Fuse.Cloud

I am ok with the response since the Vice President called and talked with me. The issue was with communication with their staff. They were telling me one thing but not getting it done. I have been assured steps have been taken to prevent this in the future. I was also told by the CEO when I signed up to call him at any time and to this day he has not called me back. I am ok with working with the Vice President of whom I did not know existed until I sent a complaint to the Revdex.com. The account was with a different company because that's what our business does. We setup this type of stuff for other companies. We are paid to work with bye the client to work with Fuse so that our client does not have to do anything. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms. Clopton: I am writing in response to Complaint ID [redacted] made on December 9, 2016. I would like to dispute the claim with the following:As vice president of our company, I oversee customer satisfaction and I have personally spoken with the party about this issue. The details in the...

complaint that were filed were primarily referencing a different customer that another customer (filing the complaint) was helping in some capacity. We have not been contacted by the actual customer directly about this issue. Our CEO travels frequently and does not always check his voicemail. I apologized for him not being able to reach our CEO. Also, when a customer issue or complaint escalates, I handle all related matters for our company. Therefore, I felt I was the best person to help resolve his issue. When I asked him what I could do to help ease his frustration, he mentioned that he has no product or service issues and complimented our staff, but he said was looking to move his service as a result of us miscommunication about the fax line for this other business. Response to his first point.Fax lines typically take us two weeks to install. Our contract, signed by the customer, states that 75% deposit must be paid to process the order. I have a copy of this signed contract if it would help to include that information. While communication could have been better, since we did not have payment, we were not able to process the order. Again, while this information was on the contract, I have addressed this internally and plan to reinforce the importance of communicating the content stated on our contract with customers.Response to his second point.As he noted, this was an honest technical mistake that I assume any technology service provider might experience.Response to his third point.I spoke with the customer and asked what I could do help him. He asked to see his contract with us and asked  if we could match a price on his own phone/internet service. I told him we would do our best and asked him to email me the price. I sent him his existing contract and have not received a response from him regarding the price of the competing quote. I have provided him with my personal cell phone number, and I shared that he is welcome to call me anytime.  I am happy to help him any way I can.We have been in business for over a decade, and we pride ourselves in how we maintain quality relationships with our 1,500 customers in 40 states. This, to my knowledge, is the first complaint ever filed to the Revdex.com. Since this complaint is about communication challenges rather than an issue with an actual product or service we offer, it is my request that this complaint be removed. I am happy to call the customer again to discuss in more detail.Please let me know if I can provide you with any further information. Thank you.[redacted]