Fusillo Law PLLC

From: Digital AdditionDate: Thu, Nov 5, at 11:AMSubject: Response to Complaint # [redacted] To: "[email protected]" I am writing this response in reference to the Revdex.com Complaint # [redacted] .I don't know where to start here because the customer contradicted himself for every "issue" he seemed to haveHe brought his computer in to fix an issue and he stated we fixed the issueI tested the only piece of hardware that could have caused the issue (hard drive) and showed the customer the test results while he waited and said it was probably not faulty, which he again attested to via his complaintCustomer originally wanted to purchased more memory for his computer thinking it would fix the issue and I told he he was wasting his money as it would not fix the issueAgain, I want to point to the fact my solution fixed his issueI offered customer solutions to fix his issue aBackup all important files and use the existing hard drive and have me reinstall the operating system bPurchase a brand new, much faster hard drive which would fix his issue AND provide him a much faster computerCustomer opted to go the more expensive way and purchase the new hard driveCustomer states the new hard drive is half the size of the old oneI had already explained this to the customer AND for that very reason he also purchased a USB Enclosure so he could put his old hard drive in that to save his files on He bought the new hard drive to be FASTER not BIGGER I had even showed the customer how to transfer all of his files back and forth from the external USB hard driveCustomer was made aware the operating system needed to be updated and he said he would do it at home since it takes well over an hour to complete and he was in a hurry All customer had to do was click the button that said update and he was well aware of this before he leftCustomer left the store very satisfied with a much faster computer and his problem fixedCustomer then came back into the store hours later and tried to return hard drive because he said he called [redacted] and they said his hard drive was full I told the customer from the beginning this was a software issue and that [redacted] told him nothing new that I had not already told himhowever the customer for some reason does not seem to understandI have a strict no refund policy at my business which I am completely entitled to make and said customer agreed to those terms upon completion of our transactionArlington

From: Digital AdditionDate: Thu, Nov 5, 2015 at 11:15 AMSubject: Response to Complaint #[redacted]To: "[email protected]" <[email protected]>I am writing this response in reference to the Revdex.com Complaint #[redacted].I don't know where to start here because the customer contradicted himself for every...

"issue" he seemed to have.1. He brought his computer in to fix an issue and he stated we fixed the issue.2. I tested the only piece of hardware that could have caused the issue (hard drive) and showed the customer the test results while he waited and said it was probably not faulty, which he again attested to via his complaint.3. Customer originally wanted to purchased more memory for his computer thinking it would fix the issue and I told he he was wasting his money as it would not fix the issue. Again, I want to point to the fact my solution fixed his issue.4. I offered customer 2 solutions to fix his issue.    a. Backup all important files and use the existing hard drive and have me reinstall the operating system.    b. Purchase a brand new, much faster hard drive which would fix his issue AND provide him a much faster computer.5. Customer opted to go the more expensive way and purchase the new hard drive.6. Customer states the new hard drive is half the size of the old one. I had already explained this to the customer AND for that very reason he also purchased a USB Enclosure so he could put his old hard drive in that to save his files on.  He bought the new hard drive to be FASTER not BIGGER.  I had even showed the customer how to transfer all of his files back and forth from the external USB hard drive.7. Customer was made aware the operating system needed to be updated and he said he would do it at home since it takes well over an hour to complete and he was in a hurry.  All customer had to do was click the button that said update and he was well aware of this before he left.8. Customer left the store very satisfied with a much faster computer and his problem fixed.9. Customer then came back into the store hours later and tried to return hard drive because he said he called [redacted] and they said his hard drive was full.  I told the customer from the beginning this was a software issue and that [redacted] told him nothing new that I had not already told him. however the customer for some reason does not seem to understand.10. I have a strict no refund policy at my business which I am completely entitled to make and said customer agreed to those terms upon completion of our transaction. Arlington