Fusion Dental

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***The correct business address for Fusion Dental is *** *** *** *** *** ** *** Regards,Michelle C*** Michelle C***Practice Manager Fusion Dental*** *** *** ***
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to *** Here is the complaint communication this far I can be reached directly by calling ###-###-#### Monday through Friday between the hours of 9:00am and 4:00pm.*** *** *** *** ** *** *** ***
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Fusion Dental *** *** *** ***
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Dear Representative Fusion Dental: The Revdex.com received a complaint about your business The complaint was submitted on 3/17/10:23:AM and was assigned an ID of *** The Revdex.com (Revdex.com) asks for your special attention to a matter that was presented to us by one of your customersWe seek your review of the situation presented in this correspondence. The Revdex.com recognizes the importance firms place on customer goodwillIt is in this spirit of conciliation that we are contacting you about the enclosed correspondence. The complaint appears to fit within the scope of our processingWe have not, however, made a judgment regarding the validity of this complaintRather, our objective is to provide a means by which we can aid you and your customer in coming to a satisfactory understandingYou may respond to this complaint by agreeing to comply with your customer's request, by offering a settlement, or by presenting an explanation of your position in the matterYour response will be forwarded to the consumer.Respectfully, we request you respond in writing, within ten (10) daysDoing so will ensure our files accurately reflect both sides of this matterIf you received this complaint via email simply click on the “Respond to this Complaint” link located on the left, when you are ready to answerIf this complaint was received via postal mail, please state your position in a letter and fax or mail it back to the Revdex.com. Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customer By submitting your response, you are representing that it is a truthful account of your experience with this customer The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.If you should have any questions or concerns, please do not hesitate to contact me.Sincerely, *** *** The Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:*** ** ***
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*** ***The details of this matter are as follows:Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:In November I terminated my relationship with *** Fusion DentalI faxed a written request in November to Diane (patient coordinator for DrF*) for a final statement, refund check of over payment, a dental impression and copies of recent xraysSince that I have made a number of phone calls to *** Fusion Dental to inquire about my requests made in NovemberOne of those phone calls included updating my addressTo date I have not received any communication from *** Fusion DentalI am very frustratedThank you for your attention regarding this matter,*** ***
Name of Salesperson:Desired Outcome/Settlement: I would like my refund, itemized final statement, impression and x-raysDesired Settlement: Other (requires explanation) Business*** *** ***
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Hello ***,I am in receipt of the letter that was originally sent to the wrong addressI researched the issues and am not sure how the communication go so confusedI can see that *** spoke with Diane 11/26/and her statement detail was faxed over to the number she provided to usI will be happy to mail it directlyShe contacted us again on 01/20/to let us know she had moved and provided this new address:*** *** ***
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*** ** ***The refund of $was sent out 03/11/ If you would please verify the address she provided is still current, I will personally mail out her x-rays, photos and the statement once againThe dental impression she referenced is for a provisional crownThe impression remains with the dental practice as a legal reference of tooth statusThere is no charge for that and it belongs to the practice, not the patient, per *** law. Please let me know how you wish for me to proceedI am very sorry MsMacleod was so unhappy and hope we can settle this on an amicable noteI personally never spoke with this patient and was not aware she was having issuesPlease convey my apologies.Regards,Carol Carol B***Practice Manager Fusion Dental*** *** *** ***
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ConsumerMost Recent MessageDate Sent: 5/16/10:56:AM[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:there were more than phone calls made by me regarding my over paymentThe impression I asked about was for the upper left side with guide wireI was charged for thatIt is much to late for the x-rays and the impression to be of any valueFurthermore, when Diane sent that billing ststement I asked for it did not include the final insurance payments and breakdiwn of what was owed to me.Just send the final statement indicating all the money I paid for and the money my insurance company paid so it is clear why the refund check was $I will consider this mstter closed when I receive the statement.Regards,.*** ***
[Click to View All Consumer Messages]Date Sent: 5/1/7:52:AM[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by Fusion Dental regarding complaint ID ***.Regards,*** ***
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** *** ***, I have been given this to handle, and it looks like Carol has completed all of the requested informationWe still stand by Carol’s response and actions, and just wanted to make sure our Fusion Dental addess has been corrected to *** *** *** ***Please keep me informed on the final response. Thank You *** ***
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*** * ** *** ***to me, *** ** *** ***, just wanted to get an update on this situation, I hope to hear from you soon. Thank You *** ***
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:there were more than phone calls made by me regarding my over paymentThe impression I asked about was for the upper left side with guide wireI was charged for thatIt is much to late for the x-rays and the impression to be of any valueFurthermore, when Diane sent that billing ststement I asked for it did not include the final insurance payments and breakdiwn of what was owed to me.Just send the final statement indicating all the money I paid for and the money my insurance company paid so it is clear why the refund check was $I will consider this mstter closed when I receive the statement
Regards,
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*** ***I am in receipt of the letter that was originally sent to the wrong addressI researched the issues and am not sure how the communication go so confusedI can see that *** spoke with Diane 11/26/and her
statement detail was faxed over to the number she provided to usI will be happy to mail it directlyShe contacted us again on 01/20/to let us know she had moved and provided this new address:*** *** ***
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*** ** ***The refund of $was sent out 03/11/ If you would please verify the address she provided is still current, I will personally mail out her x-rays, photos and the statement once againThe dental impression she referenced is for a provisional crownThe impression remains with the dental practice as a legal reference of tooth statusThere is no charge for that and it belongs to the practice, not the patient, per *** law. Please let me know how you wish for me to proceedI am very sorry *** *** was so unhappy and hope we can settle this on an amicable noteI personally never spoke with this patient and was not aware she was having issuesPlease convey my apologies.Regards,Carol Carol B***Practice Manager Fusion Dental*** *** *** ***
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Review: Fusion Dental has contacted a collections agency to collect money owed from services rendered. The amount they are trying to collect is $1895.00. This is $800 more than what I was invoiced for.Desired Settlement: I will be happy to pay the original agreed upon amount of $1025.00. I purposely did not pay Fusion Dental because of their HORRIBLE customer service and unethical ways. I was not told of a collections agency sending me this letter and adding the $800 if I did not pay the bill. If I had known that, I would have paid the bill.