for her to bring in her van to have it repaired. She is scheduled on Thursday, April 6, 2017. Fury Motors will be taking care of her concern. Thank You Angela...
Initial Business Response /* (1000, 9, 2015/12/21) */
On November 2, *** purchased from Fury Motors a Chrysler Pacifica with 146,milesThe vehicle was sold for $5,in an "as is" conditionWhile it is unfortunate the transmission went out, it was not a repair that
could have been predicted
When Ms *** contacted our Outlet manager he offered to look at the vehicle and give a parts and labor discount to repair the transmission
We have not heard back from Ms *** since this conversation
I am rejecting this response because:
The stuff stated by Fury is not exactly how things happenedMultiple inconsistencies in the statements by Fury:Insurance company was not my insurance company but the person's who hit me, Liberty MutualA claim was already established prior to initial alignment appointment at Fury MotorsWas in at Fury getting an alignment as part of claimViper Tech did find the power steering rack damage and said it, along with frame damage was not allowing him to do correct alignmentAttached is his notes on original alignmentFury service rep, Tyler, and Viper Tech, both recommended I take it to the Fury body shop to get the frame damage inspectedBody damage was already part of claim and assessed by LaMettry's prior to coming to Fury, and LaMettry's is certified shop for Liberty Mutual and provided "official" body damage estimate for accident and claimTyler said he would have the body shop do an estimate on my body damage as well, just in case I wanted to use them and since they were going to have the car for the frame damage inspection, it would be easy to doI NEVER REQUESTED AN ADDITIONAL DAMAGE INSPECTION, I ONLY REQUESTED THE FRAME DAMAGE INSPECTION, BASED ON TYLER, VIPER TECH AND SERVICE MANAGER KEN'S RECOMMENDATIONTurns out, frame damage claim was denied, power steering rack did get fixed and alignment turned out great, per Service Manager, Ken (see email attached)Frame damage DID NOT hurt the alignment, unlike what Tyler, Viper Tech and Ken had saidTurns out, frame inspection was unnecessary and any additional inspection work done by body shop was at their free will and NOT requested by me. On topic of the broken power steering reservoir, Fury claims it was not related, the install required touching of the power steering return hose, which is about feet long tops and on one end, goes into the gear Fury installed and on the other end, goes into the power steering reservoirMy guess is that the Viper Tech pulled too hard, accidentally, on the return hose during installation and broke the power steering reservoir nipple where the return hose attaches toOn the statement that the plastic is years old and pressure causing it to leak, I never had a leak prior to the car being hit and Fury working on the carI do not see the power steering reservoir listed any where on the Viper forums on the internet as a common issue and there are lots of old Vipers out there so I figure if it were indeed a "common issue" due to old year old plastic, people would have written about it. Since Fury is bringing all items into play here, they also broke my passenger side speaker coverIt was never off before and not ever since I've owned the car but when I got my car back, it was laying on the floor of the passenger seatMy car was dirty, had rain spots on it and also white powder spots on in a few placesAfter I brought the car back in to show Ken and the Viper Tech the broken power steering reservoir, I left and took my car home and when I opened the hood, found the Viper Tech had left his flash light under my hood (see attachment)I drove home with this and who knows where it could have rolled to and brokenSee picture attachedI will gladly give this back to the Viper Tech if neededThis leaving the flash light under my hood is very symbolic of the service I experienced at Fury.Thanks
Response received via e-mail to Revdex.com from Charlie *** (GSM, Fury Motors), 7/Text of letter reads as follows; scan of letter is attached: "2/8/2016 *** ***Revdex.comSRiver Ridge CirBurnsville, MN 55337Case #: *** Dear ***, This is in response to letter received on
behalf of Mrand Mrs*** and *** *** Mr.*** *** purchased a used a Dodge Challenger with 37,miles from Fury Motors South StPaul on 8/11/He found the car on Car SoupApproximately months after purchase Mr*** contacted Mike *** loo*** to trade the Dodge Challenger on a used SUV, I appraised Mr*** vehicle sight unseen. Mr*** was not pleased with our trade number so he went to a couple other dealers and also had them appraise his car, at that time there appraisals came back a four thousand dollars less than ours and their reasoning was because the Car Fax showed accident and that it was repossession. Mr*** has requested Fury Motors to buy his car back and demanded that we refund 100% of his money, I reached out to Mr*** and explained to him that Fury Motor appraised his car as if it was a clean being it was appraised sight unseen, and that is expectations of 100% buyback is unreasonable. Mr*** had many emails with the internet team and also received all the information he requested to make a buying decisionFury Motors is a family owed Dealership and has been in business since 1963, again we had offered Mr*** current fair market value for his Dodge Challenger and he feels its not a fair trade value. I have also submitted documents to the State Attorney General office as request. Sincerely, Charlie ***General Sales ManagerFury Motors###-###-####"
Mr*** and the Controller, Angela ***, have been in contact by phone twice. Mr*** has an appointment on March 13th to meet with Mrs*** to have the spray-in-bedliner extended to cover the rails per Mr*** request. Mr*** will also get a full tank of gas &
a couple scratches buffedFinally, Fury Motors will provide Mr*** with a product, Final Coat, that will protect his entire truck from corrosion not only the spot on the bumper that Mr*** discovered after he purchased the vehicle from us. Mr*** is pleased with the resolution. Thank You
Mr *** brought in his Chrysler Town and Country to Fury Motors on 8/4/with two sliding door concerns. The driver’s side sliding door only worked manually and but not electronicallyThe second concern was the passenger sliding door would not lock electronicallyWe diagnosed
the left side door as needing a new harness and track and customer authorized repair. We diagnosed the passenger side as needing a door harness and a latch, the customer declined and the door panel was reinstalled and no repair was doneThe customer was not charged for diagnostic time involved in diagnosing the passenger side doorThe vehicle was in the shop for a total of two days, the customer was supplied a rental vehicle at Fury’s expense. The service manager Ken reviewed the repair with the service advisor and gave her the information to contact the customer She contacted the customer and explained we would be happy to re-inspect the work and diagnosisThe customer responded with he didn’t want to risk paying anything additional if we couldn’t guarantee it would be repaired at no charge to him while using incredibly inappropriate language to describe what dealers do to customers. Fury stands behind our work and our part. The switch for the passenger sliding door is located in the front door pillar that was untouchedThis information was conveyed to the customer by the service advisor. At this time no additional work has occurred on Mr *** van. Additional attempts to contact Mr *** have been unsuccessful Tom *** President Fury Motors
I am rejecting this response because:
Mr. [redacted]’s response is not factually accurate. The interior electronic button of the sliding door (on the driver’s side) on which the work was done FUNCTIONED PROPERLY when we dropped the mini-van off. After our vehicle was serviced, this button NO LONGER WORKS. That is the issue. I authorized to have work done on the driver’s side sliding door as the track was broken. They fixed the track but now the electronic interior button no longer works and I would like that fixed at no cost since it occurred while that door was being serviced. Summer, the service employee, stated that I would be charged an assessment fee to look at the button and it would be waived if the malfunction was related to the repairs they made. In the past, Fury has been deceptive in other interactions with me and I told Summer I don’t trust Fury. Because of their past deceptive practices, I found it highly unlikely that they would look at my car again and admit any fault on their part with the interior electronic switch malfunctioning. Therefore, I wanted a guarantee that they would fix the interior button at no cost to me, since it was related to the very same door they serviced. It seems far-fetched that Fury works on that specific door, and just by sheer coincidence, the electronic button on that door happens to break on that very same day. In short, I want the electronic button fixed by Fury that functioned properly when I brought the vehicle in. Mr. [redacted] also states that I used “incredibly inappropriate language to describe what dealers do to customers.” This statement is true if his definition of inappropriate language is “deceive,” “fleece,” “take advantage of,” and “lie to.” At no time did I ever use swear words or disrespectful language towards Summer. Mr. [redacted] seems to be making attempts to attack my character with baseless accusations in order to pivot away from the real issue. And as far as “additional attempts to contact Mr.Voeller,” I contacted Fury numerous times on this issue and also attempted to contact Ken Nelson, the service manager. Ken chose not to return my call and instead re-routed me back to Summer. Once again, Mr. [redacted]’s facts are not accurate. It was only after waiting multiple days for Fury to return my call is when I decided to contact the Revdex.com.
Initial Business Response /* (1000, 6, 2015/12/17) */
Business response received via e-mail to Revdex.com -- scan is attached, including image of part of game board, contest rules.
Text of accompanying letter reads as follows:
"RE: Case #[redacted] -- [redacted]
Fury Motors partnered with...
a marketing company in December for a chance to win $5,000. The promotion ran in early December (12/2/15 - 12/12/15) and they sent out 100,000 letters. I have attached a copy of the prize board and the first page of the insurance provided by the contracted vendor which verifies the winning numbers were sent out.
Unfortunately, Mr [redacted] was not the grand prize winner as his numbers did not match. We had over 850 customers who came during the promotion period and this is the first formal complaint we have received.
Regards,
Bill [redacted]
COO -- Fury Motors
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like many other people that matched and read: "you are a winner". Only to go to Fury Motors and discover it was a sales scam...to draw customers and try to talk them into purchasing a vehicle from them.
Unfortunately, I destroyed the Large Card, received in mail, that showed the matched symbols or numbers.
The moment I walked in their door at FURY MOTORS, it was all talk about trading my car and purchase from their lot...nothing to do at all with a contest. (LESSON LEARNED)
Complaint Response Date bumped because: Holiday
I am rejecting this response because: Fury mislead me into buying the vehicle in the first place. Had I known it had a repossession and an accident I would have never purchased this vehicle. Every dealership I contaced was abel to see the accident yet they withheld that information from me. I will never deal with them again as I do not trust them so their trade numbers are irrelevant because of this. I am not as[redacted] for 100% buyback from what I paid. I am as[redacted] them to pay retail as to what it is worth today with the added mileage we put on it. -[redacted]
Initial Business Response /* (1000, 6, 2015/06/30) */
[redacted] was contacted by phone on 6/26 after missed calls by both parties. I explained in more detail exactly what was replaced and why. With the explanation customer understood the repairs better and happy with it. I thanked him for the years of...
service and explained the benefit and the warranty of the part he purchased. Ken
5/31/2016 [redacted] Revdex.com 220 S. River Ridge Cir Burnsville, MN 55337 Case #: [redacted] Dear [redacted], This is in response to complaint received from Mr. [redacted]. Mr. [redacted] had his 1993 Dodge Viper for an alignment. After inspecting the vehicle it was apparent the car had serious front end damage....
Mr. [redacted] called his insurance company to start a claim for the damage. While at Fury, Mr. [redacted] had our body shop look for additional damage. This required our body shop to look at the entire vehicle. Fury only charged 4 hours (@$55/hr) to complete this inspection. You can see from attachment #1. Mr. [redacted]’s insurance company approved the supplemental body repairs. We are not sure if Mr. [redacted] had these repairs completed, but he did pay the $220 for the inspection. (see attachment #1A) As for the repair, Fury’s certified Viper technician noticed the steering gear was damaged and replaced it. After the repair, the vehicle was able to hold an alignment and the vehicle was given back to Mr. [redacted]. Mr. [redacted] sent an email stating there was steering fluid noticed on the ground and it was coming from the power steering reservoir. Our Service manager explained to Mr. [redacted] the power steering reservoir was not related to the steering gear replacement. The plastic reservoir is 23 years old and the pressure most likely caused it to leak. After some dialog, our service manager offered to cover the repair. However, Mr. [redacted] took the vehicle and stated he would not let our certified Viper technician touch his car again. Mr. [redacted] then spoke with our GSM who again offered to cover power steering reservoir, but Mr. [redacted] became angry and disrespectful to our GSM, and we withdrew all offers. Since we received the complaint, Mr. [redacted] has stopped payment on his credit card for $220 for the supplemental body repair inspection. See attached #2 Fury Motors will seek all legal remedies to recover the monies for the work already performed.
Initial Business Response /* (1000, 6, 2016/02/09) */
Received business response via e-mail to Revdex.com:
"2/8/2016
[redacted]
Revdex.com
220 S. River Ridge Cir
Burnsville, MN 55337
Case #: [redacted]
Dear [redacted],
This is in response to letter received on behalf of Ms. [redacted].
Ms....
[redacted] purchased a used 2006 BMW with 119,000 miles from out outlet location on December 11, 2015. She was a referral of our former sales consultant Matt [redacted] (note: Matt was employed at Fury during this delivery). Approximately 2 weeks after purchase, Ms. [redacted] complained of an oil leak. We offered to diagnose the problem at our expense and we would inform Ms. [redacted] of our findings. No other promises were given other than to look at the oil leak.
We sent the Vehicle to Motorworks BMW for diagnosis. They informed us the oil leak was coming from the oil filter housing gasket. To repair the gasket the entire housing assembly needed to be replaced. The cost estimate was approximately $900. Fury decided to cover this repair as a good will gesture and Ms. [redacted] paid nothing.
Ms. [redacted] purchased a high mile import vehicle and was offered an extended warranty for purchase multiple times, she declined.
Fury Motors took care of the original complaint for an oil leak and considers this case closed.
Sincerely,
Bill [redacted]
COO
Fury Motors
[redacted]
Fury Motors Body Shop Manager, Joe [redacted], has been in contact with Ms. [redacted] to schedule a time for her to bring in her van to have it repaired. She is scheduled on Thursday, April 6, 2017. Fury Motors will be taking care of her concern. Thank You Angela...
[redacted]ControllerFury [email protected]
Final Consumer Response /* (2000, 9, 2016/02/18) */
I have been paid so you can close the complaint