To whom it may concern:We have reached out to our customer, [redacted] We have apologized to her for failing to properly follow up on her concernsWe have dispatched a loaner vehicle to her residence and will return to the dealership with her newly purchased vehicle to perform the necessary repairsWe will have her vehicle for only a couple of days and will promptly deliver her vehicle back to her with those repairs completedAs soon as we have delivered the repaired vehicle to [redacted] and she is satisfied with the repairs, we will communicate back to the [redacted] that her complaint has been resolved.Sincerely,Pete T [redacted]
We have brought the customer back into the store and presented a new contract without the service contract and for a lower intrest rateThe customer is now happy with the final contract he has signed
To whom it may concern:We have reached out to our customer, [redacted] We have apologized to her for failing to properly follow up on her concernsWe have dispatched a loaner vehicle to her residence and will return to the dealership with her newly purchased vehicle to perform the necessary repairsWe will have her vehicle for only a couple of days and will promptly deliver her vehicle back to her with those repairs completedAs soon as we have delivered the repaired vehicle to [redacted] and she is satisfied with the repairs, we will communicate back to the [redacted] that her complaint has been resolved.Sincerely,Pete T [redacted]
We have brought the customer back into the store and presented a new contract without the service contract and for a lower intrest rateThe customer is now happy with the final contract he has signed