Future Nissan of Folsom

The vehicle in question was purchased on 12/26/--- the customer purchased a used [redacted] Dart with at the time 29,milesShe was offered an extended service contract on the vehicle for $2,500.00, which she purchasedThe extended service contract outlines what is covered and what is not...for her to say that these service contracts never pay for anything is not trueWe do service contract work in our shop everyday and the companies pay like clock work, as long as it is a covered componentIn reading her complaint it seems she is blaming us for a problem she had with another dealership on a different purchaseI don't believe we were ever given the opportunity to inspect her claim on her wheel bearing / hub assemblerI would be happy to look at her vehicle to see about the damage and the ability to have the service contract company repair itPlease keep in mind that their are deductibles on most repairsNot being familiar with her vehicle it would seem to me that replacing the wheel bearing hub assembler for $is not reflective of the actual cost of repairs with parts and laborIt would seem the repair cost were not the actual repairs that are needed or reflected [redacted] can always cancel her extended service contract and be entitled to a pro rated refund as outlined by the Department of Insurance for the state of California, if she chose to take that path of action the pro rated refund portion would be applied to the balance of her loanEither way I would welcome the opportunity to assist -- [redacted]

Good afternoon sir I accidentally rejected the outcome of this actionI'm satisfied enough I'm sorry for the inconvenience the dealer called me and we figured something out

I wrote you guys last week to tell you about my tires not being reimbursed for the full price of my tires, my complaint # is [redacted] The same left front tire that I initially had problems with went flat after days of purchaseI went back to the tire shop and they told me that my rim is cracked and that is what is digging into the tireI called the Sales Manager (***) and informed him of this problem and he told me that there is nothing that he could do for me because he is already reimbursing me for bad tires (all of my tires are bad)I told him that I am trying to go through him to get this problem resolved and didn't want to purchase new rims and have them reimburse meHe told me that there is nothing more that he can do for me and that I probably hit a potholeWhen the tires were the problem, he said I shouldn't have gone to a third party and should have let them fix it for cheaperWell now I am trying to do thatMy vehicle is a Certified Pre-Owned vehicle and the paper says there is a warning for the tire pressures being lowSo Nissan just never fixed it and sold me a car with bad tires and broken rimsMy car has a donut on it and I have had no car for almost a week nowNissan consumer affairs called me yesterday and said that I have to go through you guys since I already filed a complaint with you over the tiresI don't know what else to do, can you please help me?For all of my rims to be fixed because all of the tires were shredded and now I'm thinking it is because of the rimsI might have to buy new rims in the meantime and I would like a reimbursement in that case because I can't live without having a car that I am paying forI wanted to get the car fixed by Nissan so I wouldn't have to do this on my own and then ask for the reimbursement

I am rejecting this response because: What this man is stating is a lie! when I called and talked to the manager he told me there was nothing they could do and they would NOT help me, that is the only reason why I went to ***Then the internet director tried to call the next day, he left a message talking about the negative [redacted] review which I still have his messagesNever once did he or anyone from future Nissan offer to helpyou don't sell a hunk of junk for 11950$ plus 200$ for a GPS they required me to pay for Also if anyone goes and checks out all future Nissan of folsoms [redacted] reveiew you will see a lot of similar storys to mineThis place is a sorry excuse for a dealershipAs I stated in this I already know whats wrong with the car, the rear end is bad and has to be re-placed which is $for the part and $for laborIts obvious that this is a joke to future Nissan, but putting my children at risk is not a joke to me

To whom it may concern: Mr [redacted] came into the dealership and purchased a used vehicle on Friday April 7th, 2017.During the course of the negotiation for the vehicle we came to terms of a selling price of$22,plus feesThey vehicle that he ended up buying had a wholesale value of $25,699.00and a retail value of $27,that included a low mileage add of $2,per Kelley Blue BookMr [redacted] brought to our attention after the fact that at highway speeds MPH plus he gets a tirevibration that we told him we would be happy to have Les Schwab tire center take care of since wehad them balance the tires as part of our safety check (at MPH / the speed limit that we had testedwe did not notice a vibration at all.) The contract that was signed that evening is the same contract that we sent to the bank for funding, whatMr [redacted] is experiencing is a little buyer’s remorseHe negotiated a great deal, he needs to enjoy thetruck that he purchasedSincerely, [redacted] Future Nissan of Folsom [redacted]

Please have customer explain what part of my previous message was not true

I am rejecting this response because what page is where it says it only covers up to month? This is what I see on page of my warranty: HOW LONG IS THE WARRANTY AND WHAT WILL NISSAN DO Nissan will replace your battery without charge if it becomes unserviceable within the fi rst months of serviceIf the battery becomes unserviceable after months of use, Nissan will provide a replacement battery at a reduced price, charging only for the portion of the life of the battery actually usedThis is called a "pro-rata adjustment"Nissan will pay for all labor charges in replacing the battery if it was originally installed by an authorized Nissan dealerThis warranty and the "pro-rata adjustment" end months after the date of the

I said, if you want to check you can, but has to be weekendAnd I only want you to refund my money that I refuse to buy the Extended Warranty that you didn't want to honorI wasn't asking for anything, I was not asking you to pay my bills that I already paid when you refused to payI was not asking for any money except what you owe meIf not I just had to go court and file a complaint, and I will take my chance to courtWho you think they gonna believe its my words against your sales person who lied for living to make extra money or a person whose making a honest livingWhen a person verbally tells you this and that and deliverately mark something else, that is a scam no matter what court will gYeah I will see you in court

On the day we sold the [redacted] family the Certified Nissan Armada, before the purchased was finalized they took the vehicle to lunch to get away from the dealership and get a bite to eatWhen they returned we continued to negotiate the purchase and termsWhen Mr [redacted] for home after he purchased the vehicle he contacted the dealership and wanted to have some items looked at and repairedHe spoke to Kyle one of our sales managersIt was explained to Mr [redacted] that on a used vehicle purchase, he did not have the luxury of negotiating the price down and them after he got the vehicle home, try to get the dealership to repair cosmetic imperfectionsIn an attempt to offer Mr [redacted] some customer goodwill the dealership did look at the vehicle and made some repairs and correctionsThe vehicle was sold “wiindustry standards” and we informed Mr [redacted] that we had tried to accommodate him the best we could, but we were not going to address the balance of his fix it listBuying a Certified used vehicle gives him 100,miles worth of protection from the original in service date, it does not mean he is buying a new vehicleIt was also shared with Mr [redacted] that if at the time we were negotiating the terms of sale these items would have been brought to our attention we would not of sold him the vehicle at the price we finally had agreed toAs for their claim that we removed items from their vehicle when it was in for service work is absurdWe don’t remove parts from a customer’s car, and as thorough as Mr [redacted] went through the vehicle once he got it home, I am sure if the rear air conditioning was not working he would of noticed it at that timeMr [redacted] has a warranty that will cover the repairs if in fact his units needs to be addressedThe remedies that Mr [redacted] has proposed are not acceptable --- this is Mr***’s vehicle --- its called pride of ownership at this pointWe have completed all the work that we have agreed to doI am under the opinion that Mr [redacted] now wants to mount a smear campaign against our dealership and our staffI am here days a week, to hours per day for him to say he has tried to call many times and no one returned his call is not trueWe have explained to Mr [redacted] that we have completed all FREE work on his vehicleSincerely [redacted]