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Fusion Auto Care

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Fusion Auto Care Reviews (1)

Initial Business Response / [redacted] (1000, 9, 2015/07/14) */ RE: Case [redacted] To whom it may concern, [redacted] acknowledged our shop rates for diagnosis of $per hour and he approved the serviceWe have performed the service as was necessary, which we have replaced the distributor, and during the service our technician noticed the timing belt to be cracked and the customer approved the service as wellPlease be advised our shop policy states that we warranty our services for months or 36,miles for parts and laborOn 6/25/we provided a refund of $to cover the distributor replacement and we also provided a new distributor as the customer requestedA week later the mother came to us asking for a bigger refundAgain our policy states we guarantee our Parts and labor, no additional cost to the customer Sincerely, Fusion Auto Care Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated I [redacted] did approve the work to be done but from the beginning I was quoted the incorrect rate in the first placeI was quoted $and then all of a sudden once the work was in progress the rate suddenly changed to $This is not the point, if they would have fixed the distributor correctly in the first place the technician would have never had to go as far as to even check the timing beltI understand everything is under warranty but why would I want to go back to the same place that has already messed up my car and broke more things then what it had to go in for? Also if you were a true car company like others I have called, the policy states that if YOUR diagnostic was incorrect and did NOT fix the problem there would have been a refund to keep the customer happy and coming backThe technician did not go back and double check his work, they state that they would not give me my car if it was not working or was broken but they obviously did because I brought my car to another shop and they fixed the exact same part (distributor) and the car started right up and has been working ever since

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