I am rejecting the services, because as Future Floor Surfacing mentioned, each homeowner should expect professionalism, which is absolutely not what I nor other parties involved received and therefore neither myself nor anyone else wants to encounter the same situations again Retracting a portion of the fee as is being requested will pay for SOMEONE ELSE to fix the damages and complete the incomplete work Regards, [redacted]
The homeowner is correct is stating the total cost of the job was dependent upon the amount of patchwork required to salvage the original hardwood floors. This is an old home with the original hardwoods under other flooring; it took a large amount of time and effort (as described in my previous email) to restore the original hardwoods Each homeowners should expect professionalism, which is why I am offering my professional hardwood flooring services to remedy any issues he has with the floors, the walls, stains, etcI do not understand how retracting my service fee will fix the flooring situation. Thank you
Future Floors Surfacing is missing the point. My complaint is not geared mostly to the quality of his work on the floors, but rather the way he has spoken to me, other people working in my home, including a member of my family and also how he has treated himself throughout the course of the project. The only complaint I have in regards to his work is what I have previously stated, which is the stain marks which have ruined my hallway and some of my walls throughout the house, and as Future Floor Surfacing mentioned, an area on the stairs and a patch of flooring on the first floor kitchen which was not completed whatsoever. Future Floor Surfacing is also correct stating that I am rejecting any further service from him. This is due to his conduct and his mistreatment of his clients. I do not want to see n Future Floors ever again. My original complaint stands as is and my demands remains as is. As far as being out of the country and not being able to be reached by phone - well that's what usually happens when you leave the country and this was discussed thoroughly with Future Floor Surfacing before I left. My contractor was assigned the handling of any dealings with Future Floor Surfacing including communications, questions, comments and payment. Any and all dealings were to be made through the contractor working in my home. In any case, Future Floor Surfacing had my e-mail address and never sent me an e-mail while I was away. This could have been done if any problem was faced. I expect compensation for damages, incomplete work, frustration and not honoring the original negotiated price of $3,500 down from $4,100 (all stated in original complaint). Otherwise this complaint will remain indefinitely. Original Ask for the $3,500 price - 5/20/2014"Would you be able to do this job with the gray stain for $3500?"Reply from Future Floor Surfacing - 5/20/2014"It depends on how much time it takes for the patch work. I can try that amount though..."Regards, [redacted]
On July 22nd, I was paid in full for this project by the contractor. At the time of payment, I was unaware of any issues / complaints by the homeowner regarding the floor; as none were disclosed to me. The day prior, I received an email from the homeowner stating, “As far...
as the floors, they look good to me except a couple of spots on the stairs look like didn't get stained very well and the little area on the first floor in the laundry room didn't get sanded or stained. If you can take care of that, I'm happy with the rest.”Therefore, I was surprised to receive this complaint two days later. I am very passionate about my work and put my heart and soul into each job. I worked on this project for over a week, morning to early evening, including weekends, spent two days just cleaning the dirt left on the floor and in-between the boards, extracted countless nails and sanded lead paint off the stairs. It took 5 days to repair the floors, which were said to be unsalvageable; however, I salvaged them. The homeowner wanted a gray stain, he picked out the color and I did a sample in the closet to which the homeowner approved. The floors came out exactly like the sample with 3 coats of water-based polyurethane (as agreed to).While most of this work was going on, the homeowner could not reached by phone; his number was out of service due to being out of the country. This made communications difficult and perhaps lead to this unfortunate circumstance. However, I am on your side in this situation; as every homeowner has right to be satisfied with the service they receive; therefore, I immediately placed a phone call to the homeowner on July 24th and left a message stating I’d be happy to accommodate any issues with the floors. I received a text message reply refusing any service. To my end, the contracted job has been completed, but I am more than willing to revisit any “work” unsatisfactory to the homeowner. I would appreciate all future communication be conducted over the phone or in person; I will not respond to any more emails or text messages. Thank you for your cooperation.
I am rejecting the services, because as Future Floor Surfacing mentioned, each homeowner should expect professionalism, which is absolutely not what I nor other parties involved received and therefore neither myself nor anyone else wants to encounter the same situations again. Retracting a portion of the fee as is being requested will pay for SOMEONE ELSE to fix the damages and complete the incomplete work.
Regards, [redacted]
I am rejecting the services, because as Future Floor Surfacing mentioned, each homeowner should expect professionalism, which is absolutely not what I nor other parties involved received and therefore neither myself nor anyone else wants to encounter the same situations again Retracting a portion of the fee as is being requested will pay for SOMEONE ELSE to fix the damages and complete the incomplete work Regards, [redacted]
The homeowner is correct is stating the total cost of the job was dependent upon the amount of patchwork required to salvage the original hardwood floors. This is an old home with the original hardwoods under other flooring; it took a large amount of time and effort (as described in my previous email) to restore the original hardwoods Each homeowners should expect professionalism, which is why I am offering my professional hardwood flooring services to remedy any issues he has with the floors, the walls, stains, etcI do not understand how retracting my service fee will fix the flooring situation. Thank you
Future Floors Surfacing is missing the point. My complaint is not geared mostly to the quality of his work on the floors, but rather the way he has spoken to me, other people working in my home, including a member of my family and also how he has treated himself throughout the course of the project. The only complaint I have in regards to his work is what I have previously stated, which is the stain marks which have ruined my hallway and some of my walls throughout the house, and as Future Floor Surfacing mentioned, an area on the stairs and a patch of flooring on the first floor kitchen which was not completed whatsoever. Future Floor Surfacing is also correct stating that I am rejecting any further service from him. This is due to his conduct and his mistreatment of his clients. I do not want to see n Future Floors ever again. My original complaint stands as is and my demands remains as is. As far as being out of the country and not being able to be reached by phone - well that's what usually happens when you leave the country and this was discussed thoroughly with Future Floor Surfacing before I left. My contractor was assigned the handling of any dealings with Future Floor Surfacing including communications, questions, comments and payment. Any and all dealings were to be made through the contractor working in my home. In any case, Future Floor Surfacing had my e-mail address and never sent me an e-mail while I was away. This could have been done if any problem was faced. I expect compensation for damages, incomplete work, frustration and not honoring the original negotiated price of $3,500 down from $4,100 (all stated in original complaint). Otherwise this complaint will remain indefinitely. Original Ask for the $3,500 price - 5/20/2014"Would you be able to do this job with the gray stain for $3500?"Reply from Future Floor Surfacing - 5/20/2014"It depends on how much time it takes for the patch work. I can try that amount though..."Regards, [redacted]
On July 22nd, I was paid in full for this project by the contractor. At the time of payment, I was unaware of any issues / complaints by the homeowner regarding the floor; as none were disclosed to me. The day prior, I received an email from the homeowner stating, “As far...
as the floors, they look good to me except a couple of spots on the stairs look like didn't get stained very well and the little area on the first floor in the laundry room didn't get sanded or stained. If you can take care of that, I'm happy with the rest.”Therefore, I was surprised to receive this complaint two days later. I am very passionate about my work and put my heart and soul into each job. I worked on this project for over a week, morning to early evening, including weekends, spent two days just cleaning the dirt left on the floor and in-between the boards, extracted countless nails and sanded lead paint off the stairs. It took 5 days to repair the floors, which were said to be unsalvageable; however, I salvaged them. The homeowner wanted a gray stain, he picked out the color and I did a sample in the closet to which the homeowner approved. The floors came out exactly like the sample with 3 coats of water-based polyurethane (as agreed to).While most of this work was going on, the homeowner could not reached by phone; his number was out of service due to being out of the country. This made communications difficult and perhaps lead to this unfortunate circumstance. However, I am on your side in this situation; as every homeowner has right to be satisfied with the service they receive; therefore, I immediately placed a phone call to the homeowner on July 24th and left a message stating I’d be happy to accommodate any issues with the floors. I received a text message reply refusing any service. To my end, the contracted job has been completed, but I am more than willing to revisit any “work” unsatisfactory to the homeowner. I would appreciate all future communication be conducted over the phone or in person; I will not respond to any more emails or text messages. Thank you for your cooperation.
I am rejecting the services, because as Future Floor Surfacing mentioned, each homeowner should expect professionalism, which is absolutely not what I nor other parties involved received and therefore neither myself nor anyone else wants to encounter the same situations again. Retracting a portion of the fee as is being requested will pay for SOMEONE ELSE to fix the damages and complete the incomplete work.
Regards, [redacted]