FX Dougherty Home & Gift

February 23, I am sorry that no longer have access to the complaint reported by [redacted] (name on order) regarding order # that she placed with us for [redacted] porcelain dinnerware and apologize for my delayed reply.The order was placed on November 4thAll pieces with the exception of were delivered via [redacted] on November [redacted] was informed by email of the pieces that were on back order within hours of placing the orderThe final pieces were in fact shipped and delivered within the stated time.We state on our site that returns/exchanges must be requested no later than days past the day the merchandise is deliveredThere are multiple reasons for this reasonable return policy and it is standard in our industryIn most cases we have special ordered the merchandise for our customersIn most cases we cannot return that merchandise to our vendors and in rare cases they will take the return with hefty restocking fees of 15% to 20%We also offer "free shipping" to the customer however we pay hefty shipping fees in obtaining and shipping the merchandise to customersWe believe that the customer must assume responsibility on their end to comply[redacted] was quite determined in repeating that because she was a "busy person and traveled on her job" we should make an exception for herI assured her that description would be fitting for the majority of our clienteleI believe that her request would not have been unreasonable if it had been only a day or two past our Stated policy but given she was a weeks past that we refused her requestShe mentioned in her conversation that other retailers have let her return dinnerware in the past sending up a red flag to meConsumers do not understand the "hidden costs" on the retailers end which is why we have to create and stick by a return/ exchange policy.Please see a screen shot below of our policy as stated on our website.We look forward to hearing your recommendation and thank you for your time.Maureen T

February 23,
I am sorry that no longer have access to the complaint reported by *** *** (name on order) regarding order # that she placed with us for *** *** porcelain dinnerware and apologize for my delayed replyThe order was placed on November 4th
All pieces with the exception of were delivered via *** on November *** *** was informed by email of the pieces that were on back order within hours of placing the orderThe final pieces were in fact shipped and delivered within the stated time.We state on our site that returns/exchanges must be requested no later than days past the day the merchandise is deliveredThere are multiple reasons for this reasonable return policy and it is standard in our industryIn most cases we have special ordered the merchandise for our customersIn most cases we cannot return that merchandise to our vendors and in rare cases they will take the return with hefty restocking fees of 15% to 20%We also offer "free shipping" to the customer however we pay hefty shipping fees in obtaining and shipping the merchandise to customersWe believe that the customer must assume responsibility on their end to comply*** *** was quite determined in repeating that because she was a "busy person and traveled on her job" we should make an exception for herI assured her that description would be fitting for the majority of our clienteleI believe that her request would not have been unreasonable if it had been only a day or two past our Stated policy but given she was a weeks past that we refused her requestShe mentioned in her conversation that other retailers have let her return dinnerware in the past sending up a red flag to meConsumers do not understand the "hidden costs" on the retailers end which is why we have to create and stick by a return/ exchange policyPlease see a screen shot below of our policy as stated on our websiteWe look forward to hearing your recommendation and thank you for your timeMaureen T

February 23, 2016 I am sorry that no longer have access to the complaint reported by [redacted] (name on order) regarding order # 5100 that she placed with us for [redacted] porcelain dinnerware and apologize for my delayed reply.The order was placed on November 4th. All pieces with...

the exception of 2 were delivered via [redacted] on November 16. [redacted] was informed by email of the 2 pieces that were on back order within 48 hours of placing the order. The final 2 pieces were in fact shipped and delivered within the stated time.We state on our site that returns/exchanges must be requested no later than 15 days past the day the merchandise is delivered. There are multiple reasons for this reasonable return policy and it is standard in our industry. In most cases we have special ordered the merchandise for our customers. In most cases we cannot return that merchandise to our vendors and in rare cases they will take the return with hefty restocking fees of 15% to 20%. We also offer "free shipping" to the customer however we pay hefty shipping fees in obtaining and shipping the merchandise to customers. We believe that the customer must assume responsibility on their end to comply.[redacted] was quite determined in repeating that because she was a "busy person and traveled on her job" we should make an exception for her. I assured her that description would be fitting for the majority of our clientele. I believe that her request would not have been unreasonable if it had been only a day or two past our Stated policy but given she was a 3 weeks past that we refused her request. She mentioned in her conversation that other retailers have let her return dinnerware in the past sending up a red flag to me. Consumers do not understand the "hidden costs" on the retailers end which is why we have to create and stick by a return/ exchange policy.Please see a screen shot below of our policy as stated on our website.We look forward to hearing your recommendation and thank you for your time.Maureen T