Customer has cancled the warranty and the store did pay for a key fob at the Dodge storeWhen I p;ulled the file thw warranty and alarn paper work was sighned and initialed next to them on the contractI appologise that we we did not explain those items more clearly
We contacted the customer and appologised for the terrible communicationThe customer has cancled the extended warranty, Gap policy and paint sealant and we are sending a refund check out today [redacted] General Sales Manager
RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I must add though, that it took them over weeks to finally resolve all the issuesAnd did take going to Revdex.com to finally get all warranties canceledI am satisfied with the final resolution and appreciate the time of all involved in getting this issue resolved
I would first like to appologise for the delay I did not recieve the initial complaintThe vehicle was purchased in October and the *** was put on in November we had not heard from the customer until weeks ago that we scractched his trimMy service manager looked at it and said he could not
even see the scratchesIt would noticed sooner than months ago had we sratced itSorry
I am rejecting this response because:
Roseville Ford (Ford) staff never called me back regarding my complaint, which is why I contacted the Revdex.com, so their delayed response to this inquiry is representative of their customer service
*** (or *** as Ford staff refers to it) was placed in November. I explained why I did not previously complain to Ford management during my conversation with them, so I won’t go into the details again on this post.
Ford sales staff assures customers that *** eliminates the need to wax your vehicle for five years. Obviously this is grossly exaggerated; however, for the sake of this post let’s assume it lasts up to two or even three years, which is what I expect to get out of it. Why after less than one year would I foolishly wax my vehicle rendering the *** useless after opting to pay additional money to have it put on? Further, why would I wax my vehicle in a manner that caused swirl marks on the trim? I take a great deal of pride in taking care of my vehicles, so obviously I did not wax my vehicle or cause the swirl marks on the trim. Ford or their vender caused the swirl marks during the *** application.
The service manager at Ford did not notice the swirl marks because they never followed up with or even saw the vehicle after I initially complained. Ford staff is misrepresenting themselves and quite frankly lying about this. This is important for potential customers to know
***
Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I must add though, that it took them over 3 weeks to finally resolve all the issues. And did take going to Revdex.com to finally get all warranties canceled. I am satisfied with the final resolution and appreciate the time of all involved in getting this issue resolved.
We contacted the customer and appologised for the terrible communication. The customer has cancled the extended warranty, Gap policy and paint sealant and we are sending a refund check out today. [redacted] General Sales Manager
The first thing I would like to address is that no one said anything about the customer waxing there own car? Second the opinion I gave was that the scratches the customer is alleging we caused would not take 9 months to be noticed. We make alot of comprimises for customer satisfaction but after 9 months of not noticing the scratches we can not be of help this time. I am sorry, had this been noticed sooner we may have been able to do something about it.
Customer has cancled the warranty and the store did pay for a key fob at the Dodge store. When I p;ulled the file thw warranty and alarn paper work was sighned and initialed next to them on the contract. I appologise that we we did not explain those items more clearly.
Customer has cancled the warranty and the store did pay for a key fob at the Dodge storeWhen I p;ulled the file thw warranty and alarn paper work was sighned and initialed next to them on the contractI appologise that we we did not explain those items more clearly
We contacted the customer and appologised for the terrible communicationThe customer has cancled the extended warranty, Gap policy and paint sealant and we are sending a refund check out today [redacted] General Sales Manager
RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I must add though, that it took them over weeks to finally resolve all the issuesAnd did take going to Revdex.com to finally get all warranties canceledI am satisfied with the final resolution and appreciate the time of all involved in getting this issue resolved
I would first like to appologise for the delay I did not recieve the initial complaintThe vehicle was purchased in October and the *** was put on in November we had not heard from the customer until weeks ago that we scractched his trimMy service manager looked at it and said he could not
even see the scratchesIt would noticed sooner than months ago had we sratced itSorry
I am rejecting this response because:
Roseville Ford (Ford) staff never called me back regarding my complaint, which is why I contacted the Revdex.com, so their delayed response to this inquiry is representative of their customer service
*** (or *** as Ford staff refers to it) was placed in November. I explained why I did not previously complain to Ford management during my conversation with them, so I won’t go into the details again on this post.
Ford sales staff assures customers that *** eliminates the need to wax your vehicle for five years. Obviously this is grossly exaggerated; however, for the sake of this post let’s assume it lasts up to two or even three years, which is what I expect to get out of it. Why after less than one year would I foolishly wax my vehicle rendering the *** useless after opting to pay additional money to have it put on? Further, why would I wax my vehicle in a manner that caused swirl marks on the trim? I take a great deal of pride in taking care of my vehicles, so obviously I did not wax my vehicle or cause the swirl marks on the trim. Ford or their vender caused the swirl marks during the *** application.
The service manager at Ford did not notice the swirl marks because they never followed up with or even saw the vehicle after I initially complained. Ford staff is misrepresenting themselves and quite frankly lying about this. This is important for potential customers to know
***
Better Business...
Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I must add though, that it took them over 3 weeks to finally resolve all the issues. And did take going to Revdex.com to finally get all warranties canceled. I am satisfied with the final resolution and appreciate the time of all involved in getting this issue resolved.
We contacted the customer and appologised for the terrible communication. The customer has cancled the extended warranty, Gap policy and paint sealant and we are sending a refund check out today. [redacted] General Sales Manager
The first thing I would like to address is that no one said anything about the customer waxing there own car? Second the opinion I gave was that the scratches the customer is alleging we caused would not take 9 months to be noticed. We make alot of comprimises for customer satisfaction but after 9 months of not noticing the scratches we can not be of help this time. I am sorry, had this been noticed sooner we may have been able to do something about it.
Customer has cancled the warranty and the store did pay for a key fob at the Dodge store. When I p;ulled the file thw warranty and alarn paper work was sighned and initialed next to them on the contract. I appologise that we we did not explain those items more clearly.