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G & B Photography

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G & B Photography Reviews (2)

To whom it may concern, Thank you for forwarding the complaint to us and bringing it to our attentionIt seems there was confusion on both endsI will be taking care of *** *** personally to make sure this issue is resolvedI have included the email I sent to *** *** belowPlease let me
know if there is anything else I need to take care of in regards to this Revdex.com complaintThank you so much! Rebecca R*** Customer Service & Sales Supervisor Grynn & Barrett Enterprises, IncAnngina DrEnfield, CT ###-###-#### fax ###-###-#### http://www.grynnandbarrett.com This email transmission may contain information that is copyrighted, proprietary, privileged and/or confidential and is intended exclusively for the person(s) to whom it is addressedAny use, copying retention or disclosure by any person other than the intended recipient or the recipient's designees is strictly prohibitedIf you are not the intended recipient or their designee, please notify the sender immediately by return email and delete all copiesThank youFrom: *** *** *** Sent: Monday, January 25, 10:AM To: '*** Subject: Request for Refund Good Morning *** We received a request/complaint for a refund for the package of photos you prepaid online for *** We also have noted and were informed you were interested in retakes since your son was only photographed on ID/orientation day per our conversation on 10/30/I personally called you on 11/3/at ###-###-#### and left a message explain we were having a retake day in our Enfield studio on November 10th in the evening and to call us back to schedule an appointment as soon as possibleWe unfortunately never received a response back from youIf you responded to the *** email address we would not have gotten your emailUnfortunately, in error, this email address does not read “do not reply”, since that email is not assigned to anyone and we do not have access to it. I apologize for the confusion and we will have someone correct the email as soon as possible If you are interested in having *** picture retaken we are having an additional studio retake day this Wednesday, January 27th from 4-6pmThe appointments are about 5-minutes long and are at absolutely no cost to youYou will be able to see the photos as they are taken and approve which image you would like printed for your package Or I can request a refund for your prepaid packagePlease let me know how you would like me to move forward and if you have any questions Thank you so much, Rebecca R*** Customer Service & Sales Supervisor Grynn & Barrett Enterprises, IncAnngina DrEnfield, CT ###-###-#### fax ###-###-#### http://www.grynnandbarrett.com This email transmission may contain information that is copyrighted, proprietary, privileged and/or confidential and is intended exclusively for the person(s) to whom it is addressedAny use, copying retention or disclosure by any person other than the intended recipient or the recipient's designees is strictly prohibitedIf you are not the intended recipient or their designee, please notify the sender immediately by return email and delete all copiesThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like a full refund for my package, as I have requested on several occasions.
Sincerely,
[redacted]

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Address: 3 Annginna Dr, Enfield, Connecticut, United States, 06082-3222

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