G & G Auto Inc

Attached is a copy of the letter that I sent to Mr. David N[redacted] about repairs to the 2005 JeepLiberty that he purchased from G & G Auto on February 14, 2017. My feelings regarding thesituation have not changed.I do not feel that I can be expected to pay for repairs that first of all, we did not...

see firsthandneeded to be done, and secondly, that we were not able to perform the repairs ourselves.Mr. N[redacted] had a list of items that he said his mechanic replaced but our mechanics had noknowledge that these repairs needed to be done. When he called our salesman and our servicedepartment, both told him to bring the Jeep in and they would look at it. He never called back.He never brought the Jeep in. Then he sends a letter demanding money for repairs that he mayor may not have had done.I do not feel that I am responsible for the repair bills that Mr. N[redacted] created on his own.If you have any questions, please feel free to contact me at ###-###-####.Sincerely,Vice President

Review: This is the email that I have sent to the used car dealer:Attached please find a list of things we have had to purchase to TRY to fix the 2004 Dodge Durango that we purchased from Tom at the beginning of August of 2014. Since the date of purchase we have had issues with the vehicle. We, myself and my husband [redacted], have called numerous times. As of today, we have not received a call back. We have purchased everything from sensors, hoses, PCM module that someone from G & G Auto said they would help purchase, to a remanufactured engine that was NOT covered by the warranty as it was due to a bent valve, new torque converter and radiator. Not to mention all new fluids and hoses, battery, injectors and miscellaneous other things. The latest thing, is that the vehicle broken down on me on my way to work on Saturday, December 6, 2014. We thought we had fixed the issue and it broke down again that day on my way home from the store, in the dark, in the rain with three children in the car on the road. I had a young couple help me push it off the road.I am very disappointed in your customer service. There are several things that I believe we were misinformed about. One being that we were supposed to be given $500 for our van, not $300. We were NOT told that the warranty was added on to our loan, we also were not told how the warranty worked. As of today, Monday, December 08, 2014 we have not received a call back from anyone trying to assist with this terrible purchase we feel we have made. We have spent just as much money trying to fix this vehicle as we signed the loan for.Desired Settlement: I would like several things to resolve this issue. 1st a call back by owners. 2nd reimbursement for ALL expenses that we have incurred on our own because "they" couldn't figure out what was going on with the Durango. I have spent in repairs just as much as I have signed a loan for. As of this date, December 9, 2014 we are still having issues. We have replaced some of the parts of the engine numerous times. I am out so much money that I am unable to purchase Christmas presents for my 4 children.