FuturePay, Inc.

March 1, Hello Mr***, As explained in our previous correspondence dated February 28, 2017, we have confirmed that we did not have your check in our possession prior to February 21, 2017. Your bill payment service mails check payments to FuturePay via the US Postal Service. Until the US Postal Service delivers the check to FuturePay, we are unable to post the payment to your accountIn addition, FuturePay has confirmed it did not present your check for payment prior to posting the payment to your accountIt is standard practice for bill payment services to withdraw funds from your bank account on the date you specify, even if the check has not been presented for payment by the payeeWe are unable to provide the specific details regarding your bill payment service; however, we encourage you to speak with them regarding their practices for mailing checks and withdrawing funds from your accountAlso, as stated in our previous correspondence, you were not charged a late fee for the payment posting to your account on February 21, 2017. For your convenience in submitting future payments, FuturePay also accepts payments online at www.futurepay.comPlease let us know if we can be of any further assistanceSincerely, Carrieann B*** Vice President, Compliance FuturePay, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
appreciate the consideration of future pay, and look forward on developing a long lasting business relationship
Sincerely,
*** ***

Hello, We have received Ms***’s rejection of our November 3, 2016, response to her Revdex.com inquiry, and we appreciate the opportunity to respond to her concernsWe received payment from Ms*** in the amount of $by personal check on November 14, 2016. Please allow up to five business days from the date the payment is processed to post to the accountOnce posted, the fees will be credited back as agreed and Ms***’s FuturePay account will be closed The updated information will be reported to the credit bureau as required. Sincerely,Carrieann B*** Vice President, Compliance FuturePay, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** *** *** *** ***
*** ** *** January 8, 2018 Hello ***, Thank you for your inquiry to FuturePay. We received your correspondence on January 3, 2018, and appreciate the opportunity to respond to your concernsFuturePay is a safe, simple, and convenient payment option that lets you purchase online without a plastic credit cardWith FuturePay, you can buy now, pay later Your correspondence states you have a FuturePay account and make your monthly payments using an online bill payment serviceOn several occasions, you were charged a late fee and believe this is due to FuturePay’s failure to post payments to your account timely, despite the funds being withdrawn from your bank account prior to payment posting. You further state you were not notified that you were charged a late fee. You are requesting that FuturePay post your payments to your account as of the date receivedYou are also requesting assistance with resetting your password. Our records reflect that your most recent payments to your FuturePay account were made using a bill payment service. Please note that when using a bill payment service for a payment to your FuturePay account, your bill payment service prints and mails a check payment to FuturePay via the US Postal ServiceWhen mailing a check payment to FuturePay, please allow up to days for delivery. Mailed check payments are posted to FuturePay accounts as of the date received. In addition, it is standard practice for bill payment services to withdraw funds from your bank account on the date you specify, even if the check has not been received by or presented for payment by the payeeWe are unable to provide the specific details regarding your bill payment service; however, we encourage you to speak with them regarding their practices for mailing checks and withdrawing funds from your account. All activity on your account, including any late fees charged, is reflected on your monthly billing statements. We send a statement ready email to the email address on file for your account, ***, to notify you when your billing statement is ready for viewing online. For your convenience, FuturePay also accepts payments online at www.futurepay.com. Log into your account to submit a payment online. You can set up individual monthly payments, or schedule monthly recurring payments. As a courtesy, we have credited three late fees to your account. As of today’s date, you have a credit on your account in the amount of $70.02. We would also be happy to assist you with resetting your FuturePay account password and logging into your account; however, we will need to verify your identity to do soPlease contact Shopper Support at 1-855-984-1129. Sincerely, Carrieann B***Vice President of ComplianceFuturePay, Inc

The credit bureau has provided notice they have processed the maintenance request and removed the trade line from the consumer's report

*** *** *** *** ***
*** ** *** July 18, Hello ***, Thank you for your inquiry to FuturePay. We received your correspondence on July 12, 2017, and appreciate the opportunity to respond to your concerns FuturePay is a safe, simple, and convenient payment option that lets you purchase online without a plastic credit cardWith FuturePay, you can buy now, pay later Your correspondence states you opened a FuturePay account and used the account to pay for a purchase. Once you received your statement, you paid the amount due which included a late fee; however, your account has been assessed additional late feesYou are requesting your account be credited for the additional late fees charged Based on our records, you applied for a FuturePay account February 6, 2017, to pay for a purchase from the retailer, CoolFrames, in the amount of $127. To open a FuturePay account, you were required to review and agree to the Terms and Conditions of the FuturePay Payment System, which states in part, “We will charge you a Late Fee each Billing Cycle during which the Minimum Payment Due is not paid in full by its Payment Due Date. The Late Fee will be the amount of the missed payment up to $25.” On March 6, 2017, we sent an e-mail to the address on your account *** notifying you your billing statement was ready and available online and a minimum payment in the amount of $was due on March 29, 2017. As no payment was received by your payment due date, your account was charged a finance charge in the amount of $and late fee in the amount of $on April 5, 2017, bringing your account balance to $On April 6, 2017, we sent an e-mail to e-mail address on your account notifying you your next billing statement was ready and available online and a minimum payment in the amount of $was due on April 29, 2017. As no payment was received by your payment due date, your account was charged a finance charge in the amount of $and a late fee in the amount of $was charged on May 5, 2017, bringing your account balance to $On May 6, 2017, we sent an e-mail to the e-mail address on your account notifying you your next billing statement was ready and available online and a minimum payment in the amount $was due on May 29, 2017. On May 18, 2017, we received a payment in amount of $157.00, bringing your account balance to $30.00. On June 5, 2017, your account was charged a $finance charge, bringing the balance to $On June 6, 2017, we sent an e-mail to the e-mail address on your account notifying you your next billing statement was ready and available online and a minimum payment in the amount of $was due on June 29, 2017. As no payment was received by your payment due date, your account was charged a finance charge in the amount of $and a late fee in the amount of $on July 5, 2017, bringing your account balance to $In addition, to notifying you when your billing statement was ready each month, we attempted to contact you at the phone number on your account, sent several payment due reminders to your e-mail address, and sent several collections e-mails to your address via US mailBased on our review of your account, all fees charged to your account were charged in accordance with the Terms and Conditions of the FuturePay Payment System, which you agreed to at account openingOn July 11, 2017, we refunded your July 25, 2017, late fee as a courtesy, bringing your account balance to $40. Also, on July 11, 2017, we received a payment in the amount of $As of the date of this correspondence, your account balance is $Please contact us by calling toll-free at 1-855-984-or by e-mail at [email protected] if we can be of further assistanceSincerely, Carrieann B*** Vice President of Compliance FuturePay, Inc

*** *** c/o *** *** *** *** ***
*** ** *** August 7, Hello ***, Thank you for your inquiry to FuturePay. We received your correspondence on July 27, 2017, and appreciate the opportunity to respond to your concerns FuturePay is a safe, simple, and convenient payment option that lets consumers purchase online without a plastic credit cardWith FuturePay, consumers can buy now, pay later Your correspondence states you reject the response you received from FuturePay on July 27, 2017. You state you have a consumer account with FuturePay, which was recently terminated by FuturePayYou believe the termination is the result of illegal discrimination We have no record of a consumer account in the name of *** ***. *** *** is a merchant operating an internet based storefront and commercial website for the sale of goods. FuturePay was offered as a payment option for customers of *** *** to pay for goods purchased at the storefront and at other merchants offering FuturePay. Although FuturePay chose to terminate the relationship between *** *** and FuturePay, this did not directly or indirectly result in the closure of any consumer accounts As stated in our previous response, we have reviewed our records with respect to your complaint, including the circumstances of the termination and all written correspondence and phone calls, and find no evidence of illegal discriminationAt no time has FuturePay communicated any racial intolerance or shown any intent to terminate the relationship with *** *** based on illegal discriminatory criteria We are sorry we are unable to continue doing business with *** *** Sincerely, Carrieann Borges Vice President of Compliance FuturePay, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** *** *** ***
*** ** *** October 3, 2017 Hello ***, Thank you for your inquiry to FuturePay. We received your correspondence on September 27, 2017, and appreciate the opportunity to respond to your concerns. FuturePay is a safe, simple, and convenient payment option that lets you purchase online without a plastic credit cardWith FuturePay, you can buy now, pay later Your correspondence states you opened a FuturePay account to pay for a purchase, and made your minimum monthly payments each month by the minimum payment due date. You decided to pay off your account and contacted FuturePay to obtain the amount of the outstanding balance. You state you paid the amount due; however, you continued to receive billing statements and incur late fees. Negative information has been reported to the credit bureau. You are requesting that your account balance reflect that it has been paid in full and the account be closed. Our records show that you opened a FuturePay account on October 18, 2016, in connection with a $purchase from the online retailer, Soundboks, Inc. When you opened your FuturePay account, you were required to review and agree to the Terms and Conditions of the FuturePay Payment SystemWith respect to fees that may be charged to your account, the Terms and Conditions stated, in part, “We will charge you a Late Fee for each month the Minimum Payment is not paid in full by 5:p.mCentral Time by its Payment Due Date,” and, “We will not assess finance charges on Standard Purchases during any Billing Cycle in which your payments and credits on or before the Payment Due date reduce the outstanding balance for Standard Purchases (excluding Standard Purchases you made during the Billing Cycle and excluding Deferred Interest Purchases) to zero or to a credit balance.” On November 18, 2016, we sent an e-mail to the e-mail address on file for the account, ***, notifying you your first statement was readyYour statement reflected an outstanding balance of $799.00, with a minimum payment in the amount of $due on December 11, 2016. No payments were received by the minimum payment due date, and on December 17, 2017, your account was charged a $fixed finance charge and a $late payment fee, bringing your account balance to $ On December 18, 2016, we notified you your next billing statement was ready. This statement showed a minimum payment due in the amount of $on January 10, 2017. On January 6, 2017, we received a payment in the amount of $100.00, bringing your account balance to $Your account was charged a $finance charge on January 17, 2017. On January 18, 2017, we notified you your next billing statement was readyThis statement showed a minimum payment due in the amount of $due on February 10, No payments were received by the minimum payment due date. On February 16, 2017, you contacted FuturePay Shopper Support and stated you had submitted a payment for the full balance due. On February 17, 2017, your account was charged a $late fee because no payments were received by the February 10, minimum payment due dateIn addition, because you had an outstanding balance on your account on the last day of the billing cycle, February 17, a $finance charge was charged to your accountThis brought your account balance to $774.00. On February 18, 2017, we notified you your next billing statement was readyThis statement showed a minimum payment due in the amount of $due on March 13, On February 21, 2017, we received a payment in the amount of $On March 17, 2017, a $finance charge was assessed to your account, bringing the account balance to $40.00. On March 18, 2017, we notified you your next billing statement was readyThis statement showed a minimum payment due in the amount of $due on April 10, 2017. No payments were received by the minimum payment due date, and on April 17, 2017, your account was charged a $late payment fee and a $fixed finance charge, bringing the account balance to $ On April 18, 2017, we notified you your next billing statement was readyThis statement showed a minimum payment due in the amount of $due on May 11, On April 20, 2017, you contacted FuturePay Shopper Support, and were advised of the outstanding balance on your account. On May 5, 2017, you contacted FuturePay Shopper Support again, and as a one-time courtesy, the representative credited a $late fee to your account. The representative advised the remaining balance on your account after the credit was applied is $45.00, and payment must be received by the minimum payment due date, May 11, 2017, to avoid incurring additional late fees and finance charges. No payments were received by May 11, 2017, and on May 17, 2017, your account was charged a $late payment fee and a $finance charge, bringing the account balance to $75.00. We continued to notify you when your next billing statements were ready on May 18, 2017, June 18, 2017, July 18, 2017, and August 18, 2017. No payments were received by the minimum payment due dates in those statements and on June 17, 2017, and July 17, 2017, your account was charged a $late fee. Also on June 17, July 17, and August 17, 2017, your account was charged a $finance charge. This brought your account balance to $145.00. On September 27, 2017, we received two payments, one in the amount of $and one in the amount of $bringing your account balance to $0. Based on our review of your account, all fees were assessed on the outstanding balance of your account as stated in the Terms and Conditions. Per your request, we have closed your FuturePay account. Please contact us by calling toll-free at 1-855-984-or by e-mail at [email protected] if we can be of further assistance.Sincerely,Carrieann B***Vice President of ComplianceFuturePay, Inc

Complaint: ***
I am rejecting this response because: Please see bank statement belowShowing checked mailed 2/14/delivered on 02/17/and funds withdrawn from bank account 02/17/See bank statement below. Pay To Amount Pay From Deliver By FuturePay FuturePay-*** $CHECKING-*** 02/17/Delivery Method: Withdrawn On: 02/17/Confirmation Number:*** Payment check# ***was sent toFuturePayon02/14/2017and delivered on02/17/Funds were withdrawn from yourCHECKING-***account on02/17/This payment was scheduled as part of your recurring payment plan.View payment plan detailsPlease note, if your payment date falls on a weekend or holiday, it will be processed on the previous business dayIf you have a question about this payment, clickInquire About Paymentto send a message to customer service
Sincerely,
*** ***

*** ***c/o *** *** *** ***
*** ** *** July 25, 2017 Hello ***, Thank you for your inquiry to FuturePay. We received your correspondence on July 18, 2017, and appreciate the opportunity to respond to your concerns. FuturePay is a safe, simple, and convenient payment option that lets consumers purchase online without a plastic credit cardWith FuturePay, consumers can buy now, pay later Your correspondence states your company, *** ***, had a commercial relationship with FuturePay. FuturePay recently notified you of the termination of this relationship, and you spoke with a FuturePay representative and requested an explanation for the terminationBased on that discussion, you believe the termination is the result of illegal discriminationYou are requesting that FuturePay compensate you for advertisement expenses incurred prior to termination We have reviewed our records with respect to your complaint, including the circumstances of the termination and all written correspondence and phone calls, and have found no evidence of illegal discrimination. At no time has FuturePay communicated any racial intolerance or shown any intent to terminate the relationship with *** *** based on illegal discriminatory criteria. Please note, we are continually evaluating FuturePay’s business practices and merchant relationships to ensure we conduct business responsibly and in a manner consistent with safe and sound business practices. At times, it may be appropriate for us to guide our business away from specific product verticals, including those that present higher than fraud and chargeback risk We are sorry we are unable to continue doing business with *** ***. In addition, as the relationship was terminated in accordance with the terms of the Merchant Agreement, we are unable to accommodate your request for compensation of advertising expenses. Sincerely, Carrieann B***Vice President of ComplianceFuturePay, Inc

*** *** *** *** ***
*** ** *** December 11, 2017 Hello ***, Thank you for your inquiry to FuturePay. We received your correspondence on December 8, 2017, and appreciate the opportunity to respond to your concerns. FuturePay is a safe,
simple, and convenient payment option that lets you purchase online without a plastic credit cardWith FuturePay, you can buy now, pay later. Your correspondence states FuturePay charged late fees to your account even though payments were made monthly. You are requesting FuturePay credit back the late fees charged Our records show you opened a FuturePay account on January 26, 2017. When you opened the account, you agreed to the Terms and Conditions of the FuturePay Payment System, which state, “We will charge you a Late Fee each Billing Cycle during which the Minimum Payment Due is not paid in full by its Payment Due Date.” Your account has been charged one late fee since account opening. This late fee was charged on November 25, 2017, because the minimum monthly payment due in the amount of $was not received by the due date, November 21, As a one-time courtesy, we have credited the $late fee to your account. As of today’s date, the balance of your account is $0.00. Please contact us by calling toll-free at 1-855-984-or by e-mail at [email protected] if we can be of further assistance. Sincerely, Carrieann B***Vice President of ComplianceFuturePay, Inc

Complaint: [redacted]
I am rejecting this response because:  The person that is filing this complaint is a consumer. I myself cannot order this product under future pay, nor my black customers. Compliance are regulated by law, not perception. The contract was signed by [redacted], all correspondence was with [redacted]. The discrimination factors are still provided within in the emails that the Contract that [redacted] signed and agreed to was terminated due to discrimination. You do not have a signed contract that has Everything Layaway signature, but I [redacted]. This falls up under the Federal Civil Rights Act of 1964. Not one African American can purchase this product through with your services due to racial profiling. The contract that I, [redacted] agreed to was closed due to discrimination and retaliation to follow orders that would result in discrimination. This is a wrongful termination of contract and also retaliation,  because I ,[redacted] refuses to not remove a black product. No need to respond, I have contacted all that need to be contacted on this matter.  All businesses can not refuse services or terminate contracts without following the law and treating all consumers with fairness.  
Sincerely,
[redacted]

[redacted]March 22, 2018Hello [redacted],Thank you for your correspondence to FuturePay.  We received your correspondence on March 19, 2018 and appreciate the opportunity to respond to your concerns.FuturePay is a safe, simple, and convenient payment option...

that lets you purchase online without a plastic credit card. With FuturePay, you can buy now, pay later.  Your correspondence states you tried to log into your FuturePay account to make a payment, but you have not been able to do so because the FuturePay site has not been functional for three months. After receiving a message to contact Shopper Support for assistance, you called and left a voice mail twice and your messages were not returned.  You are requesting FuturePay resolve this issue, so you may continue to make monthly payments. We are sorry that you are having a difficult time accessing your FuturePay account online.  We have reviewed our website and have confirmed it to be functioning and accessible.  You may log into your FuturePay account online and schedule a payment at any time at www.futurepay.com or https://portal.futurepay.com/login.  You may also click on the “Make a Payment Now” or “Schedule my payment now” buttons in the payment reminder emails periodically sent to the email address on your account, [redacted].   If you need assistance accessing your account, please contact Shopper Support by calling toll free at 1-855-984-1129 during our hours of operation, Monday-Friday 9am to 5pm Pacific Time. You may also email Shopper Support at [email protected]. In addition, for your convenience, we offer several methods for making a payment.  You can log into your account online to schedule a one-time payment or automatic monthly payments.  You can also contact Shopper Support for assistance with making a payment. Or, you may mail a check to:FuturePay, Inc. PO Box 17634Salt Lake City, UT 84117As a one-time courtesy, we have credited back the $25 late fee charged to your account on March 2, 2018.  As of today’s date, March 22, 2018, your account balance is $715.  You have a minimum payment of $50 due on March 27, 2018. Please let us know if we can be of any further assistance.Sincerely,Carrieann B[redacted]Vice President of ComplianceFuturePay, Inc.

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[redacted]
[redacted] January 3, 2018 Hello [redacted], Thank you for your inquiry to FuturePay.  We received your correspondence on January 2, 2018, and appreciate the opportunity to respond to your concerns. FuturePay is a safe, simple, and convenient payment option that lets you purchase online without a plastic credit card. With FuturePay, you can buy now, pay later.  Your correspondence states you opened a FuturePay account and paid for a purchase using your account; however, you did not receive a billing statement from FuturePay.  You attempted to contact FuturePay, but were not able to speak with a representative. Eventually, you received a phone call from a FuturePay collections agent, and at that time submitted a payment in the amount of $100.  You are requesting FuturePay consider your account settled in full. You opened your FuturePay account on November 7, 2016 in connection with a purchase from iCracked. When you opened your account, you provided the email address [redacted] on the application, and agreed to the Terms and Conditions of the FuturePay Payment System, which state in part, “We can send all Disclosures to you electronically via our website or to the email address that you have provided to the Merchant in this transaction or to another email address that you provide to us for that purpose rather than in paper form.” Since account opening, we have attempted to contact you regarding your account and payments due many times.  We sent emails to [redacted] reminding you to validate your email address and set up a user name and password to access your account online on November 7, 2016, November 10, 2016, December 3, 2016, January 3, 2017, April 3, 2017, May 3, 2017, and June 3, 2017.  We also sent statement ready emails to [redacted] to notify you your billing statements were ready and a minimum payment due.  These emails were sent to you on December 7, 2016, January 7, 2017, February 7, 2017, March 7, 2017, April 7, 2017, May 7, 2017, and June 7, 2017.  In addition, we sent you 32 payment reminder emails between December 28, 2016, and June 23, 2017, mailed monthly collections letters to you via US mail to the address provided on the application for your account, 3751 Patriot Drive, Apartment 204, Abilene, TX 79606, and attempted to contact you at the phone number provided on the application for your account, (985) 722-6306.  Due to non-payment, your account was referred to an outside collections agency.  On November 14, 2017, we received a payment from you in the amount of $100, bringing your outstanding account balance to $84.11.  As a courtesy, we have credited back one late fee to your account in the amount of $25.  As of today’s date, your FuturePay account is closed and has an outstanding balance due in the amount of $59.11. Sincerely,Carrieann B[redacted]Vice President of ComplianceFuturePay, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

February 28, 2017 Hello Ms. [redacted], Thank you for your inquiry to FuturePay.  We received your correspondence on February 23, 2016, and appreciate the opportunity to respond to your concerns. FuturePay is a safe, simple, and convenient payment option that lets you purchase online without a...

plastic credit card. With FuturePay, you can buy now, pay later.  Your correspondence states you are receiving e-mails from FuturePay regarding an account opened in your name.  You state you did not request a FuturePay account and you did not use this account to pay for a purchase.  You are requesting the FuturePay remove this account from your credit report.   Our records reflect that an application for a FuturePay account was submitted in your name, using your e-mail address and personal information on November 24, 2016, in connection with a $48.86 purchase from the retailer Carbon Coco.  Carbon Coco sells teeth whitening products on the website www.carboncoco.com.   Please note Carbon Coco and FuturePay are separate entities. If you have questions about your purchase on www.carboncoco.com, please contact the retailer directly.  Upon receipt of your inquiry, we reviewed your account for fraud.  Based on the information we have in our possession, we determined that fraud has not occurred.  If you would like us to continue our investigation, please provide additional information and/or documentation to support your claim.  At this time, you remain responsible for the balance on this account.  As of today’s date, your account balance is $108.86, with a minimum payment in the amount of $75.00 due on March 19, 2017. Please let us know if we can be of any further assistance. Sincerely,Carrieann B[redacted] Vice President, Compliance FuturePay, Inc.

October 21, 2016Regarding: Revdex.com ID [redacted]Hello [redacted],Thank you for your inquiry to FuturePay.  We appreciate the opportunity to respond to your concerns.FuturePay is a safe, simple, and convenient payment option that lets you purchase online without a plastic credit...

card. With FuturePay, you can buy now, pay later.Your FuturePay account was opened on June 8, 2016, and on September 4, 2016, you made a purchase from Indique Hair, LLC in the amount of $271.28.  You used your FuturePay account to pay for this purchase. Our records show you were able to successfully log into your FuturePay account online, edit your banking information, and schedule payments.  You scheduled a payment for September 29, 2016, and for October 13, 2016, and each of these payments were subsequently declined by your financial institution because your financial institution has no account associated with the account number you entered. You also have scheduled two more payments, each in the amount of $25 and both for October 27, 2016.   Your financial institution has indicated they are unable to identify an account based on the information you provided. Please log into your FuturePay account to verify the banking information you entered or contact your financial institution for more information.  Also, if you have questions or need assistance with your FuturePay account, we have several ways for you to contact FuturePay Shopper Support.  Our telephone lines and live chat are available from 7am to 3pm PST, and you can also email us directly at [email protected]. To date, we have no record of you contacting our Shopper Support to request assistance. Please note, FuturePay customers can also mail payments to:FuturePay Inc. PO Box 17634 Salt Lake City UT 84117Please write your account number on checks. You have been assessed one late payment fee in the amount of $20 for not meeting your minimum payment requirement by the October 1, 2016, payment due date; one $10 returned payment fee for the October 13, 2016, payment returned by your financial institution; and two $5 finance charges for carrying a balance on your account at the end of your September 2016, and October 2016, billing cycles. Your account balance is currently $311.28.If you would like assistance to submit a payment please contact FuturePay Shopper Support at 1-855-984-1129.  To review your account activity and your balance owing, please log into your FuturePay account at www.futurepay.com.Please let us know if we can be of any further assistance. Sincerely,Carrieann B[redacted]Vice President, ComplianceFuturePay, Inc.

September 8, 2016Re: Revdex.com Case ID [redacted] Dear Ms. [redacted],  We are in receipt of your correspondence submitted to the Revdex.com are happy to provide the following response. We received an application for Buttah Baby Hair Imports on August 27,...

2016, and on August 29, 2016, you were notified the account has been closed.  You contacted Merchant Support twice on August 29, 2016, and were apprised the account was closed because FuturePay is not accepting new retailers in this specific business line at this time.   You requested to speak with a manager and were provided the name and contact information of the Vice President of Business Development.  Following the two exchanges with Merchant Support on August 29, 2016, FuturePay has received no further contact from you.  The Vice President of Business Development has attempted to contact you at the phone number on your account and left voice mails requesting you return her calls on August 30, September 6, and September 7, 2016.  We also sent you an e-mail on September 7, 2016.  Thank you for your interest in FuturePay. It would be a pleasure doing business with you; however, we are not accepting new retailers from this specific line of business at this time.   Please let us know if we can be of further assistance.  Sincerely,  Carrieann B[redacted]Vice President, ComplianceFuturePay Inc.  PO Box 17634 Salt Lake City UT 84117