FXDirectDealer

Review: Hello !!! I open trading account at [redacted]and deposit money $1000 5/**/2012 visa debit$800 6/*/2012 visa debit after I close account at 09/**/2013 my balance was $7562.51so I close account and transfer money back to same account at [redacted] same card and receive only 5831.8so I still waiting for $1721.05i talk to customer service nothing help , money was transfer to my account and I never receive any money , 12 days ago I still waiting for transferhere is copy from my bank statment09/**/2013CREDITVISA DDA [redacted] NY $69.27 09/**/2013CREDITVISA DDA [redacted] NY $300.00 $6,496.0509/**/2013CREDITVISA DDA [redacted] NY $700.00 $6,196.0509/**/2013CREDITVISA DDA [redacted] NY $800.00 $5,496.0509/**/2013CREDITVISA DDA [redacted] NY $800.00 $4,696.0509/**/2013CREDITVISA DDA [redacted] NY $1,000.00 $3,896.0509/**/2013CREDITVISA DDA [redacted] NY $1,000.00 $2,896.0509/**/2013CREDITVISA DDA [redacted] NY $1,000.00 $1,896.0509/**/2013CREDITWIRE TRANSFER ONCOMING DIRECT DEALER LLC $162.53Desired Settlement: I waiting for my money transfer $1730.71 back to original account

Business

Response:

Dear Sir or Madam:

I am writing on behalf of FXDirectDealer, LLC (“FXDD”) in response to a Revdex.com (“Revdex.com”) complaint filed by customer [redacted] (“[redacted]” or “customer”). Revdex.com notified FXDD of this complaint (No. [redacted]) via letter on October *, **, and **, 2013. Below, I have laid out the chronology of this complaint from FXDD’s viewpoint. Please find attached e-mail correspondence with [redacted] (Exhibits 4-6), as well as copies of his redemption requests (Exhibit 3) and account opening documents (Exhibits 1 and 2).

[redacted] opened two accounts with FXDD: (1) [redacted] (“Account No. 1”) and (2) [redacted] (“Account No. 2”) (see Exhibit 3). On September *, 2013, [redacted] requested that FXDD redeem the entire amount of both of his accounts ($7,562.51) (see Exhibit 3). Per [redacted]’s request, the entire amount was refunded on September * and *, 2013, primarily to his credit card, although a small portion was wired to his bank account.

On September *, 2013, [redacted] claimed that he had “lost money with the transfer” and had not received the entire amount owed to him (see page 1 of Exhibit 4). FXDD’s customer service and support (“Support”) explained to [redacted] that it might take another week for the transactions to be processed, but encouraged him to reach out to the accounting department directly with any questions (see page 1 of Exhibit 4).

A week later, the customer contacted Support about the missing funds, and notified FXDD that he had reported the problem to his bank, Revdex.com, and several government agencies (see pages 9 and 10 of Exhibit 5). FXDD responded by providing [redacted] with order detail screenshots which showed that the entire amount had been refunded (see pages 5-8 of Exhibit 5). Further, FXDD provided [redacted] with an Aquirer Reference Number (“ARN”), which [redacted] could in turn provide to his own bank to trace the transaction (see pages 5 and 8 of Exhibit 5).

Two days later, [redacted] then claimed that the funds had been sent to the wrong card (see pages 3-5 of Exhibit 5). FXDD explained to him that funds may only be returned to the original card used to fund the account (see page 3 of Exhibit 5). FXDD urged the customer to use the ARN to find out what had occurred (see page 3 of Exhibit 5).

On October *, 2013, the customer again contacted FXDD (see pages 1-2 of Exhibit 6). [redacted] claimed that his bank told him that the money had been posted back to his trading account (see pages 1-2 of Exhibit 6). However, FXDD responded and notified [redacted] that no funds had been returned, and urged [redacted] to contact the accounting department directly with questions (see page 1 of Exhibit 6).

The customer has not contacted FXDD directly since the beginning of October, although the customer continues to claim to Revdex.com that he has not recouped the entire amount of his balance owed.

While it is clear to FXDD that the customer’s funds have already been returned (see page 1 of Exhibit 5), FXDD is happy to assist [redacted] in resolving this issue. As previously reiterated, [redacted] is welcome to contact the accounting department directly for assistance.

Thank you for your attention to this matter.

Sincerely,

Corporate Counsel

Business

Response:

Dear Client,

As per Accounting Department no funds were returned to us. If you have any further

questions regarding this issue, please contact accounting department directly.

Hello !!! I just spoke to my bank , they say you posted money back to my trading accounts do you need wire address ? I call customer service ballance a re $00 wood you find if money was posted to my account please 09/**/13 at 18:36 pm for $921.05 authorization code [redacted] and same time $800 authorization code - [redacted]

Dear Client,

As per accounting Department the transfer was sent back exactly to the same card ending in [redacted] that originally funded the account.

Accounting department is pointing out the fact that you are providing the last 11 digits, while we are only given the first six and the last four digits They believe you are confused by the number of wild

card asterisks. Even though it only shows five stars, Visa cards are required to be 16 digits long. With this information in mind, we can compare the digits that are in the same placement ...

Please refer the ARN number [redacted] we provided in previous emails (as the card merchant shows the funds being successfully refunded on our end to the same card that originally deposited into the trading account.

If you have any further questions or concerns please do not hesitate to ask. Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you very match !!! for help me get my money back

wood you please close this case

Sincerely,

Review: I closed my trading account with them, I told them where to send my funds on the form they require to fill out for fund withdrawl. They state they wii send funds to original credit card unless a different one is specified. I gave them my routing number and account number because I no longer have the original credit card. I called them and they said I need to send an email, I work during their business hours and don't have access to internet. I already sent them my form on 11/**/13. I told them yester day 12/**/13 I wanted my funds in my bank with no fees deducted for their error. It didn't happen.Desired Settlement: I want all of my funds without any fees deducted. It is not my fault they did not read the form they created and require

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,