Revdex.com:
Actually I got a call from *** *** and they have resolved my complaint from that end saying that they would contact GC Services and have them remove any past due notices that I have and ask them to make sure that all reports against my account will be
removed
This letter is to inform you that G C Services Limited Partnership has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/26/3:34:PM and assigned ID ***
Regards,
d***
---------- Forwarded message ----------From: <jv[redacted]@rennermgmt.com>Date: Thu, Jun 2, 2016 at 3:59 PMSubject: Re: Revdex.com Message re: [redacted] ComplaintTo: [redacted] <[redacted]@cleveland.Revdex.com.org>[redacted],Please let Ms. [redacted] know that we apologize for not returning her calls immediately....
Our records indicate that there was a payment withdrawn from her account on May 12, 2016 and that we did issue her a refund check on May 20, 2016. At this time we consider this issue resolved.Please let me know if you need anything else from me.Sincerely, Jim V[redacted], Community ManagerRenner Management Group, Inc.10147 Royalton Rd., Suite DP.O. BOX 33208North Royalton, OH 44133440-237-5567440-237-3995 Fax866-592-5567 Toll Freewww.rennermgmt.com
As stated in the complainant's note, this IS an atypical repair that requires the coordination of numerous contractors, including the moving/storage of furniture, carpeting removed/stored/ hotel accommodations, contractors to stabilize the floor, drywall repairs. The time frame required in...
contacting the numerous contractors that are needed for the necessary components to make this project happen is dependent on the response time of those contractors. Admittedly the delays in their responses are frustrating to the unit owner and to us as well. These contractors are not employees of the association or our Management Company whereby we would be able to dictate the scheduling. Numerous parties are involved in the scheduling process. At this point we have all of the elements contracted for and are simply waiting for a start date from the primary contractor involved, which is anticipated to be the end of July.We were in the process of contacting the owner when we received your email. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me IF AND ONLY IF they do as they say. They have been telling me since October 19, 2016, that the money would be refunded ASAP. If I do not receive the money within 2 weeks, I will file an additional complaint with the Revdex.com, open a complaint with the Attorney General's office, and investigate filing in small claims court. I do have copies of all of our email correspondence from October 19, 2016, to the present, and all other necessary documents. It is unconscionable that this matter is still unresolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as I receive a statement to show the $0 balance, as of today I have not yet received the revised invoice.
Regards,
Julie Wood
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please let it go on record that I am not satisfied with the
response from RMG, as this is another example of the weak, unsubstantial answers
I have been receiving for the past several months. RMG has had no problem
accepting my monthly maintenance fees, so RMG should take complete responsibility
and coordinate the repair of the foundation of my condo in a timely manner.
It is unjustifiable to pass responsibility
to the contractors for causing delays. If the primary contractor was delaying
the start time by months and months, another contractor should have been
contacted and another estimated quote should have taken place.
Please allow me to provide some background to
illustrate the lack of urgency I have been receiving from RMG. Several
contractors inspected my condo in November and December of 2014 in order to
provide quotes to RMG. In January, I called RMG to request an update, I was
told the board had to finalize plans and would have more information in
February. In February, I spoke to the representative from RMG at our annual
board meeting, and was told that there were still no updates. In March of 2015,
a third contactor inspected my condo in order to provide another quote. On
March 16th, the rep from RMG told me the repairs would take place in
4-6 weeks. On April 10th, I provided a written letter to the rep
from RMG requesting a written proposal for the repairs. I received no response
to my written letter until I had an attorney send a second letter. In the
written response from RMG dated May 29th, 2015 RMG finally admitted
that they are responsible for facilitating repair but still could not provide a
date that my family would need to move out. On June 11th I sent
another letter explaining my frustration and requesting that the repairs
commence as soon as possible. As of writing this response I have not been contacted
by RMG regarding my June 11th letter.
Furthermore, the moving service
[redacted] and the carpet installer didn’t even contact me until June to
let me know they were providing quotes to RMG. The primary contractor provided
a quote in March so I don’t understand why it took several months to determine
the moving service and carpet service. This delay is clearly an issue with the
coordination efforts of RMG and has nothing to do with the primary contractor.
It should not take over seven
months to coordinate a repair of a concrete slab and I feel that the planning should
have all been finalized before winter ended so that repairs could commence when
the ground thawed. I believe the postponement of the repairs shows a lack of competence
and lack of responsibility of RMG as the property management company who
accepts my monthly maintenance fees. I have asked many, many times for the representative
from RMG to keep me informed. I feel I have been deceived and have not been
taken seriously. As evidenced by other complaints on the Revdex.com website RMG is
extremely inefficient at coordinating property management. This is extremely
poor quality service.
Once again, I would like repairs
to commence immediately on the foundation below my condo. I will not consider
this matter closed until we have an agreed final proposal and the primary
contractor is breaking ground at my property. I expect RMG to handle this
complaint with utmost urgency as this is a significant burden on my family. Regards,
[redacted]
The $50.00 is not owed by the owner and will be credited to the account. a new updated statement will be sent showing that $50.00 credit. The lights have been looked at multiple times and the problem is an underground fault. An electrician has been contracted to repair all lights on [redacted]
Revdex.com:
Actually I got a call from *** *** and they have resolved my complaint from that end saying that they would contact GC Services and have them remove any past due notices that I have and ask them to make sure that all reports against my account will be
removed
This letter is to inform you that G C Services Limited Partnership has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/26/3:34:PM and assigned ID ***
Regards,
d***
---------- Forwarded message ----------From: <jv[redacted]@rennermgmt.com>Date: Thu, Jun 2, 2016 at 3:59 PMSubject: Re: Revdex.com Message re: [redacted] ComplaintTo: [redacted] <[redacted]@cleveland.Revdex.com.org>[redacted],Please let Ms. [redacted] know that we apologize for not returning her calls immediately....
Our records indicate that there was a payment withdrawn from her account on May 12, 2016 and that we did issue her a refund check on May 20, 2016. At this time we consider this issue resolved.Please let me know if you need anything else from me.Sincerely, Jim V[redacted], Community ManagerRenner Management Group, Inc.10147 Royalton Rd., Suite DP.O. BOX 33208North Royalton, OH 44133440-237-5567440-237-3995 Fax866-592-5567 Toll Freewww.rennermgmt.com
As stated in the complainant's note, this IS an atypical repair that requires the coordination of numerous contractors, including the moving/storage of furniture, carpeting removed/stored/ hotel accommodations, contractors to stabilize the floor, drywall repairs. The time frame required in...
contacting the numerous contractors that are needed for the necessary components to make this project happen is dependent on the response time of those contractors. Admittedly the delays in their responses are frustrating to the unit owner and to us as well. These contractors are not employees of the association or our Management Company whereby we would be able to dictate the scheduling. Numerous parties are involved in the scheduling process. At this point we have all of the elements contracted for and are simply waiting for a start date from the primary contractor involved, which is anticipated to be the end of July.We were in the process of contacting the owner when we received your email. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me IF AND ONLY IF they do as they say. They have been telling me since October 19, 2016, that the money would be refunded ASAP. If I do not receive the money within 2 weeks, I will file an additional complaint with the Revdex.com, open a complaint with the Attorney General's office, and investigate filing in small claims court. I do have copies of all of our email correspondence from October 19, 2016, to the present, and all other necessary documents. It is unconscionable that this matter is still unresolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as I receive a statement to show the $0 balance, as of today I have not yet received the revised invoice.
Regards,
Julie Wood
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please let it go on record that I am not satisfied with the
response from RMG, as this is another example of the weak, unsubstantial answers
I have been receiving for the past several months. RMG has had no problem
accepting my monthly maintenance fees, so RMG should take complete responsibility
and coordinate the repair of the foundation of my condo in a timely manner.
It is unjustifiable to pass responsibility
to the contractors for causing delays. If the primary contractor was delaying
the start time by months and months, another contractor should have been
contacted and another estimated quote should have taken place.
Please allow me to provide some background to
illustrate the lack of urgency I have been receiving from RMG. Several
contractors inspected my condo in November and December of 2014 in order to
provide quotes to RMG. In January, I called RMG to request an update, I was
told the board had to finalize plans and would have more information in
February. In February, I spoke to the representative from RMG at our annual
board meeting, and was told that there were still no updates. In March of 2015,
a third contactor inspected my condo in order to provide another quote. On
March 16th, the rep from RMG told me the repairs would take place in
4-6 weeks. On April 10th, I provided a written letter to the rep
from RMG requesting a written proposal for the repairs. I received no response
to my written letter until I had an attorney send a second letter. In the
written response from RMG dated May 29th, 2015 RMG finally admitted
that they are responsible for facilitating repair but still could not provide a
date that my family would need to move out. On June 11th I sent
another letter explaining my frustration and requesting that the repairs
commence as soon as possible. As of writing this response I have not been contacted
by RMG regarding my June 11th letter.
Furthermore, the moving service
[redacted] and the carpet installer didn’t even contact me until June to
let me know they were providing quotes to RMG. The primary contractor provided
a quote in March so I don’t understand why it took several months to determine
the moving service and carpet service. This delay is clearly an issue with the
coordination efforts of RMG and has nothing to do with the primary contractor.
It should not take over seven
months to coordinate a repair of a concrete slab and I feel that the planning should
have all been finalized before winter ended so that repairs could commence when
the ground thawed. I believe the postponement of the repairs shows a lack of competence
and lack of responsibility of RMG as the property management company who
accepts my monthly maintenance fees. I have asked many, many times for the representative
from RMG to keep me informed. I feel I have been deceived and have not been
taken seriously. As evidenced by other complaints on the Revdex.com website RMG is
extremely inefficient at coordinating property management. This is extremely
poor quality service.
Once again, I would like repairs
to commence immediately on the foundation below my condo. I will not consider
this matter closed until we have an agreed final proposal and the primary
contractor is breaking ground at my property. I expect RMG to handle this
complaint with utmost urgency as this is a significant burden on my family. Regards,
[redacted]
The $50.00 is not owed by the owner and will be credited to the account. a new updated statement will be sent showing that $50.00 credit. The lights have been looked at multiple times and the problem is an underground fault. An electrician has been contracted to repair all lights on [redacted]