Fyzical Reviews (%countItem)
Fyzical Rating
Address: 755 Fallbrook Blvd # 200, Lincoln, Nebraska, United States, 68521-4637
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Received follow-up bill months after single appointment, included line item charges not originally discussed.
Had single initial evaluation on ***, included routine examination of back pain issue and went through a few stretches (that is literally the extend of the appointment). Was told that I had to pay upfront for initial visit - which was expected. However, on-top of the cost of the visit ($***), I was also subsequently billed $*** x 3 for items seemingly related to the discussion with the PT regarding a few stretches to do at home. They even laid out the total cost with my insurance upfront in the event I would have follow-up visits so I could know how many visits would I need to cover before insurance would cover. In no way did they mention that the actual act of attending PT would not only cost for the visit, but any activity related to the visit ON TOP of the visit charge. I will follow-up with insurance, I assume they hoped to pass through to insurance and inflate the bill. Unfortunately I got passed most of the expense for which i'm refusing to pay.
Remove all charges beyond visit charge as not meaningful work was done BEYOND the cost of the visit.
Contact Name and Title: ***, PT,CEO
Contact Phone: ***
Contact Email: ***
Cory-Per company policy we processed your new patient paper work payment agreement and a signature from you is on file. Our team spoke to you and discussed that we verified active insurance educated you on your specifics if you had any copay, coinsurance or deductibles. By signing you are stating and taking responsibility that you understood the financial requirements per YOUR insurance policy. At that time of service and because you had questions we also offered a Cash pay solution.
We check insurance benefits on all clients for the very reason to educate people of their insurance requirements and thus they get to make an informed decision to continuing with care.
We have also informed you to call your insurance company if you feel that the bill was not what you thought they should be.
Being that we are in network with your Health Insurance company so they tell us what they will pay.
At the time of your appoint with the information
stated above you chose to proceed forward with the billing of insurance and not proceed with cash pay.
You might also be aware that *** is a Direct Access Physical therapy state since 1950. Per law it allows you access to be evaluated and treated by a physical therapist without a referral and also thus pay out of pocket if you choose and NOT bill insurance as certain insurance contracts require steps for them to take on payment responsibility. At the time of your evaluation we stated the cash pay direct access pricing structure. We have many clients that also chose this option to reduce the financial concerns due to elevated insurance deductibles and out of pocket expenses.
You also were mailed from your insurance company and EOB-an explanation of benefit as it is the statement we receive in order to process what your responsibility is for the care you received minus any out of pocket expenses.
I have spoken to *** the PT that Evaluated you and she professionally confirmed the detail instruction and time spent at your appointment.
Insurance out of pocket fees continue to go up and we are sensitive to that for all our clients which is why we call on benefits, have you sign a form stating you are aware of the fees associated with care.
We are required by law per the insurance contracts to bill for our time spent with the patient.
Discounting a clients fees just because you were expecting a a financial consideration after a bill is submitted to insurance for benefit coverage is insurance fraud and we will not be part of insurance billing fraud.
The money you paid a the time of service has been applied to the balance of your bill. Additionally the 2 previous statements sent from our office explain the detail of what insurance has written off and what can be billed for the services rendered to you.
In a two year, I spent nine months in physical therapy for back surgery and six months for shoulder reconstruction. I received excellent care and have full range of motion agility from the good work they were able to perform. I would highly recommend them.
Can't get company to refund money that was double paid by myself and my insurance company.
On ***, I was seen at Center for Spine & Sports Rehab for ***. At that time, I paid the $*** copay required by my insurance company (***) for ***. On ***, *** processed a claim for $*** and paid $*** with $*** owed by me. I received a bill from Center for Spine & Sports Rehab and paid the $*** on *** with check #***. On ***, *** reprocessed the same claim in the amount of $*** from Center for Spine & Sports Rehab now paying the remaining amount of $*** which I had already paid. Upon receiving this EOB from the insurance company, I first contacted Center for Spine & Sports Rehab (*** Location) on *** regarding the subsequent overpayment by me since my insurance company reprocessed the claim and paid the balance I had been billed. I was told that it would take approximately 2-3 weeks to receive the refund. After 2 weeks and not receiving the check, I called again (*** location this time because I could never get anyone to answer the phone at the *** location) and was told it should be coming. The third time I called which was *** (tried calling both locations and could not get anyone to answer at either), I left a message at the *** location this time and no one called me back. On Friday, ***, I again called and left a message and told them that that was the fourth time I had called regarding the refund and if I didn't hear back from anyone, I was filing a complaint with the Revdex.com. Later that afternoon, I received a call from someone at the *** location stating that the person/manager that was the only one that could sign the check was out of town until Monday, ***. I asked her why the check wasn't sent out the last time I spoke to her prior to that and that I found it odd that the manager wasn't out of town when I called that time? She gave me an excuse that there were several *** claims that there was an issue with and that they had left messages for the manager to get these refunds out (so mine obviously isn't the only one they have not refunded to the patients). I waited one week from when the manager was supposed to be back in the office and still have not received my refund for overpayment. The name of the manager I was given was *** (sp). I have contacted them as you can see on multiple occassions. I would even be willing to pick up the check to assure I get it but they always say the check isn't ready waiting for this manager, ***. Any assistance in getting this overpayment back would be greatly appreciated.
I would like the business to refund me the $*** that they were overpaid by me.