Thank you for your letter notifying Omega Home Improvements of Ms***'s complaintOur response is as follows: Issue #1: Contact for additional work This customers name has been added to our interna! do not call list as of todayWe are unable to say why this did not occur in the past, we have no record of her previously requesting not to be calledWe can assure both her and the Bureau that she will not be contacted againOmega Home improvements extends a sincere apology for any inconvenience this may have causedIssue#2: Quality of job We are unable to find any record of service or request for service in this customer's records other than an initial leak that was fixedAt the conclusion of each job, Omega collects a completion form stating the work has been completed to the customer's satisfactionThis form and the change order addressing the leaking toilet are attached as exhibits A and BWhile the form states that the customer is satisfied, under no circumstances does is preclude them from asking for a service call after the work is doneFurthermore, our callers are instructed to refer any customer with a complaint to our service departmentWe are unable to find any requests for service on this customer's jobThe completed date of Ms***'s project was February 1st During this time, our interiors department was under different managementSince we have no record or reference point, we would like the opportunity to revisit the project and address any issues, There would be no costs to Ms [redacted] either for the Inspection or any work that would followOmega has gone to great lengths in the past to rectify problems and we respectfully request to do the same hereGiven the chance, we will do our best to make it right Thank you again for your assistance in this matterPlease contact me at ###-###-#### if any additional Information is neededI look forward to working with you to resolve Ms***'s complaintVery truly yours [redacted] ***Vice President
Thank you for your letter notifying Omega Home Improvements of Ms. [redacted]'s complaint. Our response is as follows: Issue #1: Contact for additional work This customers name has been added to our interna! do not call list as of today. We are unable to say why this did not occur in the past, we have no...
record of her previously requesting not to be called. We can assure both her and the Bureau that she will not be contacted again. Omega Home improvements extends a sincere apology for any inconvenience this may have caused. Issue#2: Quality of job We are unable to find any record of service or request for service in this customer's records other than an initial leak that was fixed. At the conclusion of each job, Omega collects a completion form stating the work has been completed to the customer's satisfaction. This form and the change order addressing the leaking toilet are attached as exhibits A and B. While the form states that the customer is satisfied, under no circumstances does is preclude them from asking for a service call after the work is done. Furthermore, our callers are instructed to refer any customer with a complaint to our service department. We are unable to find any requests for service on this customer's job. The completed date of Ms. [redacted]'s project was February 1st 2009. During this time, our interiors department was under different management. Since we have no record or reference point, we would like the opportunity to revisit the project and address any issues, There would be no costs to Ms. [redacted] either for the Inspection or any work that would follow. Omega has gone to great lengths in the past to rectify problems and we respectfully request to do the same here. Given the chance, we will do our best to make it right. Thank you again for your assistance in this matter. Please contact me at ###-###-#### if any additional Information is needed. I look forward to working with you to resolve Ms. [redacted]'s complaint. Very truly yours[redacted]Vice President
Thank you for your letter notifying Omega Home Improvements of Ms***'s complaintOur response is as follows: Issue #1: Contact for additional work This customers name has been added to our interna! do not call list as of todayWe are unable to say why this did not occur in the past, we have no record of her previously requesting not to be calledWe can assure both her and the Bureau that she will not be contacted againOmega Home improvements extends a sincere apology for any inconvenience this may have causedIssue#2: Quality of job We are unable to find any record of service or request for service in this customer's records other than an initial leak that was fixedAt the conclusion of each job, Omega collects a completion form stating the work has been completed to the customer's satisfactionThis form and the change order addressing the leaking toilet are attached as exhibits A and BWhile the form states that the customer is satisfied, under no circumstances does is preclude them from asking for a service call after the work is doneFurthermore, our callers are instructed to refer any customer with a complaint to our service departmentWe are unable to find any requests for service on this customer's jobThe completed date of Ms***'s project was February 1st During this time, our interiors department was under different managementSince we have no record or reference point, we would like the opportunity to revisit the project and address any issues, There would be no costs to Ms [redacted] either for the Inspection or any work that would followOmega has gone to great lengths in the past to rectify problems and we respectfully request to do the same hereGiven the chance, we will do our best to make it right Thank you again for your assistance in this matterPlease contact me at ###-###-#### if any additional Information is neededI look forward to working with you to resolve Ms***'s complaintVery truly yours [redacted] ***Vice President
Thank you for your letter notifying Omega Home Improvements of Ms. [redacted]'s complaint. Our response is as follows: Issue #1: Contact for additional work This customers name has been added to our interna! do not call list as of today. We are unable to say why this did not occur in the past, we have no...
record of her previously requesting not to be called. We can assure both her and the Bureau that she will not be contacted again. Omega Home improvements extends a sincere apology for any inconvenience this may have caused. Issue#2: Quality of job We are unable to find any record of service or request for service in this customer's records other than an initial leak that was fixed. At the conclusion of each job, Omega collects a completion form stating the work has been completed to the customer's satisfaction. This form and the change order addressing the leaking toilet are attached as exhibits A and B. While the form states that the customer is satisfied, under no circumstances does is preclude them from asking for a service call after the work is done. Furthermore, our callers are instructed to refer any customer with a complaint to our service department. We are unable to find any requests for service on this customer's job. The completed date of Ms. [redacted]'s project was February 1st 2009. During this time, our interiors department was under different management. Since we have no record or reference point, we would like the opportunity to revisit the project and address any issues, There would be no costs to Ms. [redacted] either for the Inspection or any work that would follow. Omega has gone to great lengths in the past to rectify problems and we respectfully request to do the same here. Given the chance, we will do our best to make it right. Thank you again for your assistance in this matter. Please contact me at ###-###-#### if any additional Information is needed. I look forward to working with you to resolve Ms. [redacted]'s complaint. Very truly yours[redacted]Vice President