Sign in

Fussell Tire Sales & Service, Inc

Sharing is caring! Have something to share about Fussell Tire Sales & Service, Inc? Use RevDex to write a review
Reviews Fussell Tire Sales & Service, Inc

Fussell Tire Sales & Service, Inc Reviews (1)

Put the wrong size tire on my vehicle with out telling me. Then would not give full refund.First I called them and they say they have the used tire in stock So I go to their shop and they put on the wrong size tire and don't tell me. Later when I'm getting an alignment I realize I have one tire that is wrong. They put on a 185/60/r15 when I wanted a 195/60/r15. This is on a Saturday when they are closed so While I'm at this other shop I get them to put on the right size and take the other tire off then I go to take back the wrong tire and they will not give a full refund just refunded tire only not labor. If I would have known they did not have the right size I would not have bought the tire in the first place. (THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS TO ME.)This company is real bad for trying to sale wrong size tires if they don't have your tire in stock.Desired SettlementI would like the rest of my money paid 40.00 and got back 25.00. Plus start making people aware when you are going to give them a different size tire.Business Response It is our practice to ALWAYS put on the same size tire that comes off of the vehicle. In the event that we do not have the correct size in stock, we ALWAYS tell the customer and give them the option of installing a compatible tire in a different size. It is in our best interest to do this so as to keep comebacks to a minimum and to be honest with our customers. In this particular case, we asked the customer and he agreed to go with the different size tire. When the customer returned, he had been driving on the tire for at least 3 months. (The customer has no receipt of his purchase but I know this because we have not been open on Saturday since before Christmas.) Therefore, the used tire he purchased was out of any warranty period. However, to show our willingness to help the customer, we refunded him the cost of the used tire but not the labor. We feel this was fair considering the fact that he knew that the tire was a different size to begin with and it had been 3 months since the sale. We will not be giving any more money back to the customer. Consumer Response That is a lie bought the tire 2 weeks ago and the person put the tire on and did not tell me and this has happened several times where I will call them and they say they have the tire and get to the shop and they try to sale me the wrong size every time. from this tire place. And being they are lying I am going to contact ([redacted]) as well and let them know how they are putting tires on peoples cars and not letting them know about the tire being a different size. Rest assure after this I wont ever be back and none of friends or family will be back ever again you guys do very shady business.

Check fields!

Write a review of Fussell Tire Sales & Service, Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Fussell Tire Sales & Service, Inc Rating

Overall satisfaction rating

Description: Tire Dealers

Address: 416 Center St, Apex, North Carolina, United States, 27502-1706

Phone:

Show more...

Web:

This website was reported to be associated with Fussell Tire Sales & Service, Inc.



Add contact information for Fussell Tire Sales & Service, Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated