Ms. [redacted],
According to Ms. [redacted] complaint, she previously purchased a
piece of property last year. Now she is
trying to build a home and a lien is on the property that she purchased, which
is keeping her from building. Ms. [redacted]
came into our office earlier this...
week demanding that we release the lien. We do show that the lien was for another
individual that our client previously filed and not for Ms. [redacted]. Being that
our client filed the lien in another individual name, this makes Ms. [redacted] a
third party. We were not able to discuss
the matter in detail with Ms. [redacted], because by law we can’t release
information to a third party. We
referred Ms. [redacted] back to her attorney.
Ms. [redacted] attorney that assisted her in purchasing the property should
be responsible for not notifying her of the lien during her original
purchase. Ms. [redacted] demanded that we
accept a settlement, but we do not have the authority to accept settlements on
our client’s behalf. Doing Ms. [redacted] a
courtesy favor, while she was in our office we called the original creditor who
placed the lien, and asked them if they would be willing to accept a settlement
to release the lien. Our client refused
the offer, and we made Ms. [redacted] aware of their refusal. Ms. [redacted] is requesting that we release the
lien, but that is out of our authority.
We can’t release the lien unless the lien is paid or if our client tells
us to. Ms. [redacted] would need to go to the
original creditor who placed the lien or refer back to her attorney to get this
matter resolved.
To Whom It May Concern: Ms. [redacted] we would like to apologize that you are having a personality conflict with Mr. L**. We were aware that you called back and asked to speak with Sharon who is in the clerical department not the collections department. Sharon is not trained in...
that area to handle collection calls, so therefore she would not be able to speak with you regarding your account. All our collectors have to be trained to be a collector, because there is certain language that they must quote to you to stay within the law. Ms. [redacted] we do have other trained collectors that you may speak with in reference to your account. If you would like to call us back and request a different collector to speak with, we will gladly help you get your account cleared up. Please call us at 864-[redacted].
Ms. [redacted], After reading your complaint, we have reviewed the conversations. We are very sorry that you and Mr. L** wasn't able to work your account out. We have spoken to the original creditor, and they have notified us of the one payment you made on 9-22-17. They also stated that there was...
no arrangements made with their office only that you just made a one-time payment. We will be more than happy to work with you to get you set up on some type of monthly payments according to your budget. If you are interested in clearing your account you may contact our office at 864-[redacted] and ask to speak with Kay B[redacted] the supervisor. She will be happy to assist you in this matter.
We show that your check returned from the bank with
insufficient funds. However, it is not
our policy to notify you that your check returned before it will be placed on
your credit file. When we spoke to you
before you submitted the check, and we made you...
aware that your bill needed to
be paid by end of the month so that it would not affect your credit. We did not know that your check would
return. However, we received your check
on 6-29-15 back from the bank. The same day we left you a message to notify you
that your check had returned, but you failed to return our call. In most cases the consumer knows before we
know that a check did not clear their bank, with that being said you should
have contacted our office to let us know about your situation. We do show that you disputed the account, and
we have taken the account off your credit file since it was paid in full. If you have any other questions, please feel
free to call us.
Ms. [redacted],
According to Ms. [redacted] complaint, she previously purchased a
piece of property last year. Now she is
trying to build a home and a lien is on the property that she purchased, which
is keeping her from building. Ms. [redacted]
came into our office earlier this...
week demanding that we release the lien. We do show that the lien was for another
individual that our client previously filed and not for Ms. [redacted]. Being that
our client filed the lien in another individual name, this makes Ms. [redacted] a
third party. We were not able to discuss
the matter in detail with Ms. [redacted], because by law we can’t release
information to a third party. We
referred Ms. [redacted] back to her attorney.
Ms. [redacted] attorney that assisted her in purchasing the property should
be responsible for not notifying her of the lien during her original
purchase. Ms. [redacted] demanded that we
accept a settlement, but we do not have the authority to accept settlements on
our client’s behalf. Doing Ms. [redacted] a
courtesy favor, while she was in our office we called the original creditor who
placed the lien, and asked them if they would be willing to accept a settlement
to release the lien. Our client refused
the offer, and we made Ms. [redacted] aware of their refusal. Ms. [redacted] is requesting that we release the
lien, but that is out of our authority.
We can’t release the lien unless the lien is paid or if our client tells
us to. Ms. [redacted] would need to go to the
original creditor who placed the lien or refer back to her attorney to get this
matter resolved.
To Whom It May Concern: Ms. [redacted] we would like to apologize that you are having a personality conflict with Mr. L**. We were aware that you called back and asked to speak with Sharon who is in the clerical department not the collections department. Sharon is not trained in...
that area to handle collection calls, so therefore she would not be able to speak with you regarding your account. All our collectors have to be trained to be a collector, because there is certain language that they must quote to you to stay within the law. Ms. [redacted] we do have other trained collectors that you may speak with in reference to your account. If you would like to call us back and request a different collector to speak with, we will gladly help you get your account cleared up. Please call us at 864-[redacted].
Ms. [redacted], After reading your complaint, we have reviewed the conversations. We are very sorry that you and Mr. L** wasn't able to work your account out. We have spoken to the original creditor, and they have notified us of the one payment you made on 9-22-17. They also stated that there was...
no arrangements made with their office only that you just made a one-time payment. We will be more than happy to work with you to get you set up on some type of monthly payments according to your budget. If you are interested in clearing your account you may contact our office at 864-[redacted] and ask to speak with Kay B[redacted] the supervisor. She will be happy to assist you in this matter.
Ms. [redacted],
We show that your check returned from the bank with
insufficient funds. However, it is not
our policy to notify you that your check returned before it will be placed on
your credit file. When we spoke to you
before you submitted the check, and we made you...
aware that your bill needed to
be paid by end of the month so that it would not affect your credit. We did not know that your check would
return. However, we received your check
on 6-29-15 back from the bank. The same day we left you a message to notify you
that your check had returned, but you failed to return our call. In most cases the consumer knows before we
know that a check did not clear their bank, with that being said you should
have contacted our office to let us know about your situation. We do show that you disputed the account, and
we have taken the account off your credit file since it was paid in full. If you have any other questions, please feel
free to call us.