Future Van Lines

[redacted] June 18, [redacted] Revdex.com K Street NW, 10th Floor Washington, DC Re: BUSINESS - Future Van Lines LLC CONSUMER - [redacted] CASE # [redacted] Dear [redacted] ***, *** [redacted] use our company to move on 05/01/2015,and sign the contract electronically and same on the move dayit's clearly said THE DELIVERY TIME FRAME OF BUSINESS DAYS Electronic Signature I hereby confirm my signature on the following document: Name: [redacted] Email: [redacted] @***.com Signed Date: Sunday, 04/26/- 14:42:EST IP Address: [redacted] Internet Browser: [redacted] THE DELIVERY TIME FRAME OF BUSINESS DAYS BEGINS ON YOUR FIRST AVAILABLE DATEDELIVERY TIME FRAMES ARE CALCULATED IN BUSINESS DAYS ONLY (MONTO FRI, EXCLUDING WEEKENDS & HOLIDAYS) DUE TO THE NATURE OF OUR BUSINESS, PLEASE UNDERSTAND THAT TRANSPORTATION DELAYS MAY OCCUR Her first day for delivery was 05/30/ She get her delivery a few days after FVL will be happy to provide further information to your office, and assist in investigating this complaint to the fullest .Sara S [redacted] Future van lines LLC

[redacted] [redacted] June 18, [redacted] Revdex.com K Street NW, 10th Floor Washington, DC Re: BUSINESS - Future Van Lines LLC CONSUMER - [redacted] CASE # [redacted] Dear [redacted] ***, *** [redacted] use our company to move on 05/18/2015,and sign the contract electronically and same on the move dayit's clearly said that if he have any claim he need to contact our claim department and file a claim form Electronic SignatureI hereby confirm my signature on the following document: Name: [redacted] Email: [redacted] @***.com Signed Date: Monday, 05/04/- 09:13:EST IP Address: [redacted] Internet Browser: [redacted] Standard Relocation Service Includes: Labor time, Loading, Unloading, Shipping, Handling, Fuel, Taxes, Mileage and the Protection of your Furniture with moving blanketsIncluded in our rates is the basic valuation package with coverage of $per pound per article if anything is lost or damagedFor additional coverage, contact us at least weeks prior to your move Filling of Claims & Complaints: Claims must be submitted in writing to the company within days from the date of deliveryFuture Van Lines shall not be liable for the loss, destruction or damage of goods tendered here under or any part therein, unless claim is made in writing and supported by proof of ownership, together with substation of value, and weightAs a condition precedent, all outstanding money due to the company must be paid in full before a claim can be submitted It is solely the shipper's responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of deliveryValuation of claim will be based on those indications subject to the limitations of liability as described on the Bill of LadingLiability for the carrier will be in accordance with the liability option the shipper contracts for FVL will be happy to provide further information to your office, and assist in investigating this complaint to the fullest .Sara S [redacted] Future van lines LLC

We moved in OctoberBesides not offering an in person estimate, and therefore low balling it so that the price doubles when the movers arrived, they sent guys to load but only one to deliver After asking for our goods to be delivered, I waited a week to hear from themThen, I called times Each time a different person answered and said that the person I needed to speak to was out of the office and they would have them call me back as soon as they got in They never didWhen I finally got in touch with the person I needed to speak to, he copped an attitude, and told me that our goods would be delivered as soon as they could, but would not give me even a couple days wide estimated arrival window Upon delivery, we had heirloom glasses smashed, a lamp crushed, our bed damaged, several boxes missing, and the one person who delivered the goods by himself damaging walls By their insurance policy, we would receive $per pound of lost and or damaged goods $for the bed that costs 15x that to replace $for the lampLess than a dollar for priceless crystal glassesTo top it off, if you make a claim, it is their policy that any item claimed for damage becomes their property, despite the fact that you cannot replace anything for that rate of claim payoutI see many people giving star reviews for this business without any comments Based on my experience with this company, I wonder if this is employees trying to improve their own reviews? I strongly encourage anyone looking to move from or within the Washington, D.CMetro area to look elsewhere for movers

*** *** *** *** *** ** *** *** *** ***
June 18,
*** ***
Revdex.com
K Street NW, 10th Floor
Washington,
DC
Re: BUSINESS -
Future Van Lines LLC
CONSUMER - ** *** ***
CASE # ***
Dear *** ***,
*** *** *** use our company to move
on 05/18/2015,and sign the contract
electronically and same on the move dayit's clearly said that if he
have any claim he need to contact our claim department and file a claim form
Electronic Signature
I hereby confirm my signature on the following document:
Name: *** ***
Email: ***@***.com
Signed Date: Monday, 05/04/- 09:13:EST
IP Address: ***
Internet Browser: ***
Standard Relocation Service
Includes: Labor time, Loading, Unloading,
Shipping, Handling, Fuel, Taxes, Mileage and the Protection of your Furniture
with moving blanketsIncluded in our rates is the basic valuation package with
coverage of $per pound per article if anything is lost or damagedFor
additional coverage, contact us at least weeks prior to your move
Filling of Claims & Complaints: Claims must be submitted in writing to the company within
days from the date of deliveryFuture Van Lines shall not be liable for the
loss, destruction or damage of goods tendered here under or any part therein,
unless claim is made in writing and supported by proof of ownership, together
with substation of value, and weightAs a condition precedent, all outstanding
money due to the company must be paid in full before a claim can be submitted
It is solely the shipper's responsibility to inspect and indicate damaged or
missing items on the inventory logs at the time of deliveryValuation of claim
will be based on those indications subject to the limitations of liability as
described on the Bill of LadingLiability for the carrier will be in
accordance with the liability option the shipper contracts for
FVL will
be happy to provide further information to your office, and assist in
investigating this complaint to the fullest
.Sara
S***
Future van lines LLC

January 5, 2015Dear Revdex.com,
Please note that FUTURE VAN LINES is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us
and we want to ensure that every customer knows their business is valued and truly appreciated.When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesWe respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the companyPlease provide the following supportive Documents to your complaint (FRONT AND BACK):? Bill of Lading (contract) ? Order for Service ? Household Goods Descriptive Inventory (both pickup and final delivery copies) ? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations)We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is renderedWe strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standingVery Truly,
Mark L
Customer Service Department

*** *** *** *** *** ** *** ***
*** ***
June 18,
*** ***
Revdex.com
K Street NW, 10th Floor
Washington, DC
Re: BUSINESS -
Future Van Lines LLC
CONSUMER - ** *** ***
CASE # ***
Dear *** ***,
*** *** *** use our company to move
on 05/01/2015,and sign the contract
electronically and same on the move dayit's clearly said THE DELIVERY TIME FRAME OF BUSINESS DAYS
Electronic Signature
I hereby confirm my signature on the following document:
Name: *** ***
Email: ***@***.com
Signed Date: Sunday, 04/26/- 14:42:EST
IP Address: ***
Internet Browser: ***
THE DELIVERY TIME FRAME OF
BUSINESS DAYS BEGINS ON YOUR FIRST AVAILABLE DATEDELIVERY TIME FRAMES ARE
CALCULATED IN BUSINESS DAYS ONLY (MONTO FRI, EXCLUDING WEEKENDS & HOLIDAYS)
DUE TO THE NATURE OF OUR BUSINESS, PLEASE UNDERSTAND THAT TRANSPORTATION DELAYS
MAY OCCUR
Her first day for delivery was
05/30/
She get her delivery a few days
after
FVL will
be happy to provide further information to your office, and assist in
investigating this complaint to the fullest
.Sara
S***
Future van lines LLC

This will serve to respond to the Consumer Complaint recently filed by Ms *** *** against Future Van Lines with your Office.Based on your contract you have the basic valuation with coverage of $per pound per article(No insurance for replacement on file).Standard Relocation Service
includes: Labor time, Loading, Unloading, Shipping, Handling, Fuel, Taxes, Mileage and the Protection of your Furniture with moving blanketsIncluded in our rates is the basic valuation package with coverage of $per pound per article if anything is lost or damagedFor additional coverage, contact us at least weeks prior to your move.By clicking on the electronic signature below, I confirm that I have read and understand my Order for Service and agree to all terms and conditionsI understand the details of service to be providedI confirm that the information I provided for this estimate are true and correctI understand that any additional items and services not included in my Order for Service will be an additional charges.When the customer scheduled the move with Future Van Lines we had offered kinds of insurance:1) $per pound per article2) Full Value CoverageThe Customer denied the full value coverage and decided to proceed with the $per pound per article which we provide for freeAfter the move was completed the customer contacted Future Van Lines claiming he had damage, our claim department takes care about his case immediately which is based off the contract that he signed electronically as well as on the move dateAs the customer said the claim department wants to pay him $for his damage based on the contract that he signed with our companyWe feel very disappointed from his actions and his complaints to the Revdex.com.Does that sound reasonable that someone is going to make a third party car insurance make and accident and then call to his car insurance and state that he wants the full value of his car? Of course not because the insurance company is going to let him know that he has a third party insurance and he will not receive the money to fix his car, that is why we have no idea as to why the customer wants us to pay him a full value of the repair when he denied the full coverage insurance.FVL will be happy to provide further information to your office, and assist in investigating this complaint to the fullest.Thank you.Sincerely,Sara S*Future van lines LLC

April 23, 2015Dear *** ***This will serve to respond to the Consumer Complaint recently filed by ** *** *** against Future Van Lines with your Office.FV moved ** *** *** on 3/28/ On 4/10/** *** *** filed a claim with our company.Our claim department respond to
her claim imminently a few days after we got the Revdex.com complainAttached the contract and our response to ** *** ***.It’s clearly said on the contract that we have not have any insurance to compressed wood furniture’s and she sigh it electronically and on the move dateHowever we decide as a good customer service to pay her $50.00Attached the respond letter from our claim department and the release form,FVL will be happy to provide further information to your office, and assist in investigating this complaint to the fullest.Thank you.Sincerely,Sara SFuture Van Lines, Inc

*** ***
***
*
*** ** *** *** **
*** * ** *** ***
** **
*** *** *** ***
*** *** *** ***
*** *** *** ** *** ** *** **
*** ***
*** *** ***Please disregard my
complaint Matter has been resolved. THanks

This will serve to respond to the Consumer Complaint recently filed by Ms [redacted] against Future Van Lines with your Office.
Based on your contract you have the basic valuation with coverage of $0.60 per pound per article. (No insurance for replacement on...

file).Standard Relocation Service includes: Labor time, Loading, Unloading, Shipping, Handling, Fuel, Taxes, Mileage and the Protection of your Furniture with moving blankets. Included in our rates is the basic valuation package with coverage of $0.60 per pound per article if anything is lost or damaged. For additional coverage, contact us at least 2 weeks prior to your move.
By clicking on the electronic signature below, I confirm that I have read and understand my Order for Service and agree to all terms and conditions. I understand the details of service to be provided. I confirm that the information I provided for this estimate are true and correct. I understand that any additional items and services not included in my Order for Service will be an additional charges.
When the customer scheduled the move with Future Van Lines we had offered 2 kinds of insurance:
1) $0.60 per pound per article. 2) Full Value Coverage. The Customer denied the full value coverage and decided to proceed with the $0.60 per pound per article which we provide for free. After the move was completed the customer contacted Future Van Lines claiming he had damage, our claim department takes care about his case immediately which is based off the contract that he signed electronically as well as on the move date. As the customer said the claim department wants to pay him $62.00 for his damage based on the contract that he signed with our company. We feel very disappointed from his actions and his complaints to the Revdex.com.
Does that sound reasonable that someone is going to make a third party car insurance make and accident and then call to his car insurance and state that he wants the full value of his car? Of course not because the insurance company is going to let him know that he has a third party insurance and he will not receive the money to fix his car, that is why we have no idea as to why the customer wants us to pay him a full value of the repair when he denied the full coverage insurance.
FVL will be happy to provide further information to your office, and assist in investigating this complaint to the fullest.
Thank you.
Sincerely,
Sara S[redacted]Future van lines LLC.

[redacted]
* 
[redacted] 
[redacted]Please...

disregard my complaint.  Matter has been resolved. THanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because $50 does not come close to making up the awful service and damage.  A company should be held responsible for their poor service.  If they are able to pay $50 to keep getting away with their poor performance, then bad reviews will not be posted or available  for future customers to consider before hiring.  The company will not correct their service if their aren't consequences.
I replied by mail when I received their letter and have attached it as well.
Regards,
[redacted]

[redacted]
 
June 18, 2015
[redacted]
Revdex.com
1411 K Street NW, 10th Floor
Washington,...

DC 
20005
 
Re:   BUSINESS -
Future Van Lines LLC
      CONSUMER - [redacted]
     CASE #         [redacted].
Dear [redacted],
[redacted]  [redacted]  use our company to move
on 05/01/2015,and sign the contract 
electronically and same on the move day. it's clearly said . THE DELIVERY TIME FRAME OF 14 BUSINESS DAYS
Electronic Signature
I hereby confirm my signature on the following document:
Name: [redacted]
Email: [redacted].com
Signed Date: Sunday, 04/26/2015 - 14:42:09 EST.
IP Address: [redacted]
Internet Browser: [redacted]
THE DELIVERY TIME FRAME OF 14
BUSINESS DAYS BEGINS ON YOUR FIRST AVAILABLE DATE. DELIVERY TIME FRAMES ARE
CALCULATED IN BUSINESS DAYS ONLY (MON. TO FRI, EXCLUDING WEEKENDS & HOLIDAYS).
DUE TO THE NATURE OF OUR BUSINESS, PLEASE UNDERSTAND THAT TRANSPORTATION DELAYS
MAY OCCUR
Her first day for delivery was
05/30/2015.
She get her delivery a few days
after.
FVL will
be happy to provide further information to your office, and assist in
investigating this complaint to the fullest.
.Sara
S[redacted]
Future van lines LLC.

[redacted]...

[redacted]
 
June 18, 2015
[redacted]
Revdex.com
1411 K Street NW, 10th Floor
Washington, DC 
20005
 
Re:   BUSINESS -
Future Van Lines LLC
      CONSUMER - [redacted]
     CASE #          [redacted]
Dear [redacted],
[redacted]  use our company to move
on 05/18/2015,and sign the contract 
electronically and same on the move day. it's clearly said that if he
have any claim he need to contact our claim department and file a claim form.
Electronic SignatureI hereby confirm my signature on the following document:
Name: [redacted]
Email: [redacted].com
Signed Date: Monday, 05/04/2015 - 09:13:50 EST.
IP Address: [redacted]
Internet Browser: [redacted]
Standard Relocation Service
Includes: Labor time, Loading, Unloading,
Shipping, Handling, Fuel, Taxes, Mileage and the Protection of your Furniture
with moving blankets. Included in our rates is the basic valuation package with
coverage of $0.60 per pound per article if anything is lost or damaged. For
additional coverage, contact us at least 2 weeks prior to your move.
Filling of Claims & Complaints: Claims must be submitted in writing to the company within 60
days from the date of delivery. Future Van Lines shall not be liable for the
loss, destruction or damage of goods tendered here under or any part therein,
unless claim is made in writing and supported by proof of ownership, together
with substation of value, and weight. As a condition precedent, all outstanding
money due to the company must be paid in full before a claim can be submitted.
It is solely the shipper's responsibility to inspect and indicate damaged or
missing items on the inventory logs at the time of delivery. Valuation of claim
will be based on those indications subject to the limitations of liability as
described on the Bill of Lading. Liability for the carrier will be in
accordance with the liability option the shipper contracts for.
FVL will
be happy to provide further information to your office, and assist in
investigating this complaint to the fullest.
.Sara
S[redacted]
Future van lines LLC.

It is hard for me to give FVL a bad review. The employees are nice and they seem to be a good company. But, when I recently moved my 1 bedroom apartment coast to coast my estimate of $3060 became $4750 and I felt over a barrel. I told them what I had (a queen bed, large dresser, small dresser, end table, couch, recliner, stuffed chair and ottoman, dining room table with 4 chairs, 6 small and 3 tall garage cabinets.....) you get the idea.
Once they load it and secure everything, you have no choice but to pay what they say. Its a very uncomfortable feeling. I've moved coast to coast 3 times and have never experienced this. Live and learn!!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because $50 does not come close to making up the awful service and damage.  A company should be held responsible for their poor service.  If they are able to pay $50 to keep getting away with their poor performance, then bad reviews will not be posted or available  for future customers to consider before hiring.  The company will not correct their service if their aren't consequences.I replied by mail when I received their letter and have attached it as well.
Regards,
[redacted]

April 23, 2015
Dear [redacted]This will serve to respond to the Consumer Complaint recently filed by [redacted] against Future Van Lines with your Office.FV moved [redacted] on 3/28/2015.  On 4/10/15 [redacted] filed a claim with our company.Our claim...

department respond to her claim imminently a few days after we got the Revdex.com complain. Attached the contract and our response to [redacted].It’s clearly said on the contract that we have not have any insurance to compressed wood furniture’s and she sigh it electronically and on the move date. However we decide as a good customer service to pay her $50.00Attached the respond letter from our claim department and the release form,FVL will be happy to provide further information to your office, and assist in investigating this complaint to the fullest.Thank you.Sincerely,Sara SFuture Van Lines, Inc.

It is hard for me to give FVL a bad review. The employees are nice and they seem to be a good company. But, when I recently moved my 1 bedroom apartment coast to coast my estimate of $3060 became $4750 and I felt over a barrel. I told them what I had (a queen bed, large dresser, small dresser, end table, couch, recliner, stuffed chair and ottoman, dining room table with 4 chairs, 6 small and 3 tall garage cabinets.....) you get the idea.
Once they load it and secure everything, you have no choice but to pay what they say. Its a very uncomfortable feeling. I've moved coast to coast 3 times and have never experienced this. Live and learn!!!!!

We moved in October. Besides not offering an in person estimate, and therefore low balling it so that the price doubles when the movers arrived, they sent 4 guys to load but only one to deliver. After asking for our goods to be delivered, I waited a week to hear from them. Then, I called 4 times. Each time a different person answered and said that the person I needed to speak to was out of the office and they would have them call me back as soon as they got in. They never did. When I finally got in touch with the person I needed to speak to, he copped an attitude, and told me that our goods would be delivered as soon as they could, but would not give me even a couple days wide estimated arrival window. Upon delivery, we had heirloom glasses smashed, a lamp crushed, our bed damaged, several boxes missing, and the one person who delivered the goods by himself damaging walls. By their insurance policy, we would receive $0.60 per pound of lost and or damaged goods. $60 for the bed that costs 15x that to replace. $5 for the lamp. Less than a dollar for priceless crystal glasses. To top it off, if you make a claim, it is their policy that any item claimed for damage becomes their property, despite the fact that you cannot replace anything for that rate of claim payout. I see many people giving 5 star reviews for this business without any comments. Based on my experience with this company, I wonder if this is employees trying to improve their own reviews? I strongly encourage anyone looking to move from or within the Washington, D.C. Metro area to look elsewhere for movers.