Fusion Fire Asian Restaurant

Dear *** ***,First of all, I want to sincerely apologize to the customer about any inconvenience that our employee has caused herWe never once stated that we would not refund her the charge, we just want a more detailed documentation to prove that the charges were caused by Fusion FireWe
also demonstrated the good faith by immediately crediting the $ISF fee.This incident occurred on June 13th in the afternoonThe customer and her family came to Fusion Fire with a party of for dinnerAt the end, they paid with two separate credit cardsOur employee made a mistake and charged both to the same cardPlease see Exhibit 1.The customer called Monday June 15th and reported to us about the mistakeShe said that both charges were on her card, instead one on her sister’sShe was also charged $ISF fee as the resultOur manager immediately pulled the receipts and realized our employee indeed made mistakeWe called her back right away to apologize and asked her to ask her sister to call with her credit card number, So we could correct the mistakeShe told us that she had talked to her sister already and to simplify the matter, she stated that her sister would give her the cash for the $54.13, and we just have to refund her the $feeShe forwarded us exhibit and exhibitafterwardsWe agreed and that is the $refund we issued on June 15th.She called back on June 18th and said that she received one $refund, but there were actually two $chargesBut since she only mentioned one $fee on Monday, we looked at the screen shots more carefully this time and did not see any correlation between the exhibitand ehibitWe told her that we would absolutely refund her the money, but we would need a more detailed transaction log to show that both fees were caused by our employeeThe exhibitand only showed she was charged but cannot prove that this was caused by the $from Fusion FireIn order for us to charge the employee for her mistake, we need more documentation to do soOur manager indicated to her that we really do not need to see anything else on her bank statement states and she could white out anything she did not want us to see.For some reason, she chose to report us to Revdex.com rather than show us any additional transaction detailsAs a small business, we take these matters seriously and in years of Fusion Fire history, we handled 10s of thousands of transactions and have never had any complaintsPlease ask her to provide us with the detailed transaction log, so we can happily refund her the fee.Thanks for your time.Vivian DManager

Dear *** ***,
First of all, I want to sincerely apologize to the customer about any inconvenience that our employee has caused herWe never once stated that we would not refund her the charge, we just want a more detailed documentation to prove that the charges were caused by Fusion
FireWe also demonstrated the good faith by immediately crediting the $ISF fee.This incident occurred on June 13th in the afternoonThe customer and her family came to Fusion Fire with a party of for dinnerAt the end, they paid with two separate credit cardsOur employee made a mistake and charged both to the same cardPlease see Exhibit 1.The customer called Monday June 15th and reported to us about the mistakeShe said that both charges were on her card, instead one on her sister’sShe was also charged $ISF fee as the resultOur manager immediately pulled the receipts and realized our employee indeed made mistakeWe called her back right away to apologize and asked her to ask her sister to call with her credit card number, So we could correct the mistakeShe told us that she had talked to her sister already and to simplify the matter, she stated that her sister would give her the cash for the $54.13, and we just have to refund her the $feeShe forwarded us exhibit and exhibitafterwardsWe agreed and that is the $refund we issued on June 15thShe called back on June 18th and said that she received one $refund, but there were actually two $chargesBut since she only mentioned one $fee on Monday, we looked at the screen shots more carefully this time and did not see any correlation between the exhibitand ehibitWe told her that we would absolutely refund her the money, but we would need a more detailed transaction log to show that both fees were caused by our employeeThe exhibitand only showed she was charged but cannot prove that this was caused by the $from Fusion FireIn order for us to charge the employee for her mistake, we need more documentation to do soOur manager indicated to her that we really do not need to see anything else on her bank statement states and she could white out anything she did not want us to seeFor some reason, she chose to report us to Revdex.com rather than show us any additional transaction detailsAs a small business, we take these matters seriously and in years of Fusion Fire history, we handled 10s of thousands of transactions and have never had any complaintsPlease ask her to provide us with the detailed transaction log, so we can happily refund her the feeThanks for your timeVivian D
Manager