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G & J Towing and Recovery

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Reviews Auto Repair, Auto Services, Towing Company G & J Towing and Recovery

G & J Towing and Recovery Reviews (2)

Our Prices are posted in our office and the Police Department has a copy of those charges as well. Owner was advised of the location and charges at a time ,when he had an opportunity to recover the Jeep before storage got to high. The Auction has been postponed and he will receive a notice of the...

new auction date in the mail. Our charges are in line with most all of the companies in the valley and are non negotiable.

Review: This complaint involves up to 3 businesses which are affiliated. They are G & J Towing & Recovery Inc, [redacted], and [redacted], at least two of which have the same address. On May 30 2015, a vehicle I own was being driven by a person unknown to me and without my permission and that person was stopped by Roanoke County Police Officer [redacted] for the charge of DUI. Rather than contacting the owner, the police contacted [redacted], who towed the vehicle to the lot of [redacted], a business seemingly owned by G & J Towing & Recovery Inc. A few days later, my first knowledge of this was a letter from G & J Towing & Recovery as well as a letter from the DMV advising this same company had applied for a lien on my vehicle. G & J Towing asked for a payment of tow charges of $175, which although legal are approximately twice the going rate for this kind of tow, an additional processing fee of $185 for unspecified services, and an additional lot charge of $50 per day for it being on the property of [redacted]. I immediately contacted G & J Towing and offered to pay the real expenses up to the approximate value of the vehicle which is $400-$500, asking them to waive the lot charges and explaining that the vehicle was used and seized without the owners knowledge. They refused to negotiate any reduction in expense. In a subsequent visit to the property to reclaim person effects, I noticed that there are more than two dozen vehicles on the same lot, none of which are being assessed this $50 daily charge. Based on this observation, I reasoned that the $50 daily charge is an arbitrary number imposed by the businesses.Desired Settlement: I feel that G & J Towing & Recovery should have recognized that I, the vehicle owner, was an injured party in this incident as it occurred without my knowledge of permission. I also feel that they should have accepted payment offered to reclaim the vehicle and not refused to consider any financial relief, especially recognizing that the amount offered was fair for the age and condition of this vehicle, a 1995 Jeep Grand Cherokee. Their actions are seemingly legal but not ethical or moral.

Business

Response:

Our Prices are posted in our office and the Police Department has a copy of those charges as well. Owner was advised of the location and charges at a time ,when he had an opportunity to recover the Jeep before storage got to high. The Auction has been postponed and he will receive a notice of the new auction date in the mail. Our charges are in line with most all of the companies in the valley and are non negotiable.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business chose to respond to the legality of their actions, which was not the nature of the issue. The issue was about making ethical business decisions and that issue was ignored. Thanks to the Revdex.com for trying to arbitrate an agreeable resolution.

Regards,

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Description: TOWING-AUTOMOTIVE, AUTO REPAIR & SERVICE

Address: 3021 Preston Avenue, NW, Roanoke, Virginia, United States, 24012

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This website was reported to be associated with G & J Towing and Recovery.

This website was reported to be associated with G & J Towing and Recovery.

This website was reported to be associated with G & J Towing and Recovery.


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