Initial Business Response / [redacted] (1000, 7, 2014/02/03) */ When a customer buys out their lease, they are buying the vehicle from Ford Motor Credit Coand not Future Ford of ClovisWe act only as an in between entity to take their money and forward this money to Ford Motor Credit CoWe explained up front to the customer that we needed a cashier's check for his paymentHe stated that someone told him he could write a personal checkWe took the customer's personal check and explained to him that we could not pay off his lease until the "ten business days" had passed [redacted] ensure his check cleared his accountBecause this was done outside of our practice, there was a delay in paying off his leaseIt has been paid off and the customer was made aware of this Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never told me I needed a cashiers check! I even offered to bring one but they said a personal check was fineThey did finally accept my personal check but no one ever told me there would be a day waiting periodThey are now correct in saying the transaction is complete but what a drawn out nightmare Final Consumer Response / [redacted] (2000, 12, 2014/03/07) */
This customer came back approxmonths after she purchased the vehicle and ask to have A Plan pricingShe came in for service numerous times and we also replaced her windshield at no cost to herFuture Ford has no reason to deny anyone this pricing as long as they have a Pin number and qualify
under Fords' guide linesIn fact Future Ford would have made an additional $on this transaction if she had requested A Plan pricing when she purchased the car
Initial Business Response /* (1000, 5, 2016/04/12) */
Future Ford of Clovis made repair suggestions based on time, mileage and fluid conditionsThe client authorized those repairs in person and the repairs were completedAs a goodwill gesture Future Ford of Clovis will refund these
repairsThe check will be mailed later in the week
Initial Consumer Rebuttal /* (2000, 7, 2016/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept the response from Future Ford of ClovisI have always heard about the Revdex.com, but in all my years I have never used Revdex.comI thank the Revdex.com for their help in the resolution of my caseI appreciate all that you have done and I sincerely hope I will not need your assistance againYour staff was attentive, thorough and caringThank you
Initial Business Response /* (1000, 5, 2014/07/16) */
Mr*** I'm truly sorry we were unable to resolve your concernWe were involved because of your dissatisfaction with your selling dealerAt the request of Ford Motor Company we attempted to verify your concernsWe utilized Ford
Motor Company's technical hotline and it was determined that one of your concerns was normalThe technician felt the ac smell was resolved with a deodorizerDuring the time your vehicle was in our care Ford did come up with a TSB for a smell concernI do agree that this repair needs to be performed on your vehicleWhile we were on the phone with Ford customer service you started to get belligerent and you began to threaten me with a lawyerAt that time I did decide that it was best for you to return to your local selling dealer to resolve your concernsFord Motor Company did not disagree with me
Initial Consumer Rebuttal /* (3000, 7, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I don't believe anything will be resolved with this Revdex.com complaintIf you're going to state fictitious and asinine statements such as "threaten me with a lawyer", that shows how appalling your customer service isFirst of all, there is no basis or merit to even threaten you with a lawyerYour dealership never sold the car to me nor had a scenario that is even applicable of utilizing a lawyerSecondly, to state a blatant lie of "threaten me with a lawyer" is quite lowThe phone calls are recorded, and I would highly advise you to ask for a transcript of the phone callThird, YOUR own employees told advised me to try for a lemon law by utilizing an attorneyYour own employees stated that course of action against Ford corporate
Your customer service is abylsmal at bestThat's why I'm writing this Revdex.com complaintYou're unable to resolve my problems and make up fictitious statements to justify your actions of my case
Future Ford settled with Mrs. Yarnell by sending a difference check that she ask for to her lender. Our rebates and incentives change on a monthly basis and we have no control over them.
(The consumer indicated he/she DID NOT accept the response from the business.)
They stated that they paid for the windshield. I paid 100.00 to replace it my son talked to them and they said they would pay for all . on his way home they called me and told me I needed to pay 100.00 which I said o.k. not knowing that my son already had it handled. Also I went and talked to some one at Ford and he told me they would give me 1,200.00. That was the best they could do. And they wanted to get the Revdex.com done with. After reading the Sunday paper I noted they are giving customers rebates of 4450.00. That included 1000.00 for a trade in. I still feel I am being taken advantage of.
Initial Business Response /* (1000, 5, 2014/03/19) */
This issue was resolved with the customer yesterday. He asked us to throw away anything we received from Revdex.com.
Thanks,
[redacted]
Business Manager
Initial Business Response /* (1000, 7, 2014/02/03) */
When a customer buys out their lease, they are buying the vehicle from Ford Motor Credit Co. and not Future Ford of Clovis. We act only as an in between entity to take their money and forward this money to Ford Motor Credit Co. We...
explained up front to the customer that we needed a cashier's check for his payment. He stated that someone told him he could write a personal check. We took the customer's personal check and explained to him that we could not pay off his lease until the "ten business days" had passed ** ensure his check cleared his account. Because this was done outside of our normal practice, there was a delay in paying off his lease. It has been paid off and the customer was made aware of this.
Initial Consumer Rebuttal /* (3000, 9, 2014/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never told me I needed a cashiers check! I even offered to bring one but they said a personal check was fine. They did finally accept my personal check but no one ever told me there would be a 10 day waiting period. They are now correct in saying the transaction is complete but what a drawn out nightmare.
Final Consumer Response /* (2000, 12, 2014/03/07) */
Initial Business Response / [redacted] (1000, 7, 2014/02/03) */ When a customer buys out their lease, they are buying the vehicle from Ford Motor Credit Coand not Future Ford of ClovisWe act only as an in between entity to take their money and forward this money to Ford Motor Credit CoWe explained up front to the customer that we needed a cashier's check for his paymentHe stated that someone told him he could write a personal checkWe took the customer's personal check and explained to him that we could not pay off his lease until the "ten business days" had passed [redacted] ensure his check cleared his accountBecause this was done outside of our practice, there was a delay in paying off his leaseIt has been paid off and the customer was made aware of this Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never told me I needed a cashiers check! I even offered to bring one but they said a personal check was fineThey did finally accept my personal check but no one ever told me there would be a day waiting periodThey are now correct in saying the transaction is complete but what a drawn out nightmare Final Consumer Response / [redacted] (2000, 12, 2014/03/07) */
This customer came back approxmonths after she purchased the vehicle and ask to have A Plan pricingShe came in for service numerous times and we also replaced her windshield at no cost to herFuture Ford has no reason to deny anyone this pricing as long as they have a Pin number and qualify
under Fords' guide linesIn fact Future Ford would have made an additional $on this transaction if she had requested A Plan pricing when she purchased the car
Initial Business Response /* (1000, 5, 2016/04/12) */
Future Ford of Clovis made repair suggestions based on time, mileage and fluid conditionsThe client authorized those repairs in person and the repairs were completedAs a goodwill gesture Future Ford of Clovis will refund these
repairsThe check will be mailed later in the week
Initial Consumer Rebuttal /* (2000, 7, 2016/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept the response from Future Ford of ClovisI have always heard about the Revdex.com, but in all my years I have never used Revdex.comI thank the Revdex.com for their help in the resolution of my caseI appreciate all that you have done and I sincerely hope I will not need your assistance againYour staff was attentive, thorough and caringThank you
Initial Business Response /* (1000, 5, 2014/07/16) */
Mr*** I'm truly sorry we were unable to resolve your concernWe were involved because of your dissatisfaction with your selling dealerAt the request of Ford Motor Company we attempted to verify your concernsWe utilized Ford
Motor Company's technical hotline and it was determined that one of your concerns was normalThe technician felt the ac smell was resolved with a deodorizerDuring the time your vehicle was in our care Ford did come up with a TSB for a smell concernI do agree that this repair needs to be performed on your vehicleWhile we were on the phone with Ford customer service you started to get belligerent and you began to threaten me with a lawyerAt that time I did decide that it was best for you to return to your local selling dealer to resolve your concernsFord Motor Company did not disagree with me
Initial Consumer Rebuttal /* (3000, 7, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I don't believe anything will be resolved with this Revdex.com complaintIf you're going to state fictitious and asinine statements such as "threaten me with a lawyer", that shows how appalling your customer service isFirst of all, there is no basis or merit to even threaten you with a lawyerYour dealership never sold the car to me nor had a scenario that is even applicable of utilizing a lawyerSecondly, to state a blatant lie of "threaten me with a lawyer" is quite lowThe phone calls are recorded, and I would highly advise you to ask for a transcript of the phone callThird, YOUR own employees told advised me to try for a lemon law by utilizing an attorneyYour own employees stated that course of action against Ford corporate
Your customer service is abylsmal at bestThat's why I'm writing this Revdex.com complaintYou're unable to resolve my problems and make up fictitious statements to justify your actions of my case
You can't get better than Future Ford of Clovis. They are the best.
Future Ford settled with Mrs. Yarnell by sending a difference check that she ask for to her lender. Our rebates and incentives change on a monthly basis and we have no control over them.
(The consumer indicated he/she DID NOT accept the response from the business.)
They stated that they paid for the windshield. I paid 100.00 to replace it my son talked to them and they said they would pay for all . on his way home they called me and told me I needed to pay 100.00 which I said o.k. not knowing that my son already had it handled. Also I went and talked to some one at Ford and he told me they would give me 1,200.00. That was the best they could do. And they wanted to get the Revdex.com done with. After reading the Sunday paper I noted they are giving customers rebates of 4450.00. That included 1000.00 for a trade in. I still feel I am being taken advantage of.
Initial Business Response /* (1000, 5, 2014/03/19) */
This issue was resolved with the customer yesterday. He asked us to throw away anything we received from Revdex.com.
Thanks,
[redacted]
Business Manager
Initial Business Response /* (1000, 7, 2014/02/03) */
When a customer buys out their lease, they are buying the vehicle from Ford Motor Credit Co. and not Future Ford of Clovis. We act only as an in between entity to take their money and forward this money to Ford Motor Credit Co. We...
explained up front to the customer that we needed a cashier's check for his payment. He stated that someone told him he could write a personal check. We took the customer's personal check and explained to him that we could not pay off his lease until the "ten business days" had passed ** ensure his check cleared his account. Because this was done outside of our normal practice, there was a delay in paying off his lease. It has been paid off and the customer was made aware of this.
Initial Consumer Rebuttal /* (3000, 9, 2014/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never told me I needed a cashiers check! I even offered to bring one but they said a personal check was fine. They did finally accept my personal check but no one ever told me there would be a 10 day waiting period. They are now correct in saying the transaction is complete but what a drawn out nightmare.
Final Consumer Response /* (2000, 12, 2014/03/07) */