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G A Money Exchange

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G A Money Exchange Reviews (2)

Hi [redacted],
We hereby give reply to your letter. Mr. and I attended the business client, as he realized I had also attending to other people in the other cubicle (as I mention me), ... everything had been arranged by proper, rational, I would have given the opportunity to do things in a reasonable way, unfortunately, was bringing a lady in his truck, who under the truck, began to behave in a manner quite grocera and irrational, and fast she screamed ... "Talk to the police" on several occasions in a way I wanted everyone found out, which of course she was not the person I had to fix things then Mr. withdrew from the window playing along to grocera lady ... in these situations, I would have asked the customer to wait for me to make the cut, or properly find that ticket, calmly, but it was not so .. Now ... in the afternoon, was to collect and arrange a ticket from the trash and carries a big book that is on the floor, I found the ticket there $ 500.00 MN, but as I say again, they did not give me the opportunity to take them a phone number to make them a call and let them know what they were happening. Therefore, I ask you help me find a way to return the ticket properly and everything is done in order, as it should be. I also ask you to please not let the aggressive lady is present, do not know his name. Thank you so much for your attention, I take leave of you ... ATTE. [redacted] ...

Review: I'm mexican and live in the city of San Felipe, Baja California,2 hours south of Calexico, Ca down in Mexico, every two weeks I travel from my city to Calexico to get my groceries, and normal family shopping, to get "more" from my country currency "pesos" I normally go to an Money exchange business in Mexico or calexico looking for the one with the best exchange rate for my mexican money..well this past saturday august 16th, I went to this "business" know was G.A. Money exchange on the imperial ave. #722, just at the side of McDonalds burgers, the exchange rate on the advertising window was $12.90 pesos per $1 dollar, so I gave to the lady there (aprox 50 years old) $4,000 pesos and another $1,500 pesos for a total of $5,500 to be exchanged for dollars, she just told me OK and here is your total in dollars, and she just showed me the dollars amount on the screen of her calculator and I asked for a receipt or at least the piece of printed paper from the calculator and she just told me that she was out of paper..sorry!! she gaved me $385.21 dollars for my money, I went to my car and took my phone calculator and divided $5,500 / 12.90 adn the amount was $426.35, I went back to the window and told the lady that she gave me less money, I was missing $41.14 dollars and quickly the showed me how $5,000 divided on 12.98 were $385, so, my first complain with her why the exchance rate was higher that the advertised on the sign and she just said.. well I havent changed the sign, sorry.. and then I told her that I gave her $5,500 not $5,000 and she quickly said that sorry but you gave me less.after lossing several minutes arguing with her I opted to call the police on the 911, and officer can minutes later and asked the lady for my receipt and she said she was out of paper, then the officer told her if she can review the Cameras and she said that she dont have cameras, sorry..the officer told me that he cannot make the lady to give me my money all I can do is to file a complain on a commerce chamberDesired Settlement: I want my $41 dollars or my $500 pesos back, this business is doing money transactions with NONE or any security measures:- no printed receipts for customer to review before and after leaving the servicing wiwdow- no cameras to protect the customers or protect the business- using a higher exchange rate that the promoted on advertising sign on the sidewalk.while I was asking my dollars for the $500.00 pesos, four/five customers werent awared that they received money for 12.98 instead 12.90

Business

Response:

Hi [redacted],

We hereby give reply to your letter.

Mr. and I attended the business client, as he realized I had also attending to other people in the other cubicle (as I mention me), ... everything had been arranged by proper, rational, I would have given the opportunity to do things in a reasonable way, unfortunately, was bringing a lady in his truck, who under the truck, began to behave in a manner quite grocera and irrational, and fast she screamed ... "Talk to the police" on several occasions in a way I wanted everyone found out, which of course she was not the person I had to fix things then Mr. withdrew from the window playing along to grocera lady ... in these situations, I would have asked the customer to wait for me to make the cut, or properly find that ticket, calmly, but it was not so .. Now ... in the afternoon, was to collect and arrange a ticket from the trash and carries a big book that is on the floor, I found the ticket there $ 500.00 MN, but as I say again, they did not give me the opportunity to take them a phone number to make them a call and let them know what they were happening. Therefore, I ask you help me find a way to return the ticket properly and everything is done in order, as it should be. I also ask you to please not let the aggressive lady is present, do not know his name. Thank you so much for your attention, I take leave of you ... ATTE. [redacted] ...

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Description: Currency Exchange

Address: 722 S Imperial Ave #2, Calexico, California, United States, 92231

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