We disagree with Mr [redacted] claimsAs you can see from the attached email threads, and our internal system notes, we have made every attempt to respond to his concerns in a timely manner, especially consider the recent snowstormsOn two occasions Mr [redacted] cancelled schedule appointments with little or no warning.On October 30, our Pest Management Technician *** [redacted] noted on his inspection report that he observed a large hole that was allowing rodent entryOur technician advised them that the area should be repairedOur typical service involves a visual inspection of exposed areasWe do not remove personal belonging or insulation as part of our serviceSince we reported this damage, no attempt to correct or repair the dames has been made by Mr [redacted] .When he first contacted us with his concerns, we requested a copy of the inspection report from his consultantHe refused to supply us with the finding of his “two independent pest experts” stating he didn’t feel comfortable disclosing that information.We’ve attached copies of the service agreements from his original termite application, and subsequent PestGuard Plus programAs you can see from the highlighted areas, we are very clear that we do not cover any damageOn February 6th, [redacted] , our board certified entomologist made a thorough inspection of Mr [redacted] ’s home, paying particular attention to the crawl spaceMr [redacted] ’s inspection findings and recommendations are attachedAs you can see from his notes, moisture appears to be the major contributing factor to the damage.In closing we feel Mr [redacted] 's claims to be unreasonable, especial considering he was told of the damage and hole in the crawlspace over a year ago
We disagree with Mr [redacted] claimsAs you can see from the attached email threads, and our internal system notes, we have made every attempt to respond to his concerns in a timely manner, especially consider the recent snowstormsOn two occasions Mr [redacted] cancelled schedule appointments with little or no warning.On October 30, our Pest Management Technician *** [redacted] noted on his inspection report that he observed a large hole that was allowing rodent entryOur technician advised them that the area should be repairedOur typical service involves a visual inspection of exposed areasWe do not remove personal belonging or insulation as part of our serviceSince we reported this damage, no attempt to correct or repair the dames has been made by Mr [redacted] .When he first contacted us with his concerns, we requested a copy of the inspection report from his consultantHe refused to supply us with the finding of his “two independent pest experts” stating he didn’t feel comfortable disclosing that information.We’ve attached copies of the service agreements from his original termite application, and subsequent PestGuard Plus programAs you can see from the highlighted areas, we are very clear that we do not cover any damageOn February 6th, [redacted] , our board certified entomologist made a thorough inspection of Mr [redacted] ’s home, paying particular attention to the crawl spaceMr [redacted] ’s inspection findings and recommendations are attachedAs you can see from his notes, moisture appears to be the major contributing factor to the damage.In closing we feel Mr [redacted] 's claims to be unreasonable, especial considering he was told of the damage and hole in the crawlspace over a year ago