Future Fitness Plus, Inc.

We have given this customer a refund and I believe the customer is satisfied with the outcomeOn July we here at Future Fitness got our response from BH fitness the manufacture of the Elliptical and they agreed to give credit for the machine and cover the return shippingI spoke to the BH Sale
manager *** *** and he said BH was at complete fault for the lack of communication and the delays in getting back to me with the credit amountsI called the customer to set up a time and day to pick up the machine and give them their refund check on Monday the 20th, we here at Future Fitness waived our restocking fees and delivery fees to best take care of this unhappy customer***Future Fitness Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me for the following reasons:1. We were not given a full refund as [redacted] alludes to in his Revdex.com response citing a reduced shipping cost that would have to cover.2. No apology given or sense of remorse by owner for poor outcome. [redacted] told my husband 'that he could charge us for the take down of the equipment in our home but he's forgoing because of all that has happened'.  That was unnecessary to say and rude to a customer who is already dissatisfied. While we accepted [redacted]s offer because we just want closure on the whole matter it is important that customers know the standard in which business is conducted by this facility and the manufacturer BH lack of concern for product quality and customer support.
Regards,
 
[redacted]