There are a few points I would love to dispute with this customer such as we do not do ANY timed deliveries ever, especially on the biggest holiday of the year and I only wish we had enough time to single out his order from the hundreds of other customers we made happy that day, but it is not our goal to continue to go back and forth and have an unhappy customer It is also clear that any and all attempts to satisfy this customer have been dismissed by him We have offered to refund his cost but as of this date, he has still not provided us with his credit card so that we can facilitate that I still wish to resolve this but unfortunately he will need to provide us with the needed information Please let him know that we are still willing to provide his refund for the items he did not receive Best regards - Edible Arrangements
Good morning, Mr*** is more than welcome to come into the store to provide his credit card to us for a refund to avoid providing a credit card number over the telephone, this is would be a wonderful solutionRegarding the request to issue a check, when an item is purchased using a credit card it is not the policy of Edible Arrangements International to issue refund check, nor is it for any retail businessWe would ask Mr*** to call prior to coming into the store so that I can be available to process the refund myself and to insure the credit card company has not already issued a refund I trust this is a perfect solution to his concerns about providing a credit card over the telephone
Best regards - Diana K***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
I still feel like the company promised goods and created a situation where the customer never
had a chance to back out of the purchase since the company knew they could never fulfill the order from the very beginning of the purchaseUntrained personnel is not an excuse for a company to make promises and not hold up there side of an agreementLike mentioned earlier with the very first encounter with the representative on Feb I made them aware the entire item I was looking for was an item with the chocolate covered pineapples and made a purchase based on thisIf the person was so untrained they shouldn't be allowed to represent your company, or the item should have been addressed on Feb when corrections to the name on the delivery were madeThe day of the purchase I did have a missed call and it was from Edible Arrangements but due to unforeseen circumstances I was unable to answer the phoneThey called around 9am Feb The item was requested to be delivered around 2pm on Feb 14. I do see that there is a window for the purchase on the receipt for the delivery could be made from 8am to 2pmThe delivery was made around 10:30am which was way ahead of schedule and still not a reasonable enough time to respond to the changes the company made. It seems like the company rushed the delivery so I would not have a chance to back out of the purchase. Now in response to the encounter in the storeBeing called belligerent is an extreme stretch of the definitionThe most harsh thing ever said by myself was thanks for nothing and that was as I was leaving and never raised my voice my voice during the entire encounter. I did become disappointed once I tried explaining the situation to the companies representative that I would have never bought the item if I had been told on Feb 9th or on Feb 12th when I had reentered the store dealing with the same purchase , she then stated I was just stretching out the situation and that all she could do is give me $back for what it would have cost to have pineapples dipped. Which anyone would become disappointed when you feel like you had been manipulate since the company sold me a $purchase under pretense never to honor the beginning request of the dipped pineapplesThe companies representative then tried to rush the situation to a closer and refused to listen to anything I had to say while trying to explain the problem I had by interrupting and cut me off during the encounterThat is when I told the representative thanks for nothing and leftIf the encounter had been so threatening the employees standing in the front of the store had plenty of time to do whatever they felt necessary for their safety and that includes call the police especially if someone was claimed to be so hostileI feel like this is an attempt to redirect focus of the situation away from that the purchases from this company were made and promised with the intent of never being able to fulfill themRegards,
*** ***
There are a few points I would love to dispute with this customer such as we do not do ANY timed deliveries ever, especially on the biggest holiday of the year and I only wish we had enough time to single out his order from the hundreds of other customers we made happy that day, but it is not our goal to continue to go back and forth and have an unhappy customer. It is also clear that any and all attempts to satisfy this customer have been dismissed by him. We have offered to refund his cost but as of this date, he has still not provided us with his credit card so that we can facilitate that. I still wish to resolve this but unfortunately he will need to provide us with the needed information. Please let him know that we are still willing to provide his refund for the items he did not receive.
Best regards -
Edible Arrangements
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] sorry I dont live in area ,over hour drive,,is she willing to pay for my gas.....if not mail me check
There are a few points I would love to dispute with this customer such as we do not do ANY timed deliveries ever, especially on the biggest holiday of the year and I only wish we had enough time to single out his order from the hundreds of other customers we made happy that day, but it is not our goal to continue to go back and forth and have an unhappy customer It is also clear that any and all attempts to satisfy this customer have been dismissed by him We have offered to refund his cost but as of this date, he has still not provided us with his credit card so that we can facilitate that I still wish to resolve this but unfortunately he will need to provide us with the needed information Please let him know that we are still willing to provide his refund for the items he did not receive Best regards - Edible Arrangements
Good morning, Mr*** is more than welcome to come into the store to provide his credit card to us for a refund to avoid providing a credit card number over the telephone, this is would be a wonderful solutionRegarding the request to issue a check, when an item is purchased using a credit card it is not the policy of Edible Arrangements International to issue refund check, nor is it for any retail businessWe would ask Mr*** to call prior to coming into the store so that I can be available to process the refund myself and to insure the credit card company has not already issued a refund I trust this is a perfect solution to his concerns about providing a credit card over the telephone
Best regards - Diana K***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
I still feel like the company promised goods and created a situation where the customer never
had a chance to back out of the purchase since the company knew they could never fulfill the order from the very beginning of the purchaseUntrained personnel is not an excuse for a company to make promises and not hold up there side of an agreementLike mentioned earlier with the very first encounter with the representative on Feb I made them aware the entire item I was looking for was an item with the chocolate covered pineapples and made a purchase based on thisIf the person was so untrained they shouldn't be allowed to represent your company, or the item should have been addressed on Feb when corrections to the name on the delivery were madeThe day of the purchase I did have a missed call and it was from Edible Arrangements but due to unforeseen circumstances I was unable to answer the phoneThey called around 9am Feb The item was requested to be delivered around 2pm on Feb 14. I do see that there is a window for the purchase on the receipt for the delivery could be made from 8am to 2pmThe delivery was made around 10:30am which was way ahead of schedule and still not a reasonable enough time to respond to the changes the company made. It seems like the company rushed the delivery so I would not have a chance to back out of the purchase. Now in response to the encounter in the storeBeing called belligerent is an extreme stretch of the definitionThe most harsh thing ever said by myself was thanks for nothing and that was as I was leaving and never raised my voice my voice during the entire encounter. I did become disappointed once I tried explaining the situation to the companies representative that I would have never bought the item if I had been told on Feb 9th or on Feb 12th when I had reentered the store dealing with the same purchase , she then stated I was just stretching out the situation and that all she could do is give me $back for what it would have cost to have pineapples dipped. Which anyone would become disappointed when you feel like you had been manipulate since the company sold me a $purchase under pretense never to honor the beginning request of the dipped pineapplesThe companies representative then tried to rush the situation to a closer and refused to listen to anything I had to say while trying to explain the problem I had by interrupting and cut me off during the encounterThat is when I told the representative thanks for nothing and leftIf the encounter had been so threatening the employees standing in the front of the store had plenty of time to do whatever they felt necessary for their safety and that includes call the police especially if someone was claimed to be so hostileI feel like this is an attempt to redirect focus of the situation away from that the purchases from this company were made and promised with the intent of never being able to fulfill themRegards,
*** ***
There are a few points I would love to dispute with this customer such as we do not do ANY timed deliveries ever, especially on the biggest holiday of the year and I only wish we had enough time to single out his order from the hundreds of other customers we made happy that day, but it is not our goal to continue to go back and forth and have an unhappy customer. It is also clear that any and all attempts to satisfy this customer have been dismissed by him. We have offered to refund his cost but as of this date, he has still not provided us with his credit card so that we can facilitate that. I still wish to resolve this but unfortunately he will need to provide us with the needed information. Please let him know that we are still willing to provide his refund for the items he did not receive.
Best regards -
Edible Arrangements
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] sorry I dont live in area ,over hour drive,,is she willing to pay for my gas.....if not mail me check