Future Ranking

May 18, To Whom It May Concern: We are writing this letter in response to [redacted] ’s complaint— [redacted] There were a few critical problems at [redacted] ’s end, and she should have realized them before complaining First, she did not even want to sell bathroom decor, but she wanted to go into nursing scrubs and supplies She did not make up her mind to stay with the bathroom decor until the middle of January Second, she did not have the site set up with enough products to fully complete the SEO until the beginning of March The client still has only products in the category Vessels Page, products in the Bathroom Vanities Page, products in the Medicine Cabinets Page, Products in the Bathroom Decor Page, and products in the Bathroom Accessories Page Third, we did SEO and Content for Home Page, Bathroom Decor Page and Medicine Cabinet Page which at the time those categories had the most products in them Future Ranking has lived up to the agreement with [redacted] For one thing, we are confident and proud to say that we have the best customer services comparing with other companies in the same industry Our clients can contact us easily to get help For Ms [redacted] ’s case, we spoke on multiple occasions throughout the time she was with us For another thing, our technician spent hours on phone calls with Ms [redacted] doing website evaluations, explaining Google algorithms, and providing tactics on how she could create her products according to the Google algorithms, drop shippers, product pricing, etcFor the other thing, Future Ranking has run submission reports for the program and a Keyword Ranking Report which is due this month Please be advised that a Keyword Ranking Report is generally generated every days Generally speaking, Ms [redacted] is not qualified to receive any refund from Future Ranking for what she has paid Additionally, this client is still obligated to make three (3) more monthly payments of $(= $x 3) to fulfill the contract Please refer to the agreement If you need further information and have any questions, please contact us Thank you.Sincerely, Phoebe D**Accounting ManagerFutureRanking.comPhone: 425-296-0291Email: [email protected] Enclosure

Please close the case and mark it as "answered." Thanks, Phoebe D**Accounting/Finance Manager Futureranking.com Phone: (425) 296-Email: [email protected]

Complaint: [redacted] I am rejecting this response because: I signed that agreement in April at the time of payment and nothing had been doneI had cancelled my monthly fee.I was not happy with what you had considered.I have been patient and trying to reslove this for years I no longer was wanting the services.Future Rankings took me for $1,You intentional misrepresent yourselves and dafrauded me,and undoubtedly many other consumers,out of money and time.It is not right to try to make someone feel that they are obligated to take something that they are not happy withI feel that you owe me if not a full refund then we can negotiate a proper agreement.Sincerely, [redacted]

July 5, To Whom It May Concern: We are writing this letter in response to [redacted] complaint— [redacted] We, Future Ranking, delivered the services as promised Ms [redacted] acknowledged and signed off a list of services we had provided Therefore, it is not true to say that her website was nothing For more information, we are enclosing a form called “ [redacted] SEO Fulfillment Form.” More importantly, Future Ranking did not violate rules We wanted everything to be clear to our clients That’s why we spelled everything in the service agreement between the client and Future Ranking The service agreement was considered a way to protect our customer as well Hence, Ms [redacted] should have been happy with such a protection instead of complaining For the above reasons, Ms [redacted] is definitely disqualified for any refunds from Future Ranking This client cannot ask for her money back for the services Future Ranking has provided as promised If you need further information or have any questions, please contact us Thank you Sincerely, Phoebe D [redacted] Accounting/Finance Manager FutureRanking.com Phone: 425-296- Email: [email protected]

June 23, To Whom It May Concern: We are writing this letter with an additional response to our previous one regarding [redacted] ’s complaint— [redacted] We totally disagree with Ms [redacted] ’s statement regarding our communication with her There was more than one person in our company contacted Ms [redacted] On May 4, 2016, our technician—John C [redacted] —communicated with her, and she responded back to him Furthermore, on May 5, 2016, Rich tried to speak with her However, she did not answer the phone, so Rich left her a voice mail Future Ranking tried to resolve any issues with Ms [redacted] , but it was impossible to do it due to her lack of co-operation and response More importantly, at the end of May 2016, Ms [redacted] filed a chargeback and took the money back Please be advised that this was a fraudulent attempt against our company by doing a dispute that clearly states in the agreement not to For information, please refer to the service agreement enclosed We urge Ms [redacted] to take actions to bring back Future Ranking’s reputation to avoid any legal proceedings If you need further information and have any questions, please contact us Thank you Sincerely, Phoebe D**Accounting ManagerFutureRanking.comPhone: 425-296-0291Email: [email protected] Enclosure

Complaint: [redacted] I am rejecting this response because: Although the company may have "excellent" customer service, I left TWO messages and received NO response. I even said in the second message that if I did not hear from them from COB Monday, I would report them to the BBB. No response. And I do not authorize any other payment from this company. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They had no trouble taking my money before I had an up and running websiteThey knew my website was months away but promised help and supportDanielle and John were very reachable for the first month The only people I talked to at your company were Danielle and JohnI would like to see the hours of technical support that I did not receiveAlso John was the person that suggested I sell a different product and I did look into it but decided to keep bath decorThat was his idea not mineFurther John gave me three drop shippers, two that I already was signed up withThey were totally unavailable after the first week of December when I was picking products and had questionsI understand that Danielle may have been ill but she could have had John call me or whoever was filling in for herThey have not called or emailed me once since the first week of December Attached you can see what the back of my site looked like on the day I sent out my letter to youThere are no keywords, descriptions nothing to indicate I even sold bath products.Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** To Whom It May Concern: This letter is in response to Future Rankings ** in reference to my claim.First of all, I’m wondering why I’m given only seven days to respond and they were given over eight weeks and their reply was accepted?Secondly, I’m a little high on the funds I’ve given them. In rechecking my credit card statements, I find that my total is $57,187.58. This is not including two years of credit card interest that has accumulated while I’ve been waiting for my first sale.Maybe they didn’t promise sales, but they sure hinted at them.In reference to a drop shipper, I acquired two of them, per their suggestions. I tried getting the prices set so I could make a profit. I finally had to get totally upset, in order for them to change the prices I wanted on the items. One of the items sold, but out of stock, was sold at my cost. Then I still had to pay the free freight and costs for the money handling. At the time, John had kept me in the dark about changing prices. I think it was November of that he showed me how to change prices. Not bad, the sites had only been up for almost two years.I never said that it was their fault that the items purchased were out of stock. I said it was sure convenient that the items were out of stock. As if to say, they knew ahead of time, that they were out of stock and one of them made the purchases, knowing they would get their money back.Also, per page five of the V.I.Pagreement that I signed and paid $7,for states the following, “Upon payment in full, Developer grants full ownership in Work Product to customer.” To me this means I own the web sites, since I’ve surely paid for them many times over. Then why is it that I cannot get into either of my web sites to make any changes? To me this means, they have stolen them from me.Lastly, if they are not a scammer, why did they stop their weekly phone calls right after they got my letter demanding a full refund of $19,for the web site and the social media program they charged me for, that I had already paid for a year before? My understanding of a scammer is one who gets money for nothing given in return, whether promised or not. I’d say selling an item multiple times is a scam.Also, if they’re not a scammer, why are there complaints dating back to on Scambook.com and way back to on Ripoffreport.com? It’s too bad these sites aren’t more in the mainstream. To me both fraud, scams and theft are criminal offenses, punishable by prison time. What I’d like to know why aren’t they in prison. Must be Obama’s easy justiceJust give them a slap on the hand and send them on their way.I’m just getting sick and tired of all their lies and **.Thank You, *** ***

Today a refund of $was posted on my American Express accountThe matter is now closed
Thank you for your assistance
*** ***

Complaint: ***I am rejecting this response because:
To whom It May Concern:
This letter is in response to the*** from Future Ranking
I’ve known and dealt with people like you in the past. You wouldn’t know the truth if it bit you in the ***!
Yes, you are right on one thing, I didn’t pay you $63,000.00. I forgot to add your monthly fee and the interest all this has cost me, of $16, 352.44. That brings it up to $79,352.44. If you wish I can send you copies of my credit card statements. In the past, I was a bookkeeper for many years. I know well how to keep track of expenses
You mention not being promised sales, etc. I beg to differ. Both John and Phillip said I should get some great business.
Likewise, regarding the control over products. John added all of them to both sites. He also priced them for quite a while. Many of the items he priced were priced below my cost. Then I would have had to pay for the FREE SHIPPING and payment for funds transfer. I would have been paying the customer to take it from me. It took two emails and my getting very pissed-off for him to correct it
I don’t know where the customers came from, other than your vivid imagination. I only had customers (that was early in my ownership of the sites. Each item was out of stock and I had to refund their money
Yes, I was happy with John’s work in the beginning, but as I told him, I needed ROI, not hundreds of nice looking products. I have plenty of emails demanding a refund on products I’d paid for in one of their programs and was charged for again. The total on that was $23,plus. Then they quit their weekly calls
That is when I stepped back and took a deep breath. Then I started going through my recordings of all our phone calls and the notes I took on them. Then I realized how much *** I’d been fed in your fraudulent scam. Also, a number of things I paid for were never delivered
Just an FYI, a definition for you. Defraud, to obtain money or property by fraud, to swindle, a con game
It sure would be nice if you knew how to tell the truth. Then your reply wouldn’t be so laughable
Sincerely, *** Sincerely,*** ***

January 11, 2017
 
 
 
 
To Whom It May Concern:
 
This letter is to respond to [redacted]’s complaint—[redacted].
 
First of all, the amount of about $63,000.00 Mr. [redacted] wrote down is not true; he didn’t pay Future Ranking that much at all. ...


 
Secondly, we never promised Mr. [redacted] anything regarding sales because we did not have any control on his products such as prices or quality.  However, this client did receive nine (9) orders through one of the websites we helped. 
 
More importantly, Mr. [redacted] was very satisfied with our services.  On August 25, 2015, he emailed our technician—John C[redacted] to express his satisfaction with the services.  We are going to provide you a copy of Mr. [redacted]’s statements.
 
For the above reasons, the work we performed, and expenses to do the work for him, Mr. [redacted] is not eligible for any refunds from Future Ranking.
 
If you have any questions, please contact us.  Thank you.
 
Sincerely,
 
 
 
Phoebe D**
Accounting/Finance Manager
Futureranking.com
Phone: [redacted]
Email: [redacted]@futureranking.com

Complaint: [redacted]I am rejecting this response because: Although the company may have "excellent" customer service, I left TWO messages and received NO response.  I even said in the second message that if I did not hear from them from COB Monday, I would report them to the Revdex.com.  No response.  And I do not authorize any other payment from this company.   Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: They had no trouble taking my money before I had an up and running website. They knew my website was months away but promised help and support. Danielle and John were very reachable for the first month.  The only people I talked to at your company were Danielle and John. I would like to see the hours of technical support that I did not receive. Also John was the person that suggested I sell a different product and I did look into it but decided to keep bath decor. That was his idea not mine. Further John gave me three drop shippers, two that I already was signed up with. They were totally unavailable after the first week of December when I was picking products and had questions. I understand that Danielle may have been ill but she could have had John call me or whoever was filling in for her. They have not called or emailed me once since the first week of December 2015. Attached you can see what the back of my site looked like on the day I sent out my letter to you. There are no keywords, descriptions nothing to indicate I even sold bath products.Sincerely,[redacted]

May 18, 2016
To Whom It May Concern:
We are writing this letter in response to [redacted]’s complaint—[redacted].
 
There were a few critical problems at [redacted]’s end, and she should have realized them before complaining.  First, she did not even want to sell bathroom...

decor, but she wanted to go into nursing scrubs and supplies.  She did not make up her mind to stay with the bathroom decor until the middle of January 2016.  Second, she did not have the site set up with enough products to fully complete the SEO until the beginning of March 2016.  The client still has only 4 products in the category Vessels Page, 2 products in the Bathroom Vanities Page, 3 products in the Medicine Cabinets Page, 6 Products in the Bathroom Decor Page, and 2 products in the Bathroom Accessories Page.  Third, we did SEO and Content for Home Page, Bathroom Decor Page and Medicine Cabinet Page which at the time those 2 categories had the most products in them.
Future Ranking has lived up to the agreement with [redacted].  For one thing, we are confident and proud to say that we have the best customer services comparing with other companies in the same industry.  Our clients can contact us easily to get help.  For Ms. [redacted]’s case, we spoke on multiple occasions throughout the time she was with us.  For another thing, our technician spent hours on phone calls with Ms. [redacted] doing website evaluations, explaining Google algorithms, and providing tactics on how she could create her products according to the Google algorithms, drop shippers, product pricing, etc. For the other thing, Future Ranking has run submission reports for the program and a Keyword Ranking Report which is due this month.  Please be advised that a Keyword Ranking Report is generally generated every 60 days.
Generally speaking, Ms. [redacted] is not qualified to receive any refund from Future Ranking for what she has paid.  Additionally, this client is still obligated to make three (3) more monthly payments of $299.97 (= $99.99 x 3) to fulfill the contract.  Please refer to the agreement.
If you need further information and have any questions, please contact us.  Thank you.Sincerely,
 
 
 
Phoebe D**Accounting ManagerFutureRanking.comPhone: 425-296-0291Email: [email protected]
Enclosure

June 23, 2016
 
 
 
To Whom It May Concern:
We are writing this letter with an additional response to our previous one regarding [redacted]’s complaint— [redacted].
 
We totally disagree with Ms. [redacted]’s statement regarding our communication with her.  There was more than one person in our company contacted Ms. [redacted].  On May 4, 2016, our technician—John C[redacted]—communicated with her, and she responded back to him.  Furthermore, on May 5, 2016, Rich tried to speak with her.  However, she did not answer the phone, so Rich left her a voice mail.  Future Ranking tried to resolve any issues with Ms. [redacted], but it was impossible to do it due to her lack of co-operation and response. 
 
More importantly, at the end of May 2016, Ms. [redacted] filed a chargeback and took the money back.  Please be advised that this was a fraudulent attempt against our company by doing a dispute that clearly states in the agreement not to.  For information, please refer to the service agreement enclosed.
 
We urge Ms. [redacted] to take actions to bring back Future Ranking’s reputation to avoid any legal proceedings.
 
If you need further information and have any questions, please contact us.  Thank you.
 
Sincerely,
 
 
 
Phoebe D**Accounting ManagerFutureRanking.comPhone: 425-296-0291Email: [email protected]
 
 
Enclosure

Please close the case and mark it as "answered."  Thanks, Phoebe D**Accounting/Finance Manager Futureranking.com Phone: (425) 296-0291 Email: [email protected]

July 5, 2016
 
 
 
To Whom It May Concern:
 
We are writing this letter in response to [redacted] complaint— [redacted].
 
We, Future Ranking, delivered the services as promised.  Ms. [redacted] acknowledged and signed off a list of services we had...

provided.  Therefore, it is not true to say that her website was nothing.  For more information, we are enclosing a form called “[redacted] SEO Fulfillment Form.”
 
More importantly, Future Ranking did not violate rules.  We wanted everything to be clear to our clients.  That’s why we spelled everything in the service agreement between the client and Future Ranking.  The service agreement was considered a way to protect our customer as well.  Hence, Ms. [redacted] should have been happy with such a protection instead of complaining.
 
For the above reasons, Ms. [redacted] is definitely disqualified for any refunds from Future Ranking.  This client cannot ask for her money back for the services Future Ranking has provided as promised.
 
If you need further information or have any questions, please contact us.  Thank you.
 
Sincerely,
 
 
 
Phoebe D**
Accounting/Finance Manager
FutureRanking.com
Phone: 425-296-0291
Email: [email protected]

June 23, 2016
 
 
 
To Whom It May Concern:
 
We are writing this letter with an additional response to our previous one regarding [redacted]’s complaint—[redacted].
 
Future Ranking went beyond to help Ms. [redacted].  We had emails proving that we had communicated with her in January.  We also sent the client Submission Reports in March and April. 
 
Our technician—John C[redacted] tried to be helpful to the client, yet she complained instead of appreciating him.  The technical support generally comes with support on the SEO program purchased. Conversely, our technician tried to go a bit further with industry knowledge and Google Algorithm knowledge to help the client be able to succeed with her business on her own without having to spend $50,000.00-$500,000.00.  We did not have any obligations per our agreement to share these with the client: Google Panda, Google Penguin, Google Hummingbird, Googles Core Algo Update, and other algorithm knowledge.  However, John C[redacted] shared and explained them to the client.  He just wanted to help the client understand that having website with duplicated products and information will be disregarded by Google and other search engines.
 
Our SEO Tech Support includes Submission Reports, Keyword Ranking Reports, and Website Analysis.  Our technician had given Ms. [redacted] his direct phone number to call at any time.  However, he had never received any calls from Ms. [redacted], yet he received only a couple of emails between February and March.
We urge Ms. [redacted] to take actions to bring back Future Ranking’s reputation to avoid any legal proceedings.
 
If you need further information and have any questions, please contact us.  Thank you.
 
Sincerely,
 
 
 
Phoebe D**Accounting ManagerFutureRanking.comPhone: 425-296-0291Email: [email protected]

Complaint: [redacted]I am rejecting this response because:
I signed that agreement in April 2014 at the time of payment and nothing had been done. I had cancelled my monthly fee.I was not happy with what you had considered.I have been  patient and trying to reslove this for 2 years
I no longer was wanting the services.Future Rankings took me for $1,612.50 You intentional misrepresent yourselves and dafrauded me,and undoubtedly many other consumers,out of money and time.It is not right to try to make someone feel that they are obligated to take something that they are not happy with. I feel that you owe me if not a full refund then we can  negotiate a proper agreement.Sincerely,
[redacted]