Future Ford of Sacramento

I bought a used 2019 Ram 1500 June 9th 2922 from Future Ford Sacramento . At the time of purchase I was told that they would fill my tank. As I was trying to leave the dealership my gas light came on, so I went back in and told the manager about the issue. I turned over the key and it was taken to be filled. When I got the truck back the tank was not even at 1/4 mark. I was told that the truck and been inspected, and that all necessary repairs had been made. In addition I was told that the tires were replaced, and the oil was changed done. No one has been able to tell me if the fuel filter was changed at the same time, it would be nice to know since replacing the fuel filter is required at each oil change. I was not able to do any sort of inspection or have my mechanic look the truck over for several weeks, but when I was under the truck checking out what looked like an oil leaks I found the left side rear sway bar link was bowed bad. It is supposed to be straight. I had been under the truck for less than 10 seconds before noticing that. I replaced the link, the part cost me $54. My two front tires were not new and were at 6/32's. I know 4/32 is the magical number that you look for, but come on they should have been replaced. the back tires needed to be replaced you should have replaced the front two as well since it is not normal to have the front and back tires to match in model, and wear. I purchased two matching tires to the rear tires, at a cost to me of $309. The rear shocks couldn't handle the weight of me just sitting on the tail gate. I pulled the shocks off and was able to easily squeeze the shocks between my arms with very little resistance, so I had to replace them at a cost of $160. I decided that if they the rear shocks were the original shocks that they front needed to be replaced as well, so I replaced them as well for an additional $160. The biggest issue that I have besides the $683 that I had to put in a truck to fix what should have been fixed before the truck was even put on the lot. It is a good thing that I know how to work of vehicles because the $683 would have been at least another $1,000 plus in labor. I learned about a recall on the truck that no one informed about, but it was not done, that and the horn didn't work. I went to the dealership about that and was told to take it to the service department to get it fixed. When I did I was told "This is a Ford Dealership, we don't work on Dodges". I had to make an appointment with Dodge an appointment 3 weeks out before I was able to get my horn fixed. This is not acceptable practice. You want return customers but then you do this to them. I traded in my 2021 Ranger for the Ram. I put a lot of money into it to fix it up the way I wanted it, I didn't plan on putting a bunch of money to bring the truck up to a safety level. I have purchased 4 vehicles from this dealership, and to have to deal with these issues is wrong no matter how you look at it. I don't blame the salesman, or his boss, I blame it on the dealership not doing the right thing.

Scam alert! Oil changes are now $94.77 because you need an unnamed oil conditioner at $25.89. Dont send your kids to future ford or they will be taken advantage of. Kevin palmer and his manager will try and justify it, when it is not needed or part of a normal! Oil change, dont get taken advantage of, dont use future ford for your service, I know I will never, or neither will any of my relatives or friends that see this will. There you go kevin , I hope the same thing happens to you with your kids.

Review: I placed my car for sale through [redacted]. I provided all the information about my car, including disclosure of a minor accident and the VIN, in my application. Future Ford of Sacramento after receiving my information through [redacted], made an offer. I accepted the offer and called the dealership for a time to bring my car for inspection and finalizing the sale. One of their Used Car sales managers, [redacted], talked to me and asked me to bring the car to their location, which is more than 25 miles from home. I toke the car to the dealership. Another salesperson came to me and identified himself as the assistant of [redacted], saying [redacted] was with another customer. This salesperson again got all information he needed about my and my car and took them to a processor sitting accross behind a window. While this person was processing the information, I was sitting with the sales manager's assistant and patiently waiting. After about 15 to 20 minutes, the salesperson asked about some papers that I had in my hand. I told him it was a copy of the dealership's offer through [redacted]. He took the offer from me and took it to the person behind the window. He returned within a minute and said the dealership will not honor the offer, because my car has been in an accident. I told him the accident was disclosed in my application. Then he brought his manager, who said they cannot process this offer now, because their used car sales manager had gone home and asked me to come back two days later, at which time the offer would expire. He said if I were to trade my car for another one, then he can do that, but he won't be able to just buy my car, even though this is what the offer was for. I found the management at this dealership to be dishonest and would like everyone to know about them. In my humble opinion, this kind of dishonest dealership has no place in our community. They should be brought to the people's attention, so no one is deceived by them again.Desired Settlement: The dealership should not make these deceitful offers just to bring people to their dealership so they can sell their cars. They should be made responsible for other people's time and effort, who they deceitfully bring to their dealership from far way places. They should pay a heavy fine so they do not dare to repeat this kind of unethical behavior.

Business

Response:

I would like to apologize for you being told you had to come back for a final figure. There is always a Manager on duty who can give you a figure on your trade. However, no figure is final until we see the vehicle in question. The [redacted] appraisal is subject to a visual inspection, that being said, you were not handled the way you should have been and I want you to know I am sincerely sorry for that. If you still have the vehicle in question. Please send me the information and I will get with the people here who saw the car and give you a number over the phone or via email. Again, thank you for giving us an opportunity and I'm sorry your time was wasted. My contact info. is as follows;[redacted]

Consumer

Response:

I am rejecting this response because:While I appreciate the apology from Mr. [redacted], and the fact that he has agreed with me that the sales people I dealt with lied to me about the absence of used car manager on site, I believe it is not enough. I think they should make a change in their process for making offers. Their online offers should not be that far off from what they are actually willing to pay. For example, their online offer to me was $21025 and the offer that recently Mr. [redacted] made to me based on their inspection of the car was $16000. When I asked about the reason for this huge discrepancy, he responded by saying: "The [redacted] appraisal is only an estimate…the discloser reads “Offer valid only after physical inspection of vehicle by the Quick Offer partner. If you accept the offer after inspection, the value you received may be higher or lower than your online offer depending on your vehicles’ condition.” While I agree with him that the [redacted] offer is an estimate and is valid after physical inspection, but if there is no discrepancy between what I have said in the [redacted] application and what the car really is, then the [redacted] offer and the offer after the physical inspection should not be this much different. The difference here is about 25%, that is, their offer after the inspection is almost 25% less than their offer before the inspection, without a reasonable justification. What was so wrong with the car that it resulted in the offer becoming lower by $5000? The minor accident was already reported on the [redacted] application and even pictures of the minor damages were included in the application. I don't see any justification.Mr. [redacted] should make sure that they don't make these inflated online offers to just get people come to their dealership, and later on reduce the price considerably. They should respect people's time and intelligence.

Review: When we purchased our 2013 Ford Edge we wanted 2 things AWD and In dash Navigation

Myself and my husband both were told this Edge had in dash navigation, It has the top of the line My Ford Touch System so we had no reason to doubt them, it was Not till after all contracts were signed and we took delivery that we were told it only had the system that uses a phone. This is not what we were told or wanted when traveling the phones dont always work, and even then we were led to believe all we needed was the SD card I urchased a FORD A4 SD card still no navigation .e took the car to service and had them check it out thinking something was broken, (it would be under warrenty) But then they told us this Car DOES NOT HAVE NAV. Desired Settlement: I want them to add factory in dash navigation

Business

Response:

Initial Business Response

After speaking to the customer and the salesperson involved in the transaction, Future Ford of Sacramento has decided to install in dash navigation at no charge to the customer.

Final Consumer Response

They fixed the problem. Thank you for your time.

Review: I bought a 2014 ford escape on September 27 from salesman [redacted]. When he was explaining all about the car to us he also let us know that the maintenance was included for the first 24,000 miles. We ultimately decided to purchase the car. I took my car to Roseville Ford for its first maintenance 2 weeks ago and they were unable to find the coverage for it. The service person said according to my purchase date the maintenance should have been included and stated he would do the service at no cost but suggested that I call Sac Ford so that they could enter my car into the system. I called and spoke to a manager and let him know my concern and he then sent my to the service manager that stated I did not purchase a maintenance plan and that they never included the maintenance . I explained to him that I would not have purchased a plan because it was included in my purchase price #1 and # 2 nobody offered us a plan to purchase for maintenance or I would have inquired at that time about the information I was given by the salesman.Desired Settlement: Would like them to honor what the salesperson told us when we purchased.

Business

Response:

I apologize for any miss communication. [redacted] is not actually the Salesman but the Finance Manager. I approached him about situation and he explained that you did purchase an Extended Warranty (which is called a Service Contract) ,Gap Insurance and were offered the maintenance but declined. Maintenance is not included in the price of the car but is offered along with other products in Finance. I have asked [redacted] to reach out to you directly and explain, which he said he would do. We will get to the bottom of this and hopefully clear up the confusion.

Review: A written offer was made by sales staff regarding a new Ford Fusion Hybrid. This offer was rescinded shortly thereafter.

On Oct 6, 2013, the sales staff at the aforementioned dealership was contacted regarding a potential sale of a new 2014 Ford Fusion Hybrid S model. We asked if this particular automobile could be purchased for $20,000 out-the-door pricing. The sales associate agreed and provided written documentation in the form of text messages and email agreeing with this amount. This was independently verified by myself and girlfriend over the phone, with the explicit instruction that we would make the drive from Vacaville to Sacramento to make the purchase.

Upon our arrival, this car could not be located in their inventory and our time was wasted by taking us to a second site to check their inventory. Eventually, the sales manager told us this offer was not valid (because the associate that made the offer was "new") and he proceeded to try to sell the car for $25,000 before taxes and fees even after we provided the emails as proof that his sales staff had agreed to the $20,000 amount. At this point I declined business with this group secondary to their dishonesty and poor ethical behavior.Desired Settlement: I request a

1.) Written apology and explanation from the company regarding their unacceptable actions.

2.) $40 gas card to cover the gas it took to drive from Vacaville to Sacramento roundtrip, which I would not have done had I known their level of dishonesty.

Business

Response:

Initial Business Response

[redacted] - This is [redacted] GM at Future Ford of Sacramento. I will start by apologizing just for the fact that you're not completely satisfied with your experience here. That is always our goal. If you could forward to me the offer that brought you down that would be greatly appreciated. My email address is [redacted]@futurefordofsac.com my direct line is [redacted] look forward to hearing from you.

Review: Future Ford sold me a certified pre-owned vehicle knowing that it had been in at least 1 maybe 2 accidents prior to selling it and when I asked they lied and said no it wasn't. A few days after we bought the car I noticed that the rear bumper seemed to have damage, when I spoke to the the sales rep he assured me that it wasn't and the check for it to be certified would have found the damage. The car is now at a shop getting repaired due to someone hitting me and the shop informed me that the vehicle had damage that was deliberately hidden from a previous accident involving the front bumper and that the rear bumper also has signs of damage from being rear ended. They are in violation of Vehicle code 9990-9993 which states they must disclose the accident. Not only did they not disclose the accident there is evidence they went out of there way to hide it.Desired Settlement: I would like a even exchange for another vehicle of the same final contract price as I paid for the car they were not suppose to sell me the time, and all funds that I have paid into the fraudulently sold vehicle be applied to the purchase price of the new vehicle. Or follow state laws which does states, In the event that the dealership fails to act in conformity with these laws, the consumer is entitled to remedies to include rescission of the purchase agreement and payment for actual damages, consequential damages, punitive damages, and costs of litigation.

Business

Response:

Mr. [redacted],

Review: Earlier this year, I received an e-mail advertizement from Future Ford of Sacramento. The email offered $250 of gas for a test a drive. Subsequently, after the test drive the dealer stated that the offer was only $25 per month of gas for next ten months. Next few months, they gave me less then the $25 of gas promised. They said they based the price of gas locally and based it on a per gallon price of the local gas stations for this advertizement. Instead, we received less then $25. When the local gas stations is selling retail gas for $3.17/gal, they only gave us 6 gal of gas. Today, they shorted me again. This time I asked the sales rep. [redacted] to provide the rest of the gas, he said he would do it next time. I did not accept his response, I ended up speaking with [redacted], the sales manager. He refused to provide the rest of the gas. I left a message for the general manager, [redacted]. As of the time of this complaint, I did not hear back from him. Every month, for the past few months I got shorted by $5.00-$7.00 worth of gas and received $18.00 to $21.00 of gas instead the advertized amount of $25.00.Desired Settlement: Refund the difference of the shorted amount, $100.00 in a Visa Card.

Consumer

Response:

Consumer states business has contacted them and the issue has been taken care of.

Business

Response:

Although Future Ford does not agree that customer was shorted any fuel and would have continued to honor the agreement of $25 worth of gas monthly until $250 was achieved. It was decided because customer lived so far away, out of goodwill to send customer a check for the agreed upon balance. I have spoken to customer by phone and sent check, this issue should be resoled.

Review: I am in active duty military and am currently deployed to Afghanistan. While deployed, my wife went car searching for a second family vehicle. We eventually settled on a Ford Escape at Future Ford. While my wife was talking to the finance department ([redacted]), my wife Facetimed me so I could be in on the details. All three of us, at length, discussed the different aspects of the deal, at which time I let [redacted] know we would pay half cash now and finance the rest through another party, USAA. He tried talking me into taking the Ford load they offered but I knew I could get a better rate with my bank, even telling me he was ex-military and understood the difficulties and promising to make this easy for us. He eventually ceased trying to talk me into the Ford loan and we discussed the different paperwork my wife would sign. NONE OF WHAT HE SAID SHE WOULD SIGN HAD ANYTHING TO DO WITH A FORD LOAN. Anyways, 2 weeks go by and he still hasn't filed the loan paperwork with my bank, variously claiming USAA would screw his dealership (which USAA NEVER does) and that there was something wrong with the names on the loan (which didn't make sense). Mind you he claimed he couldn't fax the paperwork in and instead mailed it in. We called our bank every 2 days to ask if they'd received the paperwork, each time saying they hadn't. Well today I called Future Ford and spoke to [redacted] and for the first time, mentioned I needed to call Ford financing, which didn't make sense. So I decided to call USAA for their help and in turn, they called [redacted] and he ended up telling them that my wife had signed a Ford loan and that it had been approved by Ford and we had to deal with Ford financing now. Obviously USAA knew my story and tried helping us but not much could be done since it was "signed." Bottom line: We really have no idea how that Ford loan paperwork got signed, my wife has a PhD and wouldn't miss something like that so obviously he talked her into signing something electronically and she had just heard his call to me, with him telling us to trust him. Could my wife have been even more diligent? Maybe. But we had stated repeatedly we didn't want the crappy Ford loan and he had acknowledged that fact. So in summary, he lied to me for weeks about why the loan paperwork wasn't going through (USAA believes we waited for the Ford commission to come in before mentioned anything to me), misled my wife (a woman at home supporting a family while her husband is in Afghanistan for 6 months), and...I mean I would say a lot more but don't want this posted removed for profanity or vulgar comments so I'll keep those to myself.Desired Settlement: We would like to know how the owner(s) of Future Fordathe owner(s) of Future Ford feel about this transaction and what actions they will take to remedy the situation. If no response from them, I will file a formal complaint with the state of California. Lawsuit is not out of the question.

Business

Response:

I spoke to [redacted] via emial and his wife by phone and email. I appologized for the situation and took care of the floor mat and cargo mats in question. The contract situation has been resolved.

Review: I bought my 2004 ford truck a year ago from future ford. I have a 5 yr. payment plan. The truck was 12.000 dollars. A pick up truck. The seats were torn and the hand rest was torn and raggedy.I went down to future ford around sat. 10, 2015 to see service mgr. [redacted]. He never got back with me about my complaint. This is why I am writing your organization.Desired Settlement: I want a new seat and a new hand rest. I have 4 yrs. left to pay on 2004 ford truck. The truck had issues from the day I bought it. for example, The brakes was below specification and they did not want to repair the brakes . The brakes are a safety issue. Future ford is ignoring my complaint. I want the replacement issues done free.

Business

Response:

[redacted] although I cannot repair and issue free of charge a year later. I would be more than happy to get a quote for the repairs at my cost.

Review: On July 17 2014 I went to future ford of sacramento looking for a car to buy, I walked in to pay 20,000 cash for a car paid off instead I find out that they added a this stuff like Xzilon, theft express systems, western general dealer service, and ford maintenance.... all this things are at my cost not theirs!!! Now I'm stuck paying 16,000 more for a used 2011 dodge durango citadel fully loaded with had came out to 41,408.68 subtract the 25,000 I put down!!! Please someone help help me my car should be paid off already !!!Desired Settlement: My car should be paid in full for a 2011 dodge durango citadel fully loaded !!! Or they give a newer model for that price !!!!

Business

Response:

Customer picked out a more expensive car and then purchased after market products in Finance. Customer came in to discuss and was given the opportunity to cancel her extended warranty and gap insurance at that time but decided against it. The Xzilon product had already been applied so we were unable to cancel that product.

Consumer

Response:

I am rejecting this response because: for 1). The Xzilon was applied after I told them not to !!! 2). The extended warranty I was bullied into purchasing this by the finance department that had stated the my cars manufacture warranty had just expired and I needed to purchase this warranty.... then I figured out that was not true I have 5 yr manufacture warranty !!! 3). This gap insurance that they are talking about was never explained to me and I have no knowledge of that !!!! 4). this car has been in the shop 3 times since I purchased it in july 17 2014 ... now I have to take it in again because of the automatic trunk won't stay open when the button is pressed .... it keeps closing on myself and my children and that dangerous !!!! What I want is for future ford to cancel all of the extra stuff like the extended warranty and others free of charge !!! I just want to pay for the remainder of my balance which is 7,174.92 .... not the amount financed for 16,408.68 !!! If not then I want my 25,000 back and I will buy another car with no issues ... people would call this car a lemon as many times as I have had work done on it since it was purchased !!!!

Business

Response:

Customer came back in shortly after purchasing vehicle to discuss after market items purchased. Customer decided at that time to keep the items purchased. I cannot cancel items already installed, Xzilon and Skylink but will gladly cancel the Service Contract for $3,600, Ford Maintenance for $1,640 and Express Dent Care for $725. Those items when cancelled are supposed to be pro-rated but I will refund the lender the full purchase amount. I just need to be clear, once authorized to do so customer will no longer have an extended warranty, free maintenance or dent insurance.

Consumer

Response:

I am rejecting this response because: 1) the amount you want me to take is 5,965 and I think that is just unfair !!!! it says on my credit that I owe 16,031 2) I have done the math on this numbers and it says I will still have a huge balance of owing 10,066 dollars left on my car , this is not the balance I wanted there is still a extra 3,000 added to my car balance of 7,174 which was the original balance . 3) according to my records I have already paid 1,320 in payments so this should bring my payments to 5,854 that's is and that's all .... take the rest of my credit I had nothing to do with that Xzilon getting put on my car so why should I have to pay for something I didn't want any of this stuff ... cancel everything 4) I want my refund in cash just like I paid 5) I am highly disappointed in Ford on Madison Avenue for trying to make money off people any way they can just to make a quick buck !!!!

Business

Response:

You chose to purchase the items at the time of sale, you then chose to have the items installed. You came back approximately 45 days after to talk about cancelling everything, the items already installed could not be cancelled, the other items you decided to keep but now want to cancel. I have told you that I will not prorate any of the cancellable items but will instead refund you the full amount. Unfortunately, that is all we can do.

Consumer

Response:

I am rejecting this response because: look like I told u .... I didn't come back 45 days later to cancel anything u rude people don't know how to return phone calls or answer them !!! So get off your high horse and cancel that extra stuff like I said already I don't need your extended warranty !!!! Cut my check !!! You people applied the stuff after I told u not to !!! You sold me a suv that has 3 recalls on it ... 2 which were before I purchase the suv !!!! Canel my stuff now !!!!.

Review: In Jan 2014, I decided to sell my vehicle but after I gave the VIN to several potential buyer, all the calls stopped coming. I did not know why until Feb 2014. I went to a dealer to trade my vehicle in and I was informed that my vehicle odometer reading appeared to be rolled back. The dealership stated they cannot trade in my vehicle. I looked at all my service records and pin pointed the last agency who serviced my vehicle during the time in question and it was Future ford. I contacted them and informed them of my situation, I was transferred on numerous occasion and forwarded to the managers voice mail. Three day pass and nobody has contacted me. I called again and finally transferred to a person, the service manager, Mr. [redacted], he confirmed that my vehicle was serviced in 2012 and the odometer was inputted incorrectly by the staff and they had inputted the ticket number instead of the current odometer. He stated he needed a rough estimate of the odometer, luckily I save all my service records and sent him via Email (I have the email saved)of my service records to give a rough estimate. I though this issue was fix as promised by Mr. [redacted] until 2 Aug 14, again I attempted to trade my vehicle in and again I was informed that the odometer reading appeared to be rolled back and the dealership cannot take the vehicle until it is fix. I'm losing money, the vehicle price is deprecating every month and losing potential buyers because of this issue. This is ridiculous that I have to pay the consequences of someone else's mistake or laziness. Please help Thank you,[redacted]Desired Settlement: I went them to fix this ASAP or buy the vehicle from me and have them deal with this headache. Last resort, I'm taking civil actions if needed to recoup the money that I lost.

Business

Response:

I apologize for this mix-up. This definitely was our fault. I thought I had handled this months ago when I first came aboard

with this dealership. I will contact Car Fax again and try and get a resolve to this matter. The customers statements are

correct and he should not be the one having to correct it. I will let you know and forward any info I receive from Carfax

regarding getting this resolved. I apologize for the inconvenience.

Service Manager

Future Ford of Sacramento

4625 Madison Ave.

Sacramento, CA 95841-2589

###-###-#### EXT# [redacted]

Consumer

Response:

On 31 May 12, Future Ford had entered the wrong odometer reading which resulted in a mileage inconsistency report through CarFax. I had no idea this occurred until Jan 14 when I attempted to sell the car. The buyer indicated that my vehicle odometer reading was rolled back and took back his offer until it is resolved. Immediately, I contacted Future Ford services department and I was forwarded to the service supervisor, Mr. [redacted]. Mr. [redacted] stated they inputted the ticket number instead of the odometer reading when it was serviced by them. He requested for me to send him my oil change records to get a ball park reading so he can fix the issue which I did. Again, sometime in August 14, I attempted to sell my vehicle and again the odometer inconsistency was addressed and buyer backed out. I attempted to call Mr. [redacted] on numerous occasions but was forwarded to his voice mail and he never returned my call. I even called and spoke to the company supervisor and he stated he was going to address the issue but again I did not receive a call back giving me an update. I was left with no choice but to complain through BBK on Aug 14, complaint #[redacted] which Mr. [redacted] admitted he thought he had resolved the issue in Feb 14 in response to the complaint and he was going to take care of it. On 13 Jan 15, a potential buyer contacted me and stated he was interested in my car and needed the VIN# in order to obtain a loan. Again, the odometer reading was addressed and the potential buyer backed out of the purchase.

Business

Response:

Hi [redacted]. RE: Assigned ID# [redacted] for [redacted] I apologize for the delay in this matter and truly am not sure why it was not removed before. Belowis the reference ID from Carfax and the supporting oil change receipts that Mr [redacted] provided previouslyare also being faxed to Carfax for verification. He is correct it was a clerical issue on our side which is whatI stated to Carfax and requested the mileage be removed from the repair on 5/31/2012. I did request themto fast track it to try and quickly resolve the matter. I will monitor Carfax daily and once I see the mileageremoved will forward you a copy of that as well. Again I apologize for the situation.Regards,[redacted]Future Ford of Sacramento

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

Attached is a updated Carfax report. They removed the incorrect mileage from theinspection that was reported by us on 5/31/2012 . I circled the area on page 4 in red wherethe issue was previously. Again sorry for the delay and please let me know if there isanything else you need from me.Regards,[redacted]Future Ford of Sacramento

I had a nightmare buying a new F150, back in 2014 with Future Ford Sacramento Ca. They like to lie on pricing the vendors will tell you one price and the financing manager will print something different with a much higher price! specially to Hispanic Community. They did it to me, I was able to go back and confronted them and they kind of fix it.

Review: Additional charges for required emissions part which was under warranty and "unavailable" from ford in January 2013.

1/14/13 my 2007 Ford Fusion SE, which was under warranty, was serviced at Future Ford of Sacramento on Madison Ave. (hereby referred to as FFS) for a check engine light, the work was written up by Service Advisor [redacted]. I paid, by visa/Debt card, $133.25 for a diagnostic and was told I needed a "Ford Emissions Warranty Part" called a pump diverter valve which was unavailable and "on back order from Ford" per service receipt. Other charges for misc. work were also on this receipt.

Without the emissions part, I cannot smog and register my vehicle. Mr. [redacted] stated that I was not the only person with this issue recently and he had never dealt with this situation before and was given no strategies on how to address it.

1/16/2017 Mr. [redacted] called me to say he did some research regarding the missing emission part and how to proceed with smog. He said I could have FFS smog the car, fail it and write a letter to DMV stating the necessary emissions part is unavailable from manufacturer. I called FFS in February and March to follow up, and again was told the part was no available. I was NEVER contacted by FFS when the part became available.

10/18/13 I called FFS, and spoke with Service Advisor [redacted] who told me the part is now available. I asked why I was not contacted, I was told [redacted] doesn't work there anymore. I asked why the work that needed follow up wasnt transferred to another rep. and was told "he may have closed out the tickets, I don't know". I went to FFS to have emissions part replaced and was told I would have to pay an additional $130.00 for another diagnostic due to "the duration of time since the last service". When I refused to sign the $130 estimate I was told no work would be done on my vehicle. I asked to speak to someone regarding the charge and [redacted] came in, he did not state his position or title. Mr. [redacted] stated "FFS is not responsible and I cannot authorize Ford to pay" the additional charge. Mr. [redacted] then said "we will just stop there and I will contact Ford to see who will cover the charge". I asked what the timeline was for this communication to which he replied "24 to 48 hours".

FFS was the direct employer of [redacted], and is there for responsible for his work. When Mr. [redacted] left employment at FFS, FFS neglected to properly follow up on or maintain necessary communication regarding previously diagnosed work that needed to be done and was not due to unavailable Ford specific parts.

The business practice of allowing unfinished and warranty covered work to go unaddressed and charging additional fees to finish work brought in months before is unscrupulous and inexcusable. Ford is neglegent in their standard of customer service, specifically in regard to follow up and necessary communication. Clearly there is need for Ford's corporate office to establish and implement policies and procedures in its businesses to address incomplete work, manner and continuity of communication, care for its customers, and unavailable merchandise.Desired Settlement: I would like the Partial Zero Emissions Diverter Valve and sol. assy to be replaced on my vehicle free of charge. I would like this done ASAP as I need to smog my vehicle to complete the registration process with DMV.

Business

Response:

Initial Business Response

In response to case #XXXXXXXX

the part in question is covered by Ford under Emissions. please let me know when you would

like to come in, it will take about a week to get the part.

Review: Future Ford advertised on several websites a Ford F150 vin# [redacted] for $7,000 on April 2nd, 3rd and 4th. When we went to look at and purchase the truck today, they said that the price was $12,999. As far as I know this is a bait and switch tactic, which is illegal in California.I have print screen captures with all this information if you need it.Desired Settlement: Sell me the truck for the advertised price.

Business

Response:

St# [redacted] // 2005 Ford F150 Regular Cab // Vin# [redacted] The vehicle in question was a vehicle that was offered for sales by Future Ford of Rosevillein the Roseville Auto Mall. The vehicle belongs to them, and was posted on a third party website ([redacted]). We from time to time share inventory with Future Ford of Roseville butwe keep the inventory separate. Future Ford of Sacramento tried to assist the customer inthe purchase of the above listed vehicle, but once the customer brought it to our attentionthat the vehicle was priced on line ([redacted]) for $7000.00 we shared with them that ithad been priced / listed / offered at that price in error. Since it was NOT our vehicle, and wedo not have control over Future Ford of Roseville’s on line marketing / advertising. We wereunable to say how the ERROR occurred. The customer asked us to honor the price of $7000.00, we explained to them again that theprice posted on line from [redacted] was a sizeable mistake and we would not sell them thevehicle for that type of loss. When the customer wanted to know what we were going to do,we instructed them to contact Future Ford of Roseville. We were unable to help them, we hadmade them our offer at the correct price and the customer had declined to accept our offer. I can tell you that it is not uncommon from time to time a third party web site to make a postingmistake of a vehicle, options and or a price. When a mistake happens we try to deal with themright away. We never misled the customer, we never told them we would honor the price or gavethem any bad information. This was NEVER a case of bait and switch, and we are sorry that thecustomer feels they were misled by us. We only tried to correct an unfortunate situation. Thank you,

Consumer

Response:

I am rejecting this response because: Once again they are lying. Here is a screen capture from THEIR website on 04/03/2015. That being said, once again, this shows intentional bait and switch tactics, along with lies to try to cover their [redacted]. Ones like this is what give car dealers a bad name.

Business

Response:

The only thing they showed was the top part of the screen, when you scroll downunder details it clearly tells you the location. This vehicle was in Future Ford ofRoseville’s used vehicle inventory. The customer was taken to Future Ford ofRoseville with our sales rep and looked at the vehicle there. The customer wasnever given a test drive. When the customer told the salesperson about the web adhe informed the customer that there was an error and it was not for sale for the$7,000.00 price. As I said in my earlier e-mail, we at times share inventory, we also share inventoryon line, we always show the location of the vehicle. We advertise that thesevehicles are available, that these vehicles are a combined inventory of The FutureAutomotive Group. As you can see by this screen shot, if I only take the picture ofThe top or bottom of the page I can change or challenge an argument. This was NEVER a case where we told the customer they could buy it for $7,000.00,In fact we went out of our way to tell them they could not buy it for that. We madethem an offer on what we could sell the vehicle for, they declined that offer. Weshared with them they could go back to Future Ford of Roseville and try to see whatwould happen. It makes no sense to buy a vehicle from our sister store and sell it for thousands ofdollars less because of an error in the price. It was never our intention to upset thecustomer. We never lied to the customer, we never tried to cover up a story and Iam not lying to you now. I respectfully disagree with the customer, and his versionof what happened. I am confident that [redacted] remembers being told that he couldnot buy the vehicle for $7,000.00, that the vehicle was at a different dealership andthat he did not test drive the vehicle when he was at that other dealership becauseonce he brought up price we addressed the issue right there and confirmed with aphone call. Once the mistake / error was brought to the attention of Future Ford of Roseville,the steps were taken right away to correct it. Thank you for your time. Sincerely, [redacted]Future Ford of Sacramento

Consumer

Response:

I am rejecting this response because Again the web page clearly shows future ford of Sacramento on Madison ave, Sacramento , again there were two different screen shots on two different days each was at different locations , both of the same truck , if you research the thride party web page on the second day it plainly states that the dealer ship must submit the car or truck in question either way the first screen shot show future ford of sacramento that was taken on the day we went there , as proof it was on their web site not Roseville , and it again was advertised for that price a bait and switch , the head sales person also tried to delete the picture off my girl friends phone with no luck plus we had the original screen shot on the main computer . until they admit they were wrong I wont drop it , as a bait and switch is not right again inclosing all web shots each don't lie as you can see in both screen shots one says future ford of Sacramento on Madison ave,, Sacramento that was the first one and the second one was the one in Roseville same truck same everything same vin number so again pictures don't lie thank you[redacted]

Review: We visited FF of Sac on 4/20/16 to see a fully loaded Ford Explorer advertised online. I did a lot of research so I knew exactly what I wanted. We loved the first Explorer and during the test drive discussed all the features we needed and that the vehicle met them all. I ultimately opted not to purchase it due to the cost of the warranty. The Asst Mngr asked to show us something else, I agreed as long as it is comparable and had everything we wanted. He never asked what we wanted so I assumed our rep had relayed the info based off the conversation during the test drive. He showed us a far less equipped yet more expensive recertified Ford (surprise). While inspecting it with both Ford reps present we made note of several features, one of which I personally said- it has navigation so that's all good. No one corrected me so I was under the impression it came with it and purchased it. The very next day I expressed concern that there was an issue - it had turn by turn but not full navigation. Our rep said "I'm sure it has it" and also suggested I use my phone for GPS. I explained that I specifically wanted this feature and would never purchase without it so my phone GPS was irrelevant. I called MyFord the next day and they confirmed my vehicle did not have Navigation. I immediately called our rep at Ford, very distraught and asked him to let us know of all possible options of getting this corrected. To date, I have called numerous times and even visited Ford and requested a call back on seven separate occasions but never got one beyond the first conversation. On the rare occasions I avoided being dodged and actually spoke to someone I was lied to, told it was not possible to add, then told three different prices to add, told I may be able to exchange but too complicated and told I probably hadn't gotten a call because they've never had this happen. Upon reading Revdex.com complaints I found this exact same issue with a customer less than 1 1/2 yrs ago. I am disappointed and regret giving them my business.Desired Settlement: I would like to have what I was lead to believe I purchased – built in Navigation - installed at the dealership’s expense. At the very least I expected to receive better service from what I always considered to be a reputable name. I am so upset with the run around and dishonesty, I wish I could just get a refund and go somewhere else but I know this is not possible. I hope FF of Sac begins to value their customers and recognize that customer service goes far beyond signing a contract.

Business

Response:

After talking to all the parties on this end, there seems to be a misunderstanding. Please contact me directly, I'm hoping I can find a way to resolve this. Respectfully, [redacted]GM Future Ford of Sacramento[redacted]

Review: Brought car in to fix Check Engine light problem.

I needed to fix the problem with my check engine light. I was told my brakes needed to be done. I picked my car up and drove it for exactly 1 hour and 15 minutes after repairs were made before the check engine light came back on. So after spending $677.00 I was told they needed an additional $407.00 for repairs that were supposedly done 2 days prior. I was told there would be a $130.00 charge for an in depth diagnostic on the engine light. I feel as though I was forced to have front brake work done. I am a disabled person on a limited income and I feel taken advantage of. I had to borrow the money for the repairs that were not done properly to be bilked out of more money I do not have to spend.Desired Settlement: I would like future ford to do exactly what they said they would do which is fix the problem that caused my check engine light to come on.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

The work they did was expensive and unsatisfactory. The shop did not solve the problem the vehicle was originally brought in for. Why did I pay such a high amount for the problem to exist 1 hour and 15 minutes after the vehicle was picked up? I never inspected the brakes either. I brought the car back on a Monday because the check engine light came back on Saturday after the shop closed why would they charge me to inspect after their work failed to solve the problem the vehicle was brought in for. I will bring the vehicle in to check the codes at another shop to inform myself of what the problem is now. This is horrible why are they called mechanics if the work fails less than 24 hours after they claim it is fixed? It makes no sense why did I pay them to continue to have the same problem?

Business

Response:

Tell us why here...I understand your frustration and I apologize. I'm not sure if the wrong person got your initial complaint or how this fell through the cracks. No excuse, I was just reaching out to try and get the situation corrected. If there is anything I can do please let me know and I will try and get it taken care of. Once again my apologies for the initial experience as well as your complaint not being addressed. Respectfully,[redacted]

Review: We purchased a used vehicle from Future Ford of Sacramento. While I know that buying a used vehicle is a risk in itself, I felt confident buying from Future Ford because of their reputation. Unfortunately, their reputation didn't stand for us. Everything was going smoothly until we told the salesman that we weren't sure about the vehicle that they were trying to put us in due to bad reviews on that specific vehicle. Granted, we did look at several different vehicles, and we would always look at the reviews, and check for recalls. Every vehicle that we were allowed to test drive had some type of bad review or recall (They said that we could only choose from certain vehicles due to our credit). When we told the salesman that the last vehicle that we looked at also had bad reviews, he got an attitude and walked off saying; "I don't know what you want me to do. All cars could have something wrong with them. It's just a risk you take." He then sent his [redacted] over to talk to us when we tried to leave (He had our keys). His manager gave us the same spill. Unfortunately, we did get talked into buying the vehicle, and the day after we took delivery of the vehicle, we had to take it back because it had a severe vibration in the tires when you reached 70+ mph (we weren't allowed to take it on the freeway during the test drive). Not even TWO WEEKS into having the vehicle, the brakes started squealing and grinding (No, they were not doing this when we test drove the car), and we found out that the heat on the passenger side didn't work. We went in to the dealership after several attempts at contacting them on the phone. After waiting for about 20 minutes, the general [redacted] came out. After we explained the situation, he proceeded to tell us that we shouldn't have bought a cheap car ($15k USED Chrystler), and that there was nothing he could do about our issues. I also believe that they inflated my income in order to get the loan approved because I only make $879 a month from SSI.Desired Settlement: In all actuality, I want to cancel the contract and give me my car back, but I know that's not going to happen. I would like my vehicle fully inspected by an outside source at Future Ford's expense, and I would like to have that outside source do the repairs at Ford's expense.

Business

Response:

[redacted]

I've tried looking up your deal to not avail, is it under somebody else's name other than your own? I would certainly like to try and help you out. If you contact me directly I will get the vehicle in my shop and see what I can do to fix it to your satisfaction. My contact information is listed below.

Respectfully,