G & C Total Care, Inc

ON 04-26-2014 I SPOKE TO [redacted] AT GENE BROWNS TRANSMISSION ABOUT HAVING MY 2001 CHEVY IMPALA TRANSMISSION REBUILT HE GAVE ME A VERBAL QUOTE FOR $1.600 WITH 2 YEARS WARRANTY I TOLD HIM THAT WAS TO MUCH HE SAID WHAT DO U WANNA SPEND I TOLD [redacted] I FOUND A SHOP FOR $1,200 HE SAID IF YOU GIVE ME CASH I COULD DO IT FOR $1,200 ALSO. I ASKED IF IT WAS GOON RUN GOOD WHEN THE TRANSMISSION WAS REBUILT. HE SAID YES SIR ONLY TAKE ME 2 OR 3 DAYS. AND I ASKED [redacted] IF WHEN MY CAR GOT THERE HE WOULD DOUBLE CHECK IT TO MAKE SURE ITS THE TRANSMISSION THAT'S THE ONLY BAD THING AND WHAT WOULD HE CHARGE IF I DECIDE TO NOT GET THE CAR FIX BECOUSE IF THERE ANOTHER THING I W[redacted]G I WOULD WANNA WAIT TO SAVE SOME MORE MONEY TO GET EVERY THING DONE AT ONES. HE SAID HE WOULD NOT CHARGE TO LOOK AT IT. I SAID THATS GREAT HE SAID CAN U DRIVE CAR HERE I SAID IT WONT MOVE FAST. THEN HE SAID ILL SEND A FREE TOW TRUCK AND I NEED A DOWN PAYMENT OF $800 I SAID OK .AND 3 DAYS LATER HE SAID MY TRANSMISSION CANNOT BE REBUILD ONLY IF I GIVE $1,700 IT COULD. I SAID NO THANKS BUT I,LL TAKE IT TO A CHEAPER SHOP HE SAID THEN I,LL KEEP THE $800 FOR MY WORK I SAID WHAT WORK THEN HE SAID I WOULD HONOR MY WORD FOR THE $1,200 AND I,M GONNA GET A NEWER USED TRANSMISSION AND REBUILD IT AND CLEAN IT REAL GOOD SO YOUR CAR RUNS LIKE NEW . SO HE GAVE ME NO CHOICE BUT TO LET HIM DO WHAT HE WANTS OR HE WELL KEEP MY $800 .FOR SOMETHING [redacted] THE OWNER HAD VERBAL AGREED TO DO FOR FREE.SO I ASKED WHEN WOULD MY CAR BE READY THEN [redacted] SAID ITS ONLY GONNA TAKE 1 DAY I JUST HAVE TO PUT IT TOGETHER AND THE MAX IS 2 DAYS I SAID OK. 2 3 A WEEK LATER IS NOT DONE HE WONT ANSWER THEN [redacted] SAY`S HE PUT THE WG TRANSMISSION IN SO THAT HAS HIM MAD SO I SAID WHEN WOULD IT BE DONE HE SAID ILL F...ING CALL YOU WHEN ITS DONE I TOLD HIM HE DONT HAVE TO CURSE ITS OKAY THEN HE SNAPPED AND SAID DONT TELL ME WHAT THE F... TO DO IM THE OWNER . SO I SAID OKAY AND WAITED FOR HIS CALL AND NOTHING NO ONE WOULD PICK THERE PHONES UP. SO I WHEN TO THE SHOP ON 05/10/2014 AROUND 12.00PM TO SEE WAS GOING ON WITH MY CHEVY. AS SOON AS I WALK IN THE OFFICE Service Manager, [redacted] HANDS ME HIS CELL PHONE AND I ASKED Service Manager, [redacted] WHO IS IT HE SAID THE OWNER [redacted] .THEN I SAID YES SIR IM JUST CHECKING ON MY CAR HE SAID I DONT NO WHATS W[redacted]G WITH IT THE TRANSMISSION IS NOT RUNNING RIGHT BECOUSE OF YOUR CAR I SAID WHAT THE YOU MEAN YOU SAID YOU WOULD FIX IT HE SAID I NEED $700 MORE I SAID I DONT HAVE IT HE SAID THEN I CAN FIX YOUR PEACE OF S.... CAR SO PAY ME MY [redacted].ING $400 AND TAKE THAT F....ING S...T OUT MY SHOP I SAID IM NOT PAYING YOU THE $400 TELL YOU FIX MY CAR LIKE YOU SAID . THEN [redacted] THREAT ME SAYING YOU CAN [redacted] WITH ME [redacted]. I NO WERE YOUR HOUSE IS AND ILL B...T YOUR [redacted]. YOU WONT BE....T ME I TOLD HIM.THEN [redacted] SAID I WELL [redacted] YOU [redacted].R I SAID .JUST FIX MY AND ILL PAY U HE SAID YOU BETTER PAY ME RIGHT NOW YOU LIL [redacted]...ER IM ON MY WAY TO MY SHOP AND ILL [redacted] YOU HE SAID SO I CLICKED ON HIM AND WHEN OUT SIDE AND CALL 911 SAN ANTONIO POLICE. AND TOLD THEM WHAT HAPPEN AND THEY TOLD ME TO SEAT IN MY CAR SO I DID .AND THEN OFFICERS ARRIVED THEY TRY TO SEE IF I COULD TEST DRIVE ME CAR TO SEE IF IT RUNS OR NOT AND Service Manager [redacted] SAID THAT [redacted] IS MAD AND HE SAID TO PAY $400 OR I CANT TEST DRIVE OR LOOK AT MY CAR. AND THE OFFICERS SAID ITS A CIVIL MATTER THAT [redacted] COULD KEEP IT IF HE EVEN DECIDE TO AND I SAID I WAS GONNA PAY WHEN I SEE IT RUNNING THEN SAPD OFFICERS SAID THAT [redacted] AND Service Manager, [redacted] SAID MY CAR RUNS GOOD TO PAY THE $400 OR THEY WERE GONNA START CHARGING ME STORAGE FEES OR SALE MY CAR. SO THEY GAVE ME NO OPTION BUT TO PAY THE $400 AND THEY WOULD NOT GIVE ME MY CAR TELL I SIGN THE RECITE THAT SAYS NO WARRANTY AND THE OFFICER SAID SO WHY ARE YOU NOT GIVING HIM ANY WARRANTY HE SAID [redacted] IS MAD AND HE SAID NOT TO. SO WHEN THEY GOT MY CAR OUT OFF SHOP IS IN A WORSE WAY LEAKS OIL EVERY WERE A LOT OF THING ARE LOSE IT SMELLS LIKE BURNING OIL THE TRANSMISSION LOOKS BIGGER THEY EVEN CUT A PEACE OF MY CAR FRAME TO FIT THAT TRANSMISSION IN. THE SPEED OMITHER WONT WORK PUSHES THE THE LEFT REAL BAD MY AC WAS COLD NOW IT WONT BLOW AIR. IT WONT DRIVE OVER 20MPH AND IT TAKES A LONG TIME TO GET IT TO MOVE 5FEET.