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Future Stars Camps

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Review: My daughter attended Future Stars Day Camp this summer for one week, while we paid in advance for two. On two separate occasions, I was told by a third party that she was upset, crying, and talking with a counselor for a period of time. I was also informed that her camp group was "punished" for the actions of a few people and missed an activity. She attended the first week of camp, but then was too upset to begin the second week.

Additionally, I never received any assessment from my daughter's swimming instructor as was promised in the camp's literature. My daughter told me she was jumping into the deep end, when she isn't allowed to without an adult present.

I was never contacted by anyone from the camp regarding my daughter's emotional state, and when I called to speak to the main director, he wasn't able to give any information on the swimming, why my daughter was upset, or what she discussed with her counselor. He said that he checked with the campus director and that it wasn't uncommon for them to have the entire group of kids miss part of an activity if the entire group was not behaving. I told him that I wanted an explanation/information and a refund for the tuition, which was $610.00.

He told me to compose an email and send it to him and the camp's owner, which I promptly did. After I didn't hear back from him after a few days to confirm receipt of my email, I sent another email to ask if he received mine. He said they both received the email, but he wrote nothing else. I sent another another email asking again for him to address my concerns, but he has not responded at all.Desired Settlement: I would like the camp owner to address my concerns about the camp's practices, which I outlined in my initial email, and to reimbursed for the entire tuition.

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Address: 340 Constance Drive, Warminster, Pennsylvania, United States, 18974

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