I am rejecting this response because: Fury mislead me into buying the vehicle in the first placeHad I known it had a repossession and an accident I would have never purchased this vehicleEvery dealership I contaced was abel to see the accident yet they withheld that information from meI will never deal with them again as I do not trust them so their trade numbers are irrelevant because of thisI am not as [redacted] for 100% buyback from what I paidI am as [redacted] them to pay retail as to what it is worth today with the added mileage we put on it- [redacted]
Initial Business Response / [redacted] (1000, 6, 2016/02/09) */ Received business response via e-mail to Revdex.com: "2/8/ [redacted] Revdex.com SRiver Ridge Cir Burnsville, MN Case #: [redacted] Dear ***, This is in response to letter received on behalf of Ms [redacted] Ms [redacted] purchased a used BMW with 119,miles from out outlet location on December 11, She was a referral of our former sales consultant Matt [redacted] (note: Matt was employed at Fury during this delivery)Approximately weeks after purchase, Ms [redacted] complained of an oil leakWe offered to diagnose the problem at our expense and we would inform Ms [redacted] of our findingsNo other promises were given other than to look at the oil leak We sent the Vehicle to Motorworks BMW for diagnosisThey informed us the oil leak was coming from the oil filter housing gasketTo repair the gasket the entire housing assembly needed to be replacedThe cost estimate was approximately $Fury decided to cover this repair as a good will gesture and Ms [redacted] paid nothing Ms [redacted] purchased a high mile import vehicle and was offered an extended warranty for purchase multiple times, she declined Fury Motors took care of the original complaint for an oil leak and considers this case closed Sincerely, Bill [redacted] COO Fury Motors [redacted]
Fury Motors Body Shop Manager, Joe [redacted] , has been in contact with Ms [redacted] to schedule a time for her to bring in her van to have it repaired She is scheduled on Thursday, April 6, Fury Motors will be taking care of her concernThank You Angela [redacted] ControllerFury [email protected]
I am rejecting this response because: Mr [redacted] ’s response is not factually accurateThe interior electronic button of the sliding door (on the driver’s side) on which the work was done FUNCTIONED PROPERLY when we dropped the mini-van offAfter our vehicle was serviced, this button NO LONGER WORKS That is the issueI authorized to have work done on the driver’s side sliding door as the track was brokenThey fixed the track but now the electronic interior button no longer works and I would like that fixed at no cost since it occurred while that door was being servicedSummer, the service employee, stated that I would be charged an assessment fee to look at the button and it would be waived if the malfunction was related to the repairs they made In the past, Fury has been deceptive in other interactions with me and I told Summer I don’t trust FuryBecause of their past deceptive practices, I found it highly unlikely that they would look at my car again and admit any fault on their part with the interior electronic switch malfunctioningTherefore, I wanted a guarantee that they would fix the interior button at no cost to me, since it was related to the very same door they servicedIt seems far-fetched that Fury works on that specific door, and just by sheer coincidence, the electronic button on that door happens to break on that very same dayIn short, I want the electronic button fixed by Fury that functioned properly when I brought the vehicle in Mr [redacted] also states that I used “incredibly inappropriate language to describe what dealers do to customers.” This statement is true if his definition of inappropriate language is “deceive,” “fleece,” “take advantage of,” and “lie to.” At no time did I ever use swear words or disrespectful language towards SummerMr [redacted] seems to be making attempts to attack my character with baseless accusations in order to pivot away from the real issue And as far as “additional attempts to contact Mr.Voeller,” I contacted Fury numerous times on this issue and also attempted to contact Ken Nelson, the service managerKen chose not to return my call and instead re-routed me back to SummerOnce again, Mr [redacted] ’s facts are not accurate It was only after waiting multiple days for Fury to return my call is when I decided to contact the Revdex.com
I am rejecting this response because: Fury mislead me into buying the vehicle in the first placeHad I known it had a repossession and an accident I would have never purchased this vehicleEvery dealership I contaced was abel to see the accident yet they withheld that information from meI will never deal with them again as I do not trust them so their trade numbers are irrelevant because of thisI am not as [redacted] for 100% buyback from what I paidI am as [redacted] them to pay retail as to what it is worth today with the added mileage we put on it- [redacted]
Initial Business Response / [redacted] (1000, 6, 2016/02/09) */ Received business response via e-mail to Revdex.com: "2/8/ [redacted] Revdex.com SRiver Ridge Cir Burnsville, MN Case #: [redacted] Dear ***, This is in response to letter received on behalf of Ms [redacted] Ms [redacted] purchased a used BMW with 119,miles from out outlet location on December 11, She was a referral of our former sales consultant Matt [redacted] (note: Matt was employed at Fury during this delivery)Approximately weeks after purchase, Ms [redacted] complained of an oil leakWe offered to diagnose the problem at our expense and we would inform Ms [redacted] of our findingsNo other promises were given other than to look at the oil leak We sent the Vehicle to Motorworks BMW for diagnosisThey informed us the oil leak was coming from the oil filter housing gasketTo repair the gasket the entire housing assembly needed to be replacedThe cost estimate was approximately $Fury decided to cover this repair as a good will gesture and Ms [redacted] paid nothing Ms [redacted] purchased a high mile import vehicle and was offered an extended warranty for purchase multiple times, she declined Fury Motors took care of the original complaint for an oil leak and considers this case closed Sincerely, Bill [redacted] COO Fury Motors [redacted]
Fury Motors Body Shop Manager, Joe [redacted] , has been in contact with Ms [redacted] to schedule a time for her to bring in her van to have it repaired She is scheduled on Thursday, April 6, Fury Motors will be taking care of her concernThank You Angela [redacted] ControllerFury [email protected]
I am rejecting this response because: Mr [redacted] ’s response is not factually accurateThe interior electronic button of the sliding door (on the driver’s side) on which the work was done FUNCTIONED PROPERLY when we dropped the mini-van offAfter our vehicle was serviced, this button NO LONGER WORKS That is the issueI authorized to have work done on the driver’s side sliding door as the track was brokenThey fixed the track but now the electronic interior button no longer works and I would like that fixed at no cost since it occurred while that door was being servicedSummer, the service employee, stated that I would be charged an assessment fee to look at the button and it would be waived if the malfunction was related to the repairs they made In the past, Fury has been deceptive in other interactions with me and I told Summer I don’t trust FuryBecause of their past deceptive practices, I found it highly unlikely that they would look at my car again and admit any fault on their part with the interior electronic switch malfunctioningTherefore, I wanted a guarantee that they would fix the interior button at no cost to me, since it was related to the very same door they servicedIt seems far-fetched that Fury works on that specific door, and just by sheer coincidence, the electronic button on that door happens to break on that very same dayIn short, I want the electronic button fixed by Fury that functioned properly when I brought the vehicle in Mr [redacted] also states that I used “incredibly inappropriate language to describe what dealers do to customers.” This statement is true if his definition of inappropriate language is “deceive,” “fleece,” “take advantage of,” and “lie to.” At no time did I ever use swear words or disrespectful language towards SummerMr [redacted] seems to be making attempts to attack my character with baseless accusations in order to pivot away from the real issue And as far as “additional attempts to contact Mr.Voeller,” I contacted Fury numerous times on this issue and also attempted to contact Ken Nelson, the service managerKen chose not to return my call and instead re-routed me back to SummerOnce again, Mr [redacted] ’s facts are not accurate It was only after waiting multiple days for Fury to return my call is when I decided to contact the Revdex.com
Final Consumer Response / [redacted] (2000, 9, 2016/02/18) */ I have been paid so you can close the complaint