I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for attempting to address this issue The lady responding to this email, *** ***, was indeed unprofessional, discourteous and rudeSince the beginning of this ordeal she inquired about transactions that she believed occurred between the original tenant and my daughter that had nothing to do with her or the leaseHer perception is incorrect as she doesn't know what transpired before the original tenant singed the leaseMs*** is making statements about deposits that don't affect her or concern her I tried to explain to her that arrangements that were made that did not involve the realty did not concern her and she was badgering and rude insisting that I give her an answerI did not yell or cuss at this lady as I am making a call from my office during my lunch hour where I must maintain professional courtesy at all timesIt would be impressive if she actually took responsibility for her actions instead of attempting to make excuses for her behavior Again for her to state that she asked for me to call down is dishonest I manage an office and again, this type of unprofessional courtesy would not be tolerated in the environment I was making the call fromHer statement in regards to this is further proof of her professionalism and disclosure of matters not concerning the realty. The late fees were not acquired solely by my daughter The first sub-lessee moved in with a cat and she was paying half of the pet rent, during some months we were paying over the rent amount and this was not immediately disclosed to us As you can see in the attachment we were paying half of the rent as agreed and paid the late fees that we accrued The mail box that the information/letter that Ms *** is claiming she sent was shared by my daughter and the sub-lessee the reason any late fees where finally address is because we finally received a copy of a document underlying the feesI personally contacted Ms*** to try and address the late fees since the second sub-lessee moved in to the apartment with pets and she was to pay for half of the pet deposit The realty/Ms *** didn't even know that the tenant had moved in with Chinchillas Upon request that she address this she stated we should speak with the sub-lessee to try and get the pet rent I informed her that I did think that was my position to do so and they should be asking for the late rent and fees from the sub-lesseeThis is when Ms David reverted back to being rude, raising her voice and insisted to bring the original tenants into the discussion and insisted that I disclose any arrangements made with the original tenants I tried to explain to her again that there were other circumstances surrendering the original tenant and again it had nothing to do with the lease The $was what *** broke down in an email informing us how much we owed in late fees and this was paid The couple of months as *** stated where the rent was not paid in full was due to the lack of action on the realty asking the other tenant to pay her pet feesAt the multiple calls I made to get resolution *** always insisted that I needed to speak to the tenant, or my daughter needed to speak to the other tenant to ask for the pet rent.The arrangements to sub-lease was not something that was arranged with us We received an email from the original tenant telling us that she didn't plan on living at the said apartment, but a choice on who would be living there was not shared with us until they picked a person What ever arrangements were made between the original tenant and the realty was not disclosed to my daughter or I We were not asked if it was OK for neither sub-lessee to move in Approval from my daughter or I was not ever givenWe were not asked are you OK with the new tenant They basically stated this is the person that is moving in We called about this and the realty/*** stated that we didn't really have a say in this since the original tenant was subleasing.Calls were made about the broken outdoor lighting since it is such a dark area where this apartment was located and also about the insects (earwigs) and the moldThe reason they don't have an exterminator going to take care of the earwigs is because it wan'st ever addressed Lastly young college students are renting these apartments in substandard condition with a hefty rent The very least they could do is provide guidance on the lease instead of trying charge these kids for every cent possible Ms *** has been working there for years and clearly this job is too strenuous for her and it has taken the best of her. Again I do have pictures of the condition that the apartment was left in and it was in far better shape what we found it. I would not ever rent, or recommend this company to any one Ms *** as the face of the company is bad for business
Regards,
*** ***
The complainant moved in on August 1, 2017 , and in less than 23 days proclaimed he could not bear the noise from the children who lived above him any longer and requested he be "moved to another unit". We then advised him that we were 100% occupied, and had no alternate place to...
move him. A letter was sent to the residents above, notifying them of the complaint.On October 2nd, we were notified about a second noise disturbance, this time a dog barking and the children making it "unbearable for me to stay here". My associate met with the residents above the complainant and they said they would do their best to keep the noise under control. The dog disturbance was found to be another unit from a visitor from a football weekend and upon inspection the dog had been removed. At this time I requested that we set up a meeting to discuss his concerns.We set up a meeting but he had to leave before I could meet with him. In my experience, anyone who is at the point of being "unbearable" to stay in a residence surely would have enough time to meet with management to discuss the situation in person if there was a serious nature of concern. While there was water penetration in the his residence from an unusually heavy rainfall, in each of the THREE occurrences, our staff was quick to respond and assist with cleanup of water on the tile flooring, and fans and dehumidifiers were installed to quickly dry out the unit each time. During the time between the 2nd occurrence on October 11 and 3rd occurrence October 29th, the owner was notified, and left a message to further discuss the problem and the remedy with Resident. The resident never returned the call. Moving forward, the Owner met with local town engineers, called Miss Utility and replaced all drainage lines to remedy the problem.Our main focus and concern was to get the problem corrected as timely as possible. We have not withheld information relative to previous issues. Unfortunately, a bottom floor apartment is sometimes subject to water penetration from apartments above.On October 17th, the resident emailed me wanting to break his lease, and notified me that it was possible he would be moving across country for a new job over the next few months.Again on December 6th, the resident emailed me and said "You people should be aware that I teach over 200 College students, and I've made it a point multiple t¡mes to tell them of all the crap you people have put me through and not to rent with you people. Expect me to vacate the lease as soon as I find a new place under less disastrous management. Trust me when I say it'll be better for the both of us. And if you fight me, I'll sue." This time I simply responded that I advised he seek legal counsel before breaking the lease.The "fourth flood" was totally separate issue from the prior maintenance issues. The resident returned home after being gone for several weeks, and returned home to find that water had backed up in the sink from the drain and overflowed. The residents situation was more serious as we were unaware of the occurrence. While I approach that situation with understanding, being unaware of the drain overflowing, delayed repairs, and again, we quickly made all repairs needed, and cleaned the area thoroughly. Yet, in retaliation the resident feels it is necessary to write the Revdex.com and file a complaint?On January 15, 2017, the resident emailed me saying "let me out of the lease peacefully, otherwise I will make a fight out of this. Both legal and PR."The resident feels that he should be excused from his lease because too many things have happened to him. I cannot prevent maintenance issues from occurring. In no way do I feel we have been negligent in taking care of the needs of this resident. We have acted expeditiously and responsibly to complete each repair with as little inconvenience to our customer as possible. It is clear that from the beginning, he wanted OUT of this lease and is willing to throw out threats even though he has no contractual basis.I would be happy to meet with the resident to meet an amicable resolution to this matter.
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The...
original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted] [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for attempting to address this issue The lady responding to this email, *** ***, was indeed unprofessional, discourteous and rudeSince the beginning of this ordeal she inquired about transactions that she believed occurred between the original tenant and my daughter that had nothing to do with her or the leaseHer perception is incorrect as she doesn't know what transpired before the original tenant singed the leaseMs*** is making statements about deposits that don't affect her or concern her I tried to explain to her that arrangements that were made that did not involve the realty did not concern her and she was badgering and rude insisting that I give her an answerI did not yell or cuss at this lady as I am making a call from my office during my lunch hour where I must maintain professional courtesy at all timesIt would be impressive if she actually took responsibility for her actions instead of attempting to make excuses for her behavior Again for her to state that she asked for me to call down is dishonest I manage an office and again, this type of unprofessional courtesy would not be tolerated in the environment I was making the call fromHer statement in regards to this is further proof of her professionalism and disclosure of matters not concerning the realty. The late fees were not acquired solely by my daughter The first sub-lessee moved in with a cat and she was paying half of the pet rent, during some months we were paying over the rent amount and this was not immediately disclosed to us As you can see in the attachment we were paying half of the rent as agreed and paid the late fees that we accrued The mail box that the information/letter that Ms *** is claiming she sent was shared by my daughter and the sub-lessee the reason any late fees where finally address is because we finally received a copy of a document underlying the feesI personally contacted Ms*** to try and address the late fees since the second sub-lessee moved in to the apartment with pets and she was to pay for half of the pet deposit The realty/Ms *** didn't even know that the tenant had moved in with Chinchillas Upon request that she address this she stated we should speak with the sub-lessee to try and get the pet rent I informed her that I did think that was my position to do so and they should be asking for the late rent and fees from the sub-lesseeThis is when Ms David reverted back to being rude, raising her voice and insisted to bring the original tenants into the discussion and insisted that I disclose any arrangements made with the original tenants I tried to explain to her again that there were other circumstances surrendering the original tenant and again it had nothing to do with the lease The $was what *** broke down in an email informing us how much we owed in late fees and this was paid The couple of months as *** stated where the rent was not paid in full was due to the lack of action on the realty asking the other tenant to pay her pet feesAt the multiple calls I made to get resolution *** always insisted that I needed to speak to the tenant, or my daughter needed to speak to the other tenant to ask for the pet rent.The arrangements to sub-lease was not something that was arranged with us We received an email from the original tenant telling us that she didn't plan on living at the said apartment, but a choice on who would be living there was not shared with us until they picked a person What ever arrangements were made between the original tenant and the realty was not disclosed to my daughter or I We were not asked if it was OK for neither sub-lessee to move in Approval from my daughter or I was not ever givenWe were not asked are you OK with the new tenant They basically stated this is the person that is moving in We called about this and the realty/*** stated that we didn't really have a say in this since the original tenant was subleasing.Calls were made about the broken outdoor lighting since it is such a dark area where this apartment was located and also about the insects (earwigs) and the moldThe reason they don't have an exterminator going to take care of the earwigs is because it wan'st ever addressed Lastly young college students are renting these apartments in substandard condition with a hefty rent The very least they could do is provide guidance on the lease instead of trying charge these kids for every cent possible Ms *** has been working there for years and clearly this job is too strenuous for her and it has taken the best of her. Again I do have pictures of the condition that the apartment was left in and it was in far better shape what we found it. I would not ever rent, or recommend this company to any one Ms *** as the face of the company is bad for business
Regards,
*** ***
The complainant moved in on August 1, 2017 , and in less than 23 days proclaimed he could not bear the noise from the children who lived above him any longer and requested he be "moved to another unit". We then advised him that we were 100% occupied, and had no alternate place to...
move him. A letter was sent to the residents above, notifying them of the complaint.On October 2nd, we were notified about a second noise disturbance, this time a dog barking and the children making it "unbearable for me to stay here". My associate met with the residents above the complainant and they said they would do their best to keep the noise under control. The dog disturbance was found to be another unit from a visitor from a football weekend and upon inspection the dog had been removed. At this time I requested that we set up a meeting to discuss his concerns.We set up a meeting but he had to leave before I could meet with him. In my experience, anyone who is at the point of being "unbearable" to stay in a residence surely would have enough time to meet with management to discuss the situation in person if there was a serious nature of concern. While there was water penetration in the his residence from an unusually heavy rainfall, in each of the THREE occurrences, our staff was quick to respond and assist with cleanup of water on the tile flooring, and fans and dehumidifiers were installed to quickly dry out the unit each time. During the time between the 2nd occurrence on October 11 and 3rd occurrence October 29th, the owner was notified, and left a message to further discuss the problem and the remedy with Resident. The resident never returned the call. Moving forward, the Owner met with local town engineers, called Miss Utility and replaced all drainage lines to remedy the problem.Our main focus and concern was to get the problem corrected as timely as possible. We have not withheld information relative to previous issues. Unfortunately, a bottom floor apartment is sometimes subject to water penetration from apartments above.On October 17th, the resident emailed me wanting to break his lease, and notified me that it was possible he would be moving across country for a new job over the next few months.Again on December 6th, the resident emailed me and said "You people should be aware that I teach over 200 College students, and I've made it a point multiple t¡mes to tell them of all the crap you people have put me through and not to rent with you people. Expect me to vacate the lease as soon as I find a new place under less disastrous management. Trust me when I say it'll be better for the both of us. And if you fight me, I'll sue." This time I simply responded that I advised he seek legal counsel before breaking the lease.The "fourth flood" was totally separate issue from the prior maintenance issues. The resident returned home after being gone for several weeks, and returned home to find that water had backed up in the sink from the drain and overflowed. The residents situation was more serious as we were unaware of the occurrence. While I approach that situation with understanding, being unaware of the drain overflowing, delayed repairs, and again, we quickly made all repairs needed, and cleaned the area thoroughly. Yet, in retaliation the resident feels it is necessary to write the Revdex.com and file a complaint?On January 15, 2017, the resident emailed me saying "let me out of the lease peacefully, otherwise I will make a fight out of this. Both legal and PR."The resident feels that he should be excused from his lease because too many things have happened to him. I cannot prevent maintenance issues from occurring. In no way do I feel we have been negligent in taking care of the needs of this resident. We have acted expeditiously and responsibly to complete each repair with as little inconvenience to our customer as possible. It is clear that from the beginning, he wanted OUT of this lease and is willing to throw out threats even though he has no contractual basis.I would be happy to meet with the resident to meet an amicable resolution to this matter.
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The...
original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted] [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager