Sign in

Future Energy Savers

Sharing is caring! Have something to share about Future Energy Savers? Use RevDex to write a review
Reviews Future Energy Savers

Future Energy Savers Reviews (28)

April 10, In response to Complaint # [redacted] , M [redacted] [redacted] and [redacted] entered into a contract to purchase a 3kw solar system on April 20, 2016, in the amount of $29, Our sales representative, [redacted] , presented the above parties with a Solar Electric System Worksheet This worksheet showed the system purchase with and without the Ambassador Program credits The above parties were given the Ambassador Program credits which brought the contract amount down to $25, I have attached both documents At the time of the sale, our standard finance options were discussed by the sales representative Upon presentation of the customers signed finance application, our finance manager was not able to submit the customer application through our standard programs due to low credit scores Notes within the customer file from the finance manager show the customer was contacted on May 3, regarding a possible 3rd finance option and was advised to check their email for an incoming email from [redacted] [redacted] makes direct contact with potential customers to review the credit application Once approved, loan documents (including disclosure of the terms) are sent to the borrower for review and approval I have attached a copy of the approval agreement with [redacted] , signed by both parties, showing a pre-payment premium of 5% On May 6, 2016, the finance manager noted the [redacted] application was approved and the customer loan documents had been emailed and signed by the customers Our customer file was released to our production department for installation scheduling on May 6, The [redacted] portal shows that the customer made contact in January, at which time the customer was advised to contact [redacted] for further information [redacted] handles all of the financials after the funding for [redacted] The customer contacted [redacted] again in March, and was instructed to contact [redacted] for further information Once the loan is funded, [redacted] / [redacted] are not allowed to share any further financial details of a customer’s account with us The customer must contact them directly In reference to the tax rebate noted in the customer’s complaint, we have not and do not claim the customer will receive a tax rebate Customers that qualify are eligible for a 30% federal tax credit, however If such a tax credit results in a tax refund for the customer, our sales representative will show them how they can apply any refund to the existing loan to lower the loan amount and pay off their loan faster If customers have tax questions, we always refer them to speak to their tax preparer on an individual need In addressing the relocation of a solar system, our company has and will relocate a customer’s solar system to another location Our office would send an engineer to the new location to layout the system placement Our customer would then be presented with a change order showing the relocation of the system, the system size and the cost associated with the relocation of the system We have found that once a system has been relocated from the original installation address, the manufacturer warranty becomes void per the manufacturer If the customer wishes to proceed with the relocation and the solar system is relocated in our service area by our company, the customer would retain our workmanship warranty In closing, we believe that our customer was handled with the same care and integrity as all of our customers are Our sales representative presented the customers with the facts and benefits of purchasing a solar system and addressed all of the customers concerns at the point of sale Our sales representative also discussed that while warranties are transferrable at the sale of the home, loans are not All of our customers are advised that an existing loan must be paid off upon sale of the home Ultimately, the customers chose to accept the finance option presented to them and to accept and sign the loan documents with [redacted] To this point, we cannot be held responsible for 3rd party terms and agreements

We have taken all necessary steps for this customer not to be on any of our call listWe have ended our contract with the call centerWe apologize for the mishapSincerely [redacted] president###-###-####

The Future Energy installers came to our two-story house to install the solar panels in the beginning of AugustThey were there on time, and well-manneredThey worked for several hours, but left the last part (an energy consumption monitoring connection) not finished, because they said they didn't have that connection at their disposalThey cleaned up after themselves before they leftThen, a couple of weeks later, I had to call to remind them about that unfinished connection, and the install supervisor came and said they still didn't have that part, and that he'd call me when they didNobody called me back I called on September 9th, and they sent somebody to finally finish the monitoring connections That being said, we are happy to be saving energy by not using SCE power service, and by using our solar panels

Future Energy Savers sold my wife and I a solar system promised to save us moneyDuring which we were never told about a yearly true up bill and that bill from [redacted] plus the cost of the solar loan never saved us as a customer any sort of moneyA year and a half ago two micro inverters went defective and I lost a lot of energy which cost us more moneyI received a bill from [redacted] for 2500$My home is a small sq ft home with a typical two adults and two children house hold and the power bill just doesn’t fitI have asked for some type of help on it and they keep telling me that they are fullfilling a kw systemHow am I supposed to verify what I am getting is what I am paying for? My feeling is they are selling and promising savings and not being 100% informative to the promises made

Good Morning,I have talked with our production manager (s) regarding Mr. ***. [redacted] (manager) has been in recent contact with Mr. [redacted] and has provided Mr. [redacted] with production vs. usage reports. I have attached the working emails between [redacted] and Mr. [redacted] to show... this contact. There have been issues with [redacted] as Mr. [redacted] states and a meeting with our [redacted] representative, [redacted] (owner) and [redacted] (manager) was conducted yesterday. I am currently waiting for direction from [redacted] as relayed by [redacted] .I am hopeful to have a prepared formal response submitted byJanuary 31st. I will have [redacted] relay this information to Mr. ***.Please advise if this is satisfactory. Thank you kindly. [redacted] ***Future Energy Savers

My husband ordered Furture Energy .we were charged
$ 36,000.which unfortunately we've already paid. When my husband asked about saving energy to use later, he was told that would be an additional $8,000.!for that part of the system. he did not order it. What "future energy" are you talking about ?for our house, there is none. We have paid on the average $5,000.a year to PGE since installation. We thought something was wrong with our meter so we called the service people. When they came out, they said they couldn't find the meter, and had no intention to replace it. No one ever explained "true up" which this year is $1,700. This has been the BIGGEST RIP OFF I've ever had to deal with.They're not even true to their name :FUTURE energy . Almost everyone I know has experienced lower costs with their system . Our costs are HIGHER. WTF ?!

I do not even know where to begin we signed up with Future Energy asked all the right questions; are we able to transfer can we pay ahead, not only did he tell us yes to those questions but he also told us we would get a tax rebate to pay off nearly half of the solarThis solar is literally holding us hostage we can not sell without paying it off which would be ok if we were able to relocate itI called to see what the process is to relocate the rep than tells me they are not able to do that I told her excuse me you mean to tell me I will be paying for my buyers to have paid off solarI am stuck with no way out then I call to get a pay off quote not only do I need to pay for it but now its going to cost me a penalty fee of 5%I am furious these people are liars I pay more for solar then I ever did in ***I am so frustrated with this I find it hard to retain my emotions this company is garbage they did what they needed to do for a sale now I will need to take proceeds from my hom

Hello,
I recently bought a Solar System from Future Energy Savers (FES) in Elk GroveOne of their sales rep came to our house to discuss everything FES offersWe told the salesperson that we were repeat customers as our first home had Solar installed from FESHe told us all the features that FES offers and why they are better than the rest of the competitorsWhen we heard about all the features, quality and number one customer service plus their Revdex.com A+ credit, we knew this would be a right choiceWe were greatly mistaken after getting the system installed
We paid $34,for a 4AC KW systemChecking online, I found out that we overpaid however because the panels were already installed, it was too late to cancel the contractI then reached out to FES to see if they could help us out by offering more panels since a system costs around $24,
Alongside our request, I also let FES know about the issues that were currently outstanding and regarding the promises that we

I am rejecting this response because:The business makes empty promises to return my emails and has yet to return any of much callsThey tried to push off any type of Reimbursement to their supplier more then 30days ago and the last communication I have had was days ago in which I was told that they would get back to me the next day which would have been 1/16/Nothing less then a 2500$ reimbursement is acceptableThe continued lack of customer service is not worth a A+ Revdex.com rating in my opinionI have been a memeber of this community for years and I have seen plenty of great companies provide excellent customer service in much Home and they continue to let me down

The Future Energy installers came to our two-story house to install the solar panels in the beginning of AugustThey were there on time, and well-manneredThey worked for several hours, but left the last part (an energy consumption monitoring connection) not finished, because they said they didn't have that connection at their disposalThey cleaned up after themselves before they leftThen, a couple of weeks later, I had to call to remind them about that unfinished connection, and the install supervisor came and said they still didn't have that part, and that he'd call me when they didNobody called me back
I called on September 9th, and they sent somebody to finally finish the monitoring connections
That being said, we are happy to be saving energy by not using SCE power service, and by using our solar panels

Future Energy Savers sold my wife and I a solar system promised to save us moneyDuring which we were never told about a yearly true up bill and that bill from *** plus the cost of the solar loan never saved us as a customer any sort of moneyA year and a half ago two micro inverters went defective and I lost a lot of energy which cost us more moneyI received a bill from *** for 2500$My home is a small sq ft home with a typical two adults and two children house hold and the power bill just doesn’t fitI have asked for some type of help on it and they keep telling me that they are fullfilling a kw systemHow am I supposed to verify what I am getting is what I am paying for? My feeling is they are selling and promising savings and not being 100% informative to the promises made

RUDE AND UNPROFESSIONAL! I scheduled an appointment After discussing with my husband decided to cancel our appointment, but the only information I was given was a email address that does not exist They called to confirm at that point I canceled the appointment and then had to answer to a "PUSHY" sales women who would not take no for an answer I would not recommend this company

Good Morning,We have received an email request from Mr*** asking for the reimbursement from ***, total amount $281.08.I have requested his check from *** *** at *** this morning.I will advise when the check is being issued so we can close this complaint.Thank you kindly. *** ***Future Energy SaversVP of OperationsFuture Energy CorporationOffice: ***

Mr***,We apologize for the inconvenience We have removed your name and phone number from all of our databases It should not happen again.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
BUT! As you can see I still had to reach out to them for this money! They are still not acting as a good business and still continue to drag their feet to do the right thing. The only reason that you received this message from them was because I had to email [redacted] Not a good practice!

Good Morning,I have talked with our production manager (s) regarding Mr. [redacted].  [redacted] (manager) has been in recent contact with Mr. [redacted] and has provided Mr. [redacted] with production vs. usage reports.  I have attached the working emails between [redacted] and Mr. [redacted] to show...

this contact.  There have been issues with [redacted] as Mr. [redacted] states and a meeting with our [redacted] representative, [redacted] (owner) and [redacted] (manager) was conducted yesterday.  I am currently waiting for direction from [redacted] as relayed by [redacted].I am hopeful to have a prepared formal response submitted byJanuary 31st.  I will have [redacted] relay this information to Mr. [redacted].Please advise if this is satisfactory. Thank you kindly. [redacted]Future Energy Savers

April 10, 2018   In response to Complaint #[redacted], M[redacted]   [redacted] and [redacted] entered into a contract to purchase a 3kw solar system on April 20, 2016, in the amount of $29,350.00.  Our sales representative, [redacted], presented the above parties...

with a Solar Electric System Worksheet.  This worksheet showed the system purchase with and without the Ambassador Program credits.  The above parties were given the Ambassador Program credits which brought the contract amount down to $25,850.00.  I have attached both documents.   At the time of the sale, our standard finance options were discussed by the sales representative.  Upon presentation of the customers signed finance application, our finance manager was not able to submit the customer application through our standard programs due to low credit scores.  Notes within the customer file from the finance manager show the customer was contacted on May 3, 2016 regarding a possible 3rd finance option and was advised to check their email for an incoming email from [redacted].  [redacted] makes direct contact with potential customers to review the credit application.  Once approved, loan documents (including disclosure of the terms) are sent to the borrower for review and approval.  I have attached a copy of the approval agreement with [redacted], signed by both parties, showing a pre-payment premium of 5%.  On May 6, 2016, the finance manager noted the [redacted] application was approved and the customer loan documents had been emailed and signed by the customers.  Our customer file was released to our production department for installation scheduling on May 6, 2016.    The [redacted] portal shows that the customer made contact in January, 2018 at which time the customer was advised to contact [redacted] for further information.  [redacted] handles all of the financials after the funding for [redacted].  The customer contacted [redacted] again in March, 2018 and was instructed to contact [redacted] for further information.  Once the loan is funded, [redacted] are not allowed to share any further financial details of a customer’s account with us.  The customer must contact them directly.   In reference to the tax rebate noted in the customer’s complaint, we have not and do not claim the customer will receive a tax rebate.  Customers that qualify are eligible for a 30% federal tax credit, however.  If such a tax credit results in a tax refund for the customer, our sales representative will show them how they can apply any refund to the existing loan to lower the loan amount and pay off their loan faster.  If customers have tax questions, we always refer them to speak to their tax preparer on an individual need.   In addressing the relocation of a solar system, our company has and will relocate a customer’s solar system to another location.  Our office would send an engineer to the new location to layout the system placement.  Our customer would then be presented with a change order showing the relocation of the system, the system size and the cost associated with the relocation of the system.  We have found that once a system has been relocated from the original installation address, the manufacturer warranty becomes void per the manufacturer.  If the customer wishes to proceed with the relocation and the solar system is relocated in our service area by our company, the customer would retain our workmanship warranty.   In closing, we believe that our customer was handled with the same care and integrity as all of our customers are.  Our sales representative presented the customers with the facts and benefits of purchasing a solar system and addressed all of the customers concerns at the point of sale.  Our sales representative also discussed that while warranties are transferrable at the sale of the home, loans are not.  All of our customers are advised that an existing loan must be paid off upon sale of the home.   Ultimately, the customers chose to accept the finance option presented to them and to accept and sign the loan documents with [redacted].  To this point, we cannot be held responsible for 3rd party terms and agreements.

We have taken all necessary steps for this customer not to be on any of our call list. We have ended our contract with the call center. We apologize for the mishap. Sincerely[redacted]president###-###-####

Respsonding to the specific issues raised by Customer and noted by [redacted]:1. Active/Live solar production monitoring: Customer DOES HAVE active/live solar production monitoring. There are two communications options for reporting the data and that is where there was some confusion. This issue was resolved prior to Customer's Revdex.com complaint.Option A (default option) uses a dedicated cellular connection and reports system data in 15-minute increments once every 6 hours. Option B uses the customer's existing Wi-Fi connection and provides the SAME DATA, but does it in near-real-time by transmitting the data every 15 minutes. Option A is our default because customers' WiFi systems are susceptible to outages for reasons unrelated to their solar monitoring system and, when that happens the customer can incur service call charges to reconnect the system. (If the outage is system-caused, it is covered by warranty and there is NO charge). The cellular modem is for dedicated use by the system only and, as a result, does not expose the customer to this risk. In a call with Customer on July 19th, after reiterating the differences between the options and the rationale for each, I offered to switch his system from cellular to Wi-Fi (at no charge). He told me that he would get back to me with a decision. He said he was working with [redacted] (he is a computer professional and [redacted] is the manufacturer) on a "work-around" and wanted to pursue that avenue first. Customer never called or emailed me with his decision. However, we can see from our monitoring portal that his system reports via WiFi and the system is reporting the data in 15 minute increments.2. Micro-inverter monitoring: Customer's system included micro-inverter monitoring from the start. What Customer is referring to here is the ability to monitor each solar panel individually. While Customer's first system included this capability with the base monitoring package, it was changed by the manufacturer to an upgrade on the newer systems. The standard monitoring on the newer systems allows for monitoring the full system as a whole, but not by each panel individually. Our representative was not aware of the change and promised Customer that his new system would have the panel-by-panel capability. We upgraded Customer's monitoring capability (at no charge to him) on July 19th. On July 21st, Mr [redacted] logged in to the system and verified to me by phone that it was functioning and providing the information he wanted. A copy of the paid receipt for the upgrade is attached to this response.3. Quick turn aorunds from FES on repairs because of 30-year warranty: Our records indicate that all necessary repairs were made within 7-days (5 business days) of either discovery or Customer's reporting. The only exception was the replacement of a panel that had a cosmetic flaw which was NOT a functional problem but was nevertheless covered by the warranty. That panel was replaced on July 11th. While it took longer than we would have liked to process the warranty claim, there was NO EFFECT on either the system's performance or Customer's benefits therefrom. 4. FES monitoring my system for quick resolutions of issues that come up: Monitoring for Customer's system IS in place and functioning properly. There was a malfunction that was discovered when the system was powered up on July 5th and corrected by July 10th (within 3 business days). 5. Ability to use my system form day one: There was a miscommunication/misunderstanding here for which we will take responsibility. Rules for the activation of solar systems vary from utility to utility, from jurisdiction to jurisdiction, and over time. As a result, our representative(s) may have inadvertently provided inaccurate or incorrect information with regards to when, exactly, Customer's system could be turned on and whether or not it could be left on between the time it is first turned on for testing and the Utility's final approval of the project. At the time of Customer's installation, [redacted] (Customer's utility) rules allowed for activation of Customer's system initially upon installation, but only for a short time in order to test its functionality and communications. However, those rules REQUIRE that the system be turned off prior to [redacted]'s final inspection (which occurred on June 9th in this case) and be left off until the final Permission To Operate or "PTO" is issued. This is a utility requirement and not a company choice. Customer's system was turned on for testing after installation on June 2, turned off prior to [redacted]'s inspection on June 9, then turned back on again upon issuance of the PTO on July 5th in strict compliance with [redacted]'s rules. Because Customer was not actually able to "use the system from day one" as he understood he would be able to, we are willing to reimburse him for [redacted] charges incurred by him during the period from installation on June 2, 2017, to final activation on July 5, 2017.6. Great customer service quality parts/installation: (a) The quality of components used in Customer's system are recognized in the industry as among the best - if not THE best - available on the market; (b) Installation is done by trained and licensed professionals with many years of experience and a very strong track record for quality work. Not even the best of us is perfect, however, and sometimes issues do occur. The key then is to correct those issues in a timely manner - customer service. In Customer's case, there was only one true issue with the installation itself (reversal of leads for the monitoring data) and that was resolved by July 10, within 3 business days of its discovery on July 5.Please let us know if you require any additional information or documentation. A copy of our contract with Customer is also attached to this response.

On April 21, 2015, we have sent our technician, [redacted] to the customers' home to verify the system production. The system is producing as it should be at an averaqe 16.38 Kw per day. All system warranties are still in good standing and are honored. This system was installed in 2008, since that time...

the customer has had a Smart Meter installed by SCE and SCE energy usage rates have increased over the last 7 years. The technician did a review of his findings with the customer on 4/21/2015 and the customer has signed our service order as such.

Check fields!

Write a review of Future Energy Savers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Future Energy Savers Rating

Overall satisfaction rating

Description: Solar Energy System Design & Installation, Contractors - Solar Energy, Solar Energy Products - Retail, Contractor - Electrical, Solar Energy Equipment & Systems Dealers

Address: Elk Grove, California, United States, 95624-1415

Phone:

Show more...

Web:

This website was reported to be associated with Future Energy Savers.



Add contact information for Future Energy Savers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated