Future Sealcoating Company Reviews (%countItem)
Future Sealcoating Company Rating
Address: 18 Kiwanis Rd, West Warwick, Rhode Island, United States, 02893-5522
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Awesome experience with Future Sealcoating! My large driveway really needed some TLC after neglecting it for a few years. Driving around I saw several of their lawn signs and decided to give them a try and I am very glad I did. The owner Tom was quick to come out and access my situation. Amanda was extremely friendly and courteous with providing the quote and scheduling. Tom II and his crew arrived on time the day of our service and did a fantastic job bringing our driveway back to speed. There was no sealant on our house or new staircase which really showed us the care they take in their work. I would highly recommend Future Sealcoating.
So I called to have Future Sealcoating but hot tar filler in the cracks and seal coat the the entire driveway (Quoted one coat maybe more discretion of employee Sept 30, 2016) .
This past summer of 2017 my son had to change a tire on vehicle that was parked on the driveway (temp 90- 97 degrees). it was around supper time midweek, when the jack sunk into the driveway and the car keep sliding sideways even with the rear wheels chocked (heavy duty rubber to keep car from sliding in reverse). the car sunk into the driveway that he could not remove the jacks!
I sent pictures of the various indents in the middle of the driveway and the owner refused to return to add hot tar to those area or the pitted craters that the employee missed putting hot tar patch.
I would not refer this company to anyone in the future --- owner denies watered down the seal coating materials and refuses to repair it. the owner prefers to state that I need to have my entire driveway ripped out in order to repair the various indents that tire changing equipment which sunk more than an INCH in various areas ( the car kept sliding off to the sides as my son was trying to raise the car in order to change the tire and then was having difficulty removing the jacks ---vehicle kept sinking).
it is obvious that when the weather is 90 degrees or more the seal coating actual gets so soft, like butter, that the vehicle sunk into the driveway. Once cured, sealcoating should be solid no matter what the temperature might be the following year!
nowhere in the quote does it state that the owner needs to take extra precautions after almost one year of sealing coating cure time !!! No heavy equipment allowed on the driveway at no time in the future!!!!
Had I know this was a pre-existing issue with seal coating, I would not have allowed any tire changes on my driveway.
I spent money to get my driveway seal coated, why would I allow someone to damage it ????
All I requested is that he bring over the hot tar to recoat the deep impressions and he refused.
this company philosophy (VA in recovery -- aims to provide the best work possible) missed the mark totally. Poor customer service ---- refused to stand behind their "special" product mixture.
so I emailed several times & left several voice messages plus texted pictures of the damages on the driveway ---- with no luck in resolution
Dear Revdex.com,Attached is our response to complaint #*** filed on 11/2/2017 by ***.I've also attached 4 pictures of the problems she's complaining of she herself sent me. If you need the emails from her that these pictures were attached to please let me know and I'll be happy to fwd them to you.In addition to the response and pictures, I'm also attaching the invoice we gave her detailing the scope of work and her credit card receipt of payment.If you require anything further please let me know.Thank you and have a nice day.Regards,***President & Chief OperatorFuture Sealcoating Co. Inc.
FUTURE SEALCOATING COMPANY'S COMPLAINT RESPONSE: Complaint #***
I'd like to start by saying that my company has been incorporated since 1987. I started my company with nothing and a dream, and by the grace of God, grew it into what it is today. My work and my name are well known throughout Rhode Island by both my customers and my competition. My company's reputation is synonymous with high quality products, professional workmanship, and friendly, courteous customer service. My company completes roughly 1,000 projects every year, both residential and commercial. In the past 30 years of this business I've been contacted by the Revdex.com one time and it was a misunderstanding that the Revdex.com cleared quickly and in my favor.
Our company preformed work on the complainants driveway last year on November 1st 2016. The scope of work was to clean the driveway of any dirt, sand, and vegetation in cracks (this is a dry-cleaning, with power blowers and wire brooms, not power washing) prior to material application; then we filled all the open cracks, as well as the perimeter separations, all with commercial grade hot-pour rubberized crack sealant; then we applied our commercial grade liquid coal-tar emulsion sealer over the entire surface of the driveway, by hand with a brush. The customer was pleased with the work last year when we performed it. She took an entire month to pay us once the job was completed (even though she agreed to our policy of "payment upon completed work") so logically if there was a fault to find or a proposed operation not completed she would have brought it up when she finally payed her bill in December. We did everything we proposed to do and were (eventually) paid to do.
She contacted our company this past July complaining, quite incoherently (kind of like she did in this complaint to you), about some damage done by her son with a car jack when he was changing a tire on the driveway. She claimed the jack sunk into the asphalt and caused damage because of the material we applied the year prior. She goes into detail in this complaint here on what her son did with the jack, and that it was late in the day when temperatures reached above 90 degrees, yet nowhere does she state (here or in her emails to us) that he used a flat piece of wood under the jack to properly disperse the weight of the vehicle on the driveway. That is common sense, especially with her older driveway that wasn't in the best condition to begin with. Had her son done that none of these damages would have occurred. Our liquid emulsion sealer is a liquid - a paint-like coating that is meant to help protect the driveway against oil spills and the elements, in addition to making it look good with a slate black color. It does not bullet proof the driveway. It does not soften or harden the asphalt. Regardless if asphalt is sealcoated or not, you do NOT under any circumstance change a tire on it, especially in 90+ degree temperatures, without properly dispersing the weight. This would have happened no matter what. As I had personally told her, if she is going to be upset with or demand compensation from anyone, it should be her son.
This woman admits to her son damaging her driveway, and yet seeks to hold a company that applied a paint-like coating, a year prior, responsible to repair the damage caused by her sons' actions and the poor structural integrity of her driveway. Sealcoating has NO ABILITY WHATSOEVER to change the structural integrity of asphalt or to cause any of the damages that she has described. A comparable analogy would be this: Someone hires a company to paint their vehicle. Their son, one year later, side swipes a mail box and dents the vehicle, person then blames the company that painted the vehicle, and seeks to make them pay for the damages caused by their son. This customer has absolutely zero understanding of what sealcoating is, what it does, and what it can and cannot do. Yet, when we tried to explain it to her, she became extremely unreasonable and threatened to contact the Revdex.com. So here we are.
Her own complaint here actually doesn't even make sense. In one sentence she is stating that we didn't apply materials, then in the next sentence she is stating the materials we applied caused her driveway to become damaged... These damages were not there last year (2016) when my crew performed the work on her driveway. The fact she would accuse us of not repairing a problem that didn't even exist at the time of service is just... I don't have words.
And as to her left-field allegation that I "water down my sealer" this is the first time I'm hearing her accuse me of this. I do not nor would I ever water down my products. If that was my standards of workmanship I guarantee I wouldn't be in business for 30 years, accumulating thousands of happy AND repeat customers. The same exact materials we used on her driveway were also used on the 6 other driveways we crack filled and sealcoated that very day, as well as the 25 other commercial and residential projects we completed during that week. Not a single person had the problem she is accusing us of.
If this bothered her so much, I find it funny that it took her almost 4 months to file this complaint when she threatened to do it back in early August. I had explained then what I'm explaining now and she just doesn't want to hear it. What happened to her driveway is an unfortunate accident admittedly caused by her son. If my men or materials caused a problem I would fix it no questions asked. In this case it is physically and chemically impossible for any materials available to me to cause digs, dents, or softening of asphalt . The problem is her asphalt and what her son did on it. She should be contacting a paver (which I am not) to repair it (which I advised her to do), not accusing a sealcoater (who was there the year before) for causing it.
I know the Revdex.com is fair and reasonable. I trust they and those reading this possess enough common sense to make an informed conclusion.
Regards,Tom StanleyPresident & Chief OperatorFuture Sealcoating Co. Inc.