FYI Direct, Inc.

Review: This website debited money from my bank account after I cancelled my membership. I have spoken with them and they eventually denied my refund request. They shouldn't continue to take my money after I've cancelled my service. I don't see why they won't refund my money.

Product_Or_Service: credit scores and moitoring

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

They debited 9.95 from my bank account. I would just like a refund for that amount.

Business

Response:

Business Response /* (1000, 5, 2013/08/12) */

August 12, 2013

Re: Mr. [redacted] - Complaint Case # XXXXXXXX



Dear Ms. [redacted]

This is in response to your letter dated August 12, 2013, concerning the above-referenced matter.

This is to confirm that on August 6, 2013, Mr. [redacted] FreeScore membership was cancelled. We have issued a refund for the current month's membership fee in the amount of $9.95. That credit should post to Mr. [redacted] account within the next three to five business days.

Sincerely,

Compliance Specialist

Review: charging for service they do not provide, even after you contact them. You ask them to explain and then they tell you you pay every 30 days so this implies you are able to have the service for 30. However if you pay like I did on June 21 and want to cancel you only have the service until June 30, which is only 9 days of service. And when you say to them (Customer Service) as I did on several occasions (to which I also stated I hope the call is being recorded so he could hear himself([redacted]) and see that he continually contradicted himself ([redacted]), and he told me it was, so I stated, I pay for 30 days so I have access to the product for 30 days, he said yes. Then I said so if I cancel right now after the charge has been paid, I get access for 30 days, [redacted] said no it would end on June 30. This is fraud at its best and he continually refused to give me a straight answer. I asked who his supervisor was he told me "Jetta", so I said I would like to speak with her. He told me I could not speak with her because he was the highest level person I could talk to on the phone, so I suggested he have her call me back, again he refused stating that she does not return calls. This I fraud, poor customer service, and a business that should be removed from being able to do business because they pray on people who are trying to improve and monitor their credit scores so they can get ahead in life, just so this business can tear them down and make a profit while it ruins their credit.

Product_Or_Service: Access to my credit score

Order_Number: n/a

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want a refund, plus damages, plus the cost to be able to do business with a reputable business of my choice.Refund amount: $299.00cost to do business elsewhere with a reputable business: $35.00And a way to be able to show them as a fraudulent company.

Business

Response:

Business Response /* (1000, 5, 2013/06/21) */

Dear [redacted]

This is in response to your letter dated June 21, 2013, concerning a complaint filed by the above-referenced consumer.

Our records indicate that on May 15, 2013, Ms. [redacted] enrolled in a membership in our FreeScore program (the "Program") when she completed an order form via the Internet at a website sponsored by FreeScore.

The landing page through which Ms. [redacted] enrolled explained the terms of the offer including that: the FreeScore came with a seven-day trial period, during which she could use the benefits; the monthly membership fee would not be charged until after the end of the trial period; the membership could be cancelled during the trial period without incurring any cost by simply calling the program's toll-free number; the monthly membership fee would be automatically charged each month to Ms. [redacted]'s account, and the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged.

In order to enroll in the Program, Ms. [redacted] was required to complete an online order form and provide her personal information, including her name, address and credit card number. To confirm her enrollment, she was then required to enter her e-mail address and then click on a button labeled "View Score" after reviewing the terms of the program. Based on her acceptance of the offer, an e-mail was sent to Ms. [redacted] at [redacted].com confirming her enrollment in the FreeScore program and providing her with her membership id number and a link to the FreeScore site so she could access her benefits.

Ms. [redacted] was charged a total of two monthly fees of $14.95 for the FreeScore program. On June 21, 2013, Ms. [redacted]'s FreeScore membership was cancelled. Although Ms. [redacted] enrolled in the Program by completing and submitting an online order form, customer satisfaction is important to us. Accordingly, we issued two refunds in the amount of $14.95 each, representing the prior months' membership fees. Those credits should post to

Ms. [redacted]'s account within the next three to five business days.

Sincerely,

Correspondence Specialist