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G A Bove Fuels

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Reviews G A Bove Fuels

G A Bove Fuels Reviews (8)

This was clearly a misunderstanding We were totally unaware that her father had passed away We have since been in contact with the consumer and updated the account We sincerely apologize if the customer feels she was treated poorly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom It May Concern,
I appreciate the Revdex.com’s attempt to help me mediate this
incident. There is no offer of
compromise from the business in their response.
In addition, the business’ version of events is incorrect
The actual events are as follows:
The first service call was
performed by a technician who openly admitted that he had very little
experience with heat pumps. The reason
the heat pump was reading degrees F was because that was the temperature in the utility room.
The Connection to the thermostat
was in the utility room, in clear view, set on top of the heat pump control
panel. I know this because the second
service call was responded to by a technician who did know what he was doing. He immediately saw the thermostat/sensor on
top of the control panel and made the connection between the reading and the
actual indoor temperature in the utility room, STILL degrees F.
Also, they did charge me for both
visits, and only agreed to charge me for one visit upon my complaint to the
company. The fact that they then chose
to charge me for the more expensive and ineffective visit was and is the issue
at hand.
As for my being on a will call
service, this is completely untrueAs proof I can reference the fact that I
never needed to call or did call for delivery of gas before this incident. I signed up for their service along with my
next door neighbor, and he will support my assertion that we
were not, and never were on a “will call” service planThat is a bald faced
lie
In my estimation this lie is a
convenient excuse for their cancelling my delivery with no notice during the
middle of a cold winter because of this ongoing debate. I have a wife and children, and the
company’s flagrant disregard for common courtesy and for the law left us with
no heat for days
With no fuel and no heat I decided
I would pay the bill so that my family would have heat. Having said that, I believe this whole entire
situation could have been courteously dealt with by simply letting me pay the
bill that actually produced a solution to my heat pump problem
Please know that I have never left a bill unpaid in my entire life At years of age I have a perfect credit
rating, so the idea that I would stiff someone is ridiculous. I simply wanted a mutually agreeable and
sensible solution. I have run my own
business for years and I would never treat a customer the way this company has
treated me and my family
This company offers no compromise whatsoever. from my experience this is typical of their complete disregard for
customer’s needs, rights and satisfaction.At this juncture, with the amount of time and effort I have had to put in to address this, a full refund of my money and a written apology from the owner would be a logical solution
Regards,

We were waiting for HEAP notice for this accountOnce the notice was received we made the delivery on 1/8/

Due to the extreme temperatures, we were experiencing delays in delivery at that time. According to our records the delivery was made on 1/1/at 12:PM

Due to the extreme temperatures and snow this winter, we have had a up to a week delay when customers call for service.  We do apologize for this and do our best.  We do encourage customers to sign up for automatic delivery and a budget plan for this reason.  Due to company policy the...

consumer's account must remain COD.

This was clearly a misunderstanding.  We were totally unaware that her father had passed away.  We have since been in contact with the consumer and updated the account.  We sincerely apologize if the customer feels she was treated poorly.

Due to the extreme temperatures, we were experiencing delays in service at that time.  We were in contact with the consumer and were not able to complete the service therefore we issued a refund.

When we arrive 12/22/14 the heat pump was not reading the correct outside temperature. It said it was 75 when it was really cold outside.  This was because the system was constantly  running and generating it's own heat.  The system needed coolant to function properly.  We fixed...

this problem and it was running great when we left.  We charged him for the service call $173.50 and 30.40 was for the refrigerant. We were called on the 12/31/14 and found the sensor was not working.  This may have burned out from the first problem.  We fixed it, it was running properly and did not charge him for this.   We were called for fuel on 3/22/14 and he still had this the repair amount as an outstanding balance.  He is on a will call account and we generally do not deliver with an overdue balance.  The bill was paid and his fuel was delivered.

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Address: 76 Railroad Street, Mechanicville, New York, United States, 12118

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