Revdex.com ID [redacted] A Plus Transmission is sorry you are not happy with the time frame your vehicle was repaired inWe normally preform this type of repair with in a shorter time frameThere is always reasons beyond our control that this can change but we strive to get all vehicles repaired in a timely mannerThere were some issues with your transmission overheating and melting the plastic oil damsThis melted plastic found its way in to other parts of the system causing the transmission to fail the additional timesIt seems that we have the cooling system working properly as you did mention the transmission is working correctly as of nowEven though the transmission had a problem caused by outside cooling issues, we warrantied it both times it failedYou did not hesitate to pay for the radiator that was contaminatedWe only charged you for the parts cost and covered the labor as a customer courtesy, This was done because of the towing and rental expenses you were incurring as the labor cost would normally be $replace the radiator in addition to the parts costWe want all customers to be satisfied with their repairs and be using the vehicle that they paid to repairWhen there is an odd problem like this it cost the shop money and the customer moneyWe understand it is not the ideal situation and appreciate your patienceSo in addition to the original discount coupon for $off, The rental credit of $already given and the $in labor not charged we will hope you will accept $from us to help with costs you paid out of pocket while this problem was being correctedAll repairs are covered under a full parts and labor warranty, keep in mind that the warranty does not cover towing or substitute transportation.Thank You,David ***General ManagerA Plus Transmission-Heights832-882-
Revdex.com ID [redacted] A Plus Transmission is sorry you are not happy with the time frame your vehicle was repaired inWe normally preform this type of repair with in a shorter time frameThere is always reasons beyond our control that this can change but we strive to get all vehicles repaired in a timely mannerThere were some issues with your transmission overheating and melting the plastic oil damsThis melted plastic found its way in to other parts of the system causing the transmission to fail the additional timesIt seems that we have the cooling system working properly as you did mention the transmission is working correctly as of nowEven though the transmission had a problem caused by outside cooling issues, we warrantied it both times it failedYou did not hesitate to pay for the radiator that was contaminatedWe only charged you for the parts cost and covered the labor as a customer courtesy, This was done because of the towing and rental expenses you were incurring as the labor cost would normally be $replace the radiator in addition to the parts costWe want all customers to be satisfied with their repairs and be using the vehicle that they paid to repairWhen there is an odd problem like this it cost the shop money and the customer moneyWe understand it is not the ideal situation and appreciate your patienceSo in addition to the original discount coupon for $off, The rental credit of $already given and the $in labor not charged we will hope you will accept $from us to help with costs you paid out of pocket while this problem was being correctedAll repairs are covered under a full parts and labor warranty, keep in mind that the warranty does not cover towing or substitute transportation.Thank You,David ***General ManagerA Plus Transmission-Heights832-882-