G & M Moving and Storage Corp

At this time, I have been contacted directly by G & M Moving and Storage Corp regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They are refusing to honor the insurance I purchased through the moving broker since that company has changed their business name Tony, an employee, said he was authorized to offer $to my $claim for damages He complained about my contacting Revdex.com and the fine levied and incorporated that fine amount in the offer He told me weeks ago they were mailing me an agreement I called him this Monday to tell him I haven't received anything from them and he said he was waiting for "them" to send something, and he'd call me right back I haven't heard from him since In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, M L [redacted] Customer Service – G & M MOVING AND STORAGE

The customer was contacted directly through G & M Moving and Storage, although we do not admit any wrong doing in our process, we want all of our customer to know that we respect their opinion and are here to work with them in resolving concerns that may arrive Our resolution with [redacted] in which he has agreed too and remains satisfied with , was that we agreed to compensate [redacted] for his concerns and he agreed to accept the compensation in the amount of $as final resolutions to his concerns as well We hope that we would continue to serve all of our clients with the upmost respect and be responsible to ensure that they are satisfied with the services that they have received Thank you for your time G & M Moving and Storage Corp

Absolutely HORRIBLE customer service While trying to solve a delivery date issue, receptionist hung up on us Driver who picked up items promised a date and then we were told the driver can't commit to a date Drove hours to get there before they delivered and had to buy air mattresses and bedding at [redacted] because we had nowhere to stay and received the call that they weren't coming that day as we pulled into the new city Talked to receptionist as well as a "manager" (or so he claimed) that promised up it would be delivered later in the evening the day we arrived (originally told 2-p.mon 8/*) Truck finally showed up at 2:p.mon 8/* They called us times every few hours and told us it was coming and would be there in an hour or two and it never showed Receptionist should be fired - I work in the customer service world and wouldn't tolerate her for day as an employee

Thank you for bring this matter to our attention, we make every effort to work with our clients and satisfy there concerns and needsWe were in receipt of [redacted] concerns in January [redacted] originally contracted with a MOVING BROKER - not our company directlyWe are an agent for the licensed and Broker and agreed to service [redacted] move according to the contract she signed with the Moving Brokers companyWe have spoken to [redacted] on several occasions and she was in agreement to the settlement offered and does confer the conversation with us about her originally booking with a Broker, in which she was not aware of as well as her working directly with our claims representative to understand her claim and how it worksAlthough we attempt to make every effort to ensure that our clients are happy, there will be times due to unforeseen circumstances that they will sustain damage [redacted] notified our office of such damage and subsequently we provided her with our claim representative contact informations [redacted] to ensure timely review and response to her claim [redacted] worked with our third party provider to discuss her damage and she agreed in writing with them the amount to satisfy her claimOnce we received her signed agreement, we sent [redacted] a check for $ [redacted] contacted our office to notify us that she never received her check, we apologized for the inconvenienced and ask her to wait a few more days to receivedA few days later [redacted] contacted our office again, and notified us that she still did not receive the checkWe advised her that at this point the only solution we could offer was to place a stop payment on the original check and then deposit funds directly into an account [redacted] agreed to this and we proceeded to obtain her information to make the paymentSubsequently, she called us back on the Friday and stated she did in fact receive the check and that she deposited itWe explained to her that based on her previous conversation we had already placed a stop payment on the check as we agreed She then stated that she would check with her bank and call us backShe subsequently called our office back to inform is that it was in fact being returned due to the stop [redacted] informed us at that point that she also received additional fees for the return of the check In lieu of her inconvenience we agreed to deposit the original amount agreed to to settle her claim for $, plus any fee associated in which [redacted] agreed too The total we paid to [redacted] was $to satisfy her concernsHer response was an email we received below: [redacted] [redacted] We again are sorry to here that [redacted] was not happy with the services she receivedWe attempt to make every effort to resolve any concerns that our customers have and take full responsibilities for our company actionsWe try to resolve all matters as quickly and rapidly as they arise We thank you again for bringing this matter to our attention

Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilitiesTo better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ? Bill of Lading (contract) ? Order for Service? Household Goods Descriptive Inventory (both pickup and final delivery copies) ? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns.We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, [redacted] Customer Service – G & M MOVING AND STORAGE

At this time, I have been contacted directly by G & M Moving and Storage Corp regarding complaint ID ***, however my complaint has NOT
been resolved because:
They are refusing to honor the insurance I purchased through the moving broker since that company has changed their business name Tony, an employee, said he was authorized to offer $to my $claim for damages He complained about my contacting Revdex.com and the fine levied and incorporated that fine amount in the offer He told me weeks ago they were mailing me an agreement I called him this Monday to tell him I haven't received anything from them and he said he was waiting for "them" to send something, and he'd call me right back I haven't heard from him since
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unable to provide legal contracts because I was not even provided with copies of the contracts that were signed under duressThe contracts were signed knowing that if they were not signed I would not have a mover when I needed one.
In order for the *** to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

[redacted]
 
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[redacted]
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[redacted]
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[redacted]...

[redacted]   Dear Revdex.com,   Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer.  Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.   It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and  resolved in accordance with their coverage and contractual liabilities.   To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.   We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);   ü  Bill of Lading (contract) ü  Order for Service ü  Household Goods Descriptive Inventory (both pickup and final delivery copies) ü  Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)   We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.      Very Truly,   M L[redacted] Customer Service – G & M MOVING AND STORAGE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have already gone thru the MovingClaims Center and am not satisfied with there help.  We were deceased by the Broker and the Moving Co..The Broker told me we were covered for $10,000 for loss and damage and the moving company pulled a fast one on us.  When they came and pick up our items they say we had more to go and said they would add the items for a charge which we accepted.  Then when we were signing the paperwork with the new items the moving company said seeing we are not going by weigh just sign here and here.  I did not know I signed my items were covered by weight...  They never weighed our products and our trying to settle by weight.  We have know clue what the weight of our shipment was, so how can they make us an offer of $68.00 for $8000.00 they stole.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and...

fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ? Bill of Lading (contract) ? Order for Service? Household Goods Descriptive Inventory (both pickup and final delivery copies) ? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly,[redacted]Customer Service – G & M MOVING AND STORAGE.

We are currently awaiting on the consumer to respond to our offer of $450.00 settlement.   Once she signs the claim release we will send her payment of $450.00.  Please advise further. Thanks

At this time, I have been contacted directly by G & M Moving and Storage Corp regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They are refusing to honor the insurance I purchased through the moving broker since that company has changed their business...

name.  Tony, an employee, said he was authorized to offer $450 to my $1200 claim for damages.  He complained about my contacting Revdex.com and the fine levied and incorporated that fine amount in the offer.  He told me 3 weeks ago they were mailing me an agreement.  I called him this Monday to tell him I haven't received anything from them and he said he was waiting for "them" to send something, and he'd call me right back.  I haven't heard from him since. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Re:  Complaint  ID [redacted]Complainant:  [redacted] and [redacted]  Dear Sir/Madam:  In response to your request for a written response to the consumer complaint for loss/damage allegedly arising from her interstate move,  attached please find a copy of  responses (2)  provided to the Office of the Arizona Attorney General's Office in December 2016 with a follow up response provided on Feb. **, 2017.  It is my understanding that the matter is being investigated by the AZ Consumer Protection Section.  Her initial claim included claims for loss and damage and G&M's response letters addresses these claims.  The Claimants had been directed to file a claim with the claims company--[redacted] as it concerns their claim.  I believe the consumers have done so but are not satisfied with the settlement offer made to the [redacted].  Upon information and belief, they did not accept this settlement offer.    Their demand is simply unrealistic and unsupported.  They are  evidently unhappy with their "Home State's" response to them...so they are now filing a complaint with the Revdex.com in NY.  I believe they already filed with the USDOT as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[You are right , we are not happy with their response.  Our claim is not unrealistic or unsupportive.  G & M Moving stole our property and do not want to either give it back or give us the value.  Their driver deceived us by getting us to sign the weight value.. They never weighed our goods in the first place so, either give our stuff back or give us back the value of our goods that we can prove.  It is not unrealistic or unsupportive..]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was contacted directly through G & M Moving and Storage, although we do not admit any wrong doing in our process, we want all of our customer to know that we respect their opinion and are here to work with them in resolving concerns that may arrive.   Our resolution with [redacted] in which he has agreed too and remains satisfied with , was that we agreed to compensate [redacted] for his concerns and he agreed to accept the compensation in the amount of $150.00 as final resolutions to his concerns as well.   We hope that we would continue to serve all of our clients with the upmost respect and be responsible to ensure that they are satisfied with the services that they have received.     Thank you for your time.  G & M Moving and Storage Corp.

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[redacted] **Dear [redacted], Please note that G & M MOVING AND STORAGE is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer...

satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.As per [redacted] terms and regulations, we request that the customer submit copies of the contracts he/she received from the company he/she had transactions with to determine the company he is attempting to file his complaint against. All Copies of Contract Documents FRONT AND BACK: ü Bill of Lading (contract), ü Order for Service, ü Household Goods Descriptive Inventory (Both pickup and final delivery copies). Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations).We urge the customer to submit additional information as soon as possible so that we may address his/her issues.We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly,[redacted]

We are currently awaiting on the consumer to respond to our offer of $450.00 settlement.   Once she signs the claim release we will send her payment of $450.00.  Please advise further.
 
Thanks

she had received all her items in good faith and we compensated her $300.00 off her move for satisfaction.