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Review: The club manager, , canceled my membership and threw me out of the club in the most abusive and inappropriate manner, following other gym employees also treating me abusively. This was after I tried stretching my shoulders using a piece of equipment in the gym because I was in severe pain due to a medical condition. I was told this equipment could only be used with a trainer. A trainer actually grabbed the equipment out of my hands and yelled at me. The training manager then yelled in my face and abused me in front of other members. Previously, I was told this equipment should be used with a trainer. However, as already stated, I was in severe pain and just tried to stretch out for a minute to relieve my pain. I tried to explain this to the training manager but he did not listen, and continued screaming at me that I had "broken the rules" and "there would be consequences." Several days later, the club manager, pulled me off the gym floor as I was working out and screamed at me that I had to leave, demeaning and disrespecting me in front of other gym members. She said this was because of the report of the training manager concerning what happened. I tried to explain I had been in pain, but she continued to abuse and disrespect me. She then said she had suspended my account and I had to leave. I could not believe the disrespect but left as requested.**i also said she would cancel my account the next week. I sent an e-mail later that day saying I agree to the cancellation of my account and that I did not appreciate the inappropriate abuse and disrespect.

Today I received a notice in the mail from [redacted] demanding $923.95 on this same account. There was no money owing on the account at the time it was cancelled. This is just further harassment, following the inappropriate and abusive behavior of the employees. I do not owe this business anything and they need to immediately cease and desist collection.Desired Settlement: Confirmation in writing from Future Fitness that this collection notice was a mistake, this account was closed by **as previously stated on January 30, 2014, and that there is a zero balance on the account. Further, confirmation in writing from Future Fitness that they and any agent on their behalf will immediately cease and desist from contacting me again by e-mail, mail, phone or any other means.

Business

Response:

Thank you for the opportunity to respond to complaint I[redacted]92 filed by [redacted]

In reviewing Ms. [redacted] account, there are several documented incidents in which she was advised by club management to discontinue using the [redacted] equipment without a personal trainer. As indicated in Ms. [redacted] complaint, she states, "previously, I was told this equipment should be used with a trainer. However, as already stated, I was in severe pain and just tried to stretch our for a minute to relieve my pain." The documentation supports at least three one on one conversations with the Fitness Manager during her first two weeks as a member. It further supports the reasons why the [redacted] is not permitted to be used without a trainer. The Club Manager further supports and documents the discussions with Ms[redacted]. The policies and procedures are put in place and enforced for the safety of our members

The balance on Ms. [redacted] account was addressed as well. She was advised of the outstanding balance and was given an opportunity to satisfy this balance. The balance continues to be outstanding and we have proceeded with collections in an effort to recover the initial investment as well as the monthly dues. If Ms[redacted] is interested in paying the outstanding balance or working out a settlement, she should call me at [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their response is a complete lie. I was never advised of any "balance" on the account. The manager humiliated me in front of the other club members, threw me out of the club and said she was cancelling my membership. Also the other staff were extremely abusive and inappropriate to me.

This is nothing but harassment and there is no balance owed on this account. Please ensure they stop trying to collect money I do not owe them. I do not appreciate the aggravation and disrespect.

Per my original complaint, they need to stop any collection effort and zero out this account. Again, the abusive club manager closed my account. Again, at no time was I ever informed of any "balance" on this account and I do not owe anything on this account. This is theft.

If they do not stop this harassment, close the account and stop all collection efforts, I will not hesitate to contact the state attorney general's office. This is a matter of consumer fraud. Hopefully the business will then be closed down.

I do not appreciate the aggravation.

Regards,

Business

Response:

Thank you for the opportunity to respond to the reply dated 3/27/14 - ID[redacted].

Per our documented records, there is a balance due from the initial investment, in addition to the month membership dues. Ms [redacted] joined in November putting $100.00 on an initial investment of $232.93. Monthly membership dues were declined for insufficient funds. Ms [redacted] was contacted by our collection department, which did a courtesy adjustment on the fees associated with the decline. Ms [redacted] advised the staff "she did not get check form work on time - advised bank draft would be good next month."

Our policy is to suspend membership for an outstanding balance on account. Our club manager contact Ms [redacted] to discuss the balance and notify her of her suspended status. Ms [redacted] claimed she did not have the money and said she needed to use the club because she was in severe pain. Our club manager extended another courtesy to her and allowed Ms [redacted] to use the club with the understanding of the outstanding balance and a promise of payment. The next billing cycle hit and the dues declined again. Ms [redacted] claimed she was between jobs and could pay the monthly dues at the time of the call and the balance in a few days.

At this time, there is an outstanding balance on the account in which we have attempted to collect internally. After several unsuccessful attempts, the accounts are forwarded to an outside collection company.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I made all payments with a personal check or cash. You need to check the club records for payments. My account was paid in full to date when [redacted] closed my account.

Again, I do not appreciate the unnecessary aggravation.

Business

Response:

Thank you for the opportunity to respond to complaint ID [redacted].

At this time, there is a balance on the account. On January 29, 2014, we have a documented conversation on file stating you and [redacted] had a conversation regarding a balance on your account. Prior to this conversation, there is another documented conversation stating you would pay the monthly dues now and the balance on 2/5/14. This was not done and the balance remained on the account.

We would like to resolve this with you and we are offering you a settlement in the amount of $106.08, which reflects the adjusted balance of your dues. If you would like to resolve, please the payment above to the collection department by Friday, April 11, 2014. Upon receipt of payment, we will mark the account as paid in full and notify the collection agency accordingly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My monthly dues were fully paid up at the time [redacted] closed my account. I made several payments in cash to the front desk at the club. Again, please check the club records.

In addition, the humiliation and abuse I was subjected to by your club staff was totally inappropriate. Even if you do not want members using the [redacted], that did not justify the way I was treated particularly when I explained I was in extreme pain due to a medical condition. I do not appreciate the lack of respect.

Why would you expect me to pay additional money after this terrible customer service experience? An apology would be appropriate, but I am not expecting that. However, please mark this account paid in full now and do not keep harassing me in this manner.

If you continue to ask me for more money I will file a consumer fraud complaint with state attorney general's office. However, I am extremely busy so if you mark the account paid in full and notify the collection agency there is no money owed on the account, I will not pursue this matter any further.

Business

Response:

Thank you for the opportunity to respond to complaint ID [redacted].

As previously documented, the account has been reviewed and we have confirmed there were payments made both in the form of cash and checks. However, there is an outstanding balance on the account, which reflects only the time Ms [redacted] had access to use the facility. In the essence of time, I see we are not coming to an agreement and the company will make an accommodation to write off the balance and close the account. In return, we would like this dispute to be marked as a favorable resolution. Upon receipt of this request, I will mark the account as cancelled and remove the outstanding balance.

We appreciate your support in working with us and look forward to your response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. So long as the account is marked closed and paid in full, and no further collection efforts are made regarding this matter, I will take no further action. I also do not want to be contacted directly by Future Fitness or any representative or agent of Future Fitness. Any further communications regarding this matter may be made through the Revdex.com only. Please confirm to the Revdex.com, referencing this complaint number, that the account is closed and no further money is owed on this account.

Sincerely,

Review: Future Fitness, [redacted] NJ uses mailers advertising a price but omits that price is for a long term contract agreement. Saleman [redacted] states its a line leader to get you in the fitness center and that most other fitness centers do the same thing. If this is std industry practice, it is wrong. The mailer states $10 per month, which is the price of a competitor facility, but does not note a 20 month commitment is required to receive the price.

This constitutes false and misleading advertising.Desired Settlement: Honor advertised price of $1 down and $10 per month for this consumer without a long term contract.

Business

Response:

Thank you for the opportunity to respond to complaint ID [redacted] filed by [redacted] The advertisement states, "Get Started, $1 down, $10 per month, Call for Details." The getting started rate is honored for the first two months of membership and options are presented for membership to include both short term and long terms. There are many different options available and these are explained by the sales consultant prior to entering into a contract.

If Ms. [redacted] would like to discuss the short term options, we would be more than happy to do so. We are looking forward to resolving this issue.

Review: I was a member of Future Fitness Centers since 2006, member id [redacted]. In 2011, I needed to cancel my membership as additional employment hours prevented me from using the facility. I called and was told I needed to physically come in to cancel. After going back and forth with the Sales Manager at the time who said her name was [redacted], I was verbally told I could fax a cancellation notice. This was faxed August 11, 2011. I heard nothing thereafter and assumed everything was taken care of. In December 2012 when I was reconciling my checking account I noticed a company [redacted] had been debiting my checking account $38.52 per month since the beginning of the year. After researching I found that [redacted] is Future Fitness. I immediately called [redacted] and opened a complaint which included a copy of my faxed cancellation letter. [redacted] temporarily credited the charges while they contacted Future Fitness and investigated. Future Fitness did not respond so [redacted] found in my favor. However, due to bank policy could only credit me back 3 months worth of charges. [redacted] put a block on my account from accepting debit's from them. Today I get a letter from [redacted] saying there is a balance owed on this account of $265.56. I contacted them and explained the situation but they refuse to acknowledge this and stated "Oh well, pay or this will be on your credit report". Never have I dealt with a more unprofessional company.Desired Settlement: Ideally I would like a refund of the 9 months worth of the unused membership that I wasn't refunded ($346.68) but I would settle for them considering this mattered settled and closed. I would also like a letter from [redacted], [redacted] 08527-0818, ###-###-#### stating this matter is settled and zero balance is owed.

Business

Response:

In review of Ms [redacted] signed membership agreement, the cancellation policy states as follows: Membership Dues may be cancelled by coming in person to Future Fitness and by signing a Future Fitness cancellation form a full 90 days prior to the first of the next month, (form must be fully executed prior to the first of the month to count upcoming month as the first cancellation month) provided the following requirements are met: written notice to Future Fitness is completed on the Future Fitness Cancellation form and signed by an authorized Future Fitness agent and presented to the accounting department during normal business hours at the appropriate club address; and that all dues and other financial obligations to Future Fitness are paid. Member understands and agrees that in the event of any such cancellation all initiation fees and dues are nonrefundable. Memberships cannot be frozen during the cancellation period. Request for cancellations may not be taken over the telephone. Members must come into the clubs during normal club business hours. Monday through Friday 10:00 AM through 6:00 PM, to complete a cancellation form. Weekend cancellations may be arranged with a previously scheduled appointment only. Facsimile and email may NOT be used to cancel or freeze memberships.Based on the system notes, Future Fitness was not contacted by Ms [redacted] and we have no record of the stated cancellation. Cancellations are not accepted via facsimile in accordance with the agreement. However Ms. [redacted] was contacted by Future Fitness. Ms. [redacted] received two letters mailed to her address on 2/25/13 and again on 3/19/13. Additionally, on 2/25/13 and 3/22/13 two telephone voice mail messages were left. Both letters and telephone messages were not responded to. On 4/10/13 a final attempt to resolve Ms. [redacted] balance due for membership went unanswered. A final voice mail message was left on 4/10/13 at 10:32 AM. A final letter was mailed the same day. All attempts to reach and resolve the outstanding balance with Ms. [redacted] were not responded to. As a result Ms. [redacted] balance of three months of dues, late fees, and agency fees were calculated and sent to an outside agency as noted in Ms. [redacted] complaint. In closing there are no records to indicate that Ms. [redacted] completed a cancelation in accordance to the agreement term and conditions as noted above. There are also no records that Ms. [redacted] attempted to rectify the outstanding balance with Future Fitness after three months of attempted communication with Ms. [redacted] by Future Fitness prior to sending the debt to agency. Thank you.

Review: I joined this gym in the spring of 2012 . No one pressured me . I joined on my own. I wanted to end this membership. I went to this location and this was my third time trying to find a manager to end my contract. All I wanted to do was end the membership no big deal elswhere . I went on Nov. 18th for the third time. The receptionist and trainer (both females ) were at the front desk when I entered. It was a weekday and 4pm I was told I had to come btw. 9 and 5 pm. I did I was there . These two women were friendly and professional. I told them what I wanted to do . They said the manager Mr. [redacted] was the manager and he was out to dinner and would not be returning for at least one to one and one/half hours. They took my name. I was handed a card by the trainer of the mangers. I was told to send a certfied letter that I had tried three times to end my contract in person and that I wanted to end the contract & to send the letter with his attention & send it in certified mail .I thanked them & left with the card. On Nov.23,2013 I went to the [redacted] & filled out the information for a certified letter to be sent this establishment . It was sent certified on Nov. 23rd, 2013 requesting to be released from the contract on this date was the date & this was my official resignation. The day after Thanksgiving I rec'd in the mail the return receipt from the Future Fitness Health Club signed that they rec'd the certified letter.The same day the mgr.of FF health club called me via phone to set up a exit interview. I told him No that my offical resignation was sent via a certified letter . He said he never rec'd the certifield letter it was Thanksgiving I told him that was not true It was in my hands signed by their company & returned to me . HE HUNG UP ON ME. I have tried to call him 3 times to end this contract . This company is out of integrity . I refuse to pay one more month or go there again . I have belonged to numerous gyms in the area this is out of integrity.[redacted]Desired Settlement: I just want to be out of this contract when the health club and the manager received my letter which was Nov. 23rd, 2013. I will not pay for Dec. or Jan. or any other month. I had no ill feelings toward this company . I was not pressured to join . I should be able to remove myself from a contract. Three attempts is not ok and I am not returning. Just end the contract now and I will move on.

Business

Response:

Thank you for the opportunity to respond to complaint [redacted] filed by [redacted].In reviewing the file, the cancellation was received and processed in November for cancellation effective February 28, 2014. Per Ms. [redacted] contract, the cancellation policy states, "Members in good standing may cancel by giving 3 months written notice by certified mail." It further states and was initialed by Ms [redacted], "Purchaser/Member/Guardian/Guarantor Initials - acknowledgement of 90 day cancellation policy."The contract will be cancelled February 28, 2014 and dues will continue to bill in accordance with the terms and conditions of the membership contract until such time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

I want a letter sent to my home validating this date and I will not be charged after this date. The manager of the health club center in Cherry Hill NJ hung up the phone in my ear when I told him via telephone I sent a certified letter. He left me hanging . The fact is I need proof in writing other than what is here as this information will be removed and erased once this is settled. My name is [redacted] . I live at [redacted] 08002. I want a letter wit this information sent to my home to validate that this what is going to happen and that is why I am rejecting the repsose from Future Fitness . I did not get that validation at all in connversation or in writing in submitting my withdraw. All health clubs and businesses are rerquired to provide a written document that this is what is to happen and on what date. Since; I was mistreated and disrespected and the manager of this organization hung the telephone up in my ear and would not call me back three times since; I sent a certiried letter ending my membership I do not feel I can trust what is being stated here without a actual docuement validating this informaiton and have it mailed to my home. Then and only then will I accept the response. Thank you [redacted]

l

Business

Response:

I am in receipt of your response to complaint [redacted] dated 1/8/14.Please accept this response as notification that your membership will be cancelled effective 2/28/14 upon payment of your final month of dues (2/1/14). If you would like to discuss and confirm, I can be reached at ###-###-####.Thank you, [redacted]Senior Vice President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was a member of Future Fitness for 14 years. In July I visited the Cherry Hill location to cancel my membership since I was moving to ** in August. When I signed my contract 14 years ago, it was a lifetime membership for 24.99/month with no cancellation fees. Over the course of the last 5 years they increased my monthly fee and have made canceling my membership a miserable experience. I informed them that I had no cancellation penalties in my contract. Of course, they said I had to pay for three month, July, August and September, which I reluctantly did. However, I received a call from Accounts Recieveable in October that they wanted 1 more month payment and were charging me a late fee for a total of $56.03. I tried to explain that I did not have a cancellation fee, I was met with very harsh tone and was threatened to be sent to collections if I did not provide a credit card number on the spot. I asked to speak with a manager. I was told that my issue would be discussed with a manager and that I would receive a call back. I have called at least 3-4 times and left messages for the GM. I have not received one call back and only receive delinquent accounts letters.Desired Settlement: I have been a loyal member for 14 years who ALWAYS paid monthly dues on time. I pride myself on good credit and have paid three more months than I should have. I would like to be credited for July, August and September since my contract had no cancellation fees and I would like the $56.03 charge adjusted.

Business

Response:

I am in receipt of complaint ID [redacted] dated January 5, 2015. We appreciate the opportunity to respond. As indicated, [redacted] is disputing the amount of $56.03. I have been unsuccessful reaching her by phone to discuss and would welcome the opportunity if need be. The complaint references the contract and the cancellation fees. In reviewing her contract, the cancellation clause states, "Membership dues may be cancelled at any time for any reason by coming in person to Planet Fitness and by giving a full 90 days prior written notice from member's next billing date." The cancellation notice was completed on 7/24/14, which would require dues for August, September and October. [redacted] paid the dues with the exception of October, which declined. A fee was assessed to this payment resulting in an account balance of 56.03. In reviewing the account detail, it appears this was adjusted in late November and the balance on the account is 0. The account was cancelled with no further obligation. We apologize for the confusion and can only assume the balance letter was received after the account had been adjusted to 0.00. Thank you again for the opportunity to respond. We appreciated your assistance in resolving this matter.Sent on: 1/15/2015 11:15:18 AMSent by: 23.30.96.97