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G. Elliott Cobb Jr., PC

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G. Elliott Cobb Jr., PC Reviews (2)

Complaint: [redacted]
I am rejecting this response because:
My son purchased the gift certificates with cash, and the business owner would have never had my address or phone number to contact me, so I don't know to whom she was contacting to ensure that her gift certificate owners were notified of her new location, but there was no way she could have contact me or my son, because he paid in cash; secondly, to date no refund check has been sent to me in the amount of $140.00; because, again, they don't have my address or phone number, unless it was provided by Revdex.com.  In fact, if such a check was issued, the owner would have given you the check number and date of issue, and that did not happen; thirdly, I called several times, my wife called several times, my son went by the business to see what was going on, and there was no forwarding address on that door, nor did the voicemail of the business, at anytime that we all called, indicate this; and lastly, there was nothing inaudible about leaving our name and phone number on multiple occasions--at which time no one ever returned our calls.  I don't know how any one person could not understand a ten digit number that was repeated over and over again on their message machine.In closing, it is July 31, 2017, no check has been delivered.  Yes, it has to be a check, because the payment was in cash, not in a credit card or debit card, in cash.  I hope they do the right thing and honor their word in refunding our money, as this was a Christmas gift.
Regards,
[redacted]

Response:Due to unforeseen circumstances with the building located at [redacted], Massage Therapy of Chatham was forced to relocate in early June of 2017. Our staff made an attempt to reach our current customer base to notify of the relocation. Many of our customers were reached...

promptly, but unfortunately not all customers were reached over several attempts, and we were forced to leave messages for those who were not able to be contacted. Regarding the complaint in question, we received two messages from the phone number referenced in the complaint. The first contained no audio and was for several seconds, the second contained unintelligible sounds and my secretary was unable to distinguish the message contents. As a secondary method of contact we do have an e-mail address which the customer did not utilize in reaching us. Furthermore, I received the letter from your organization on July 24, 2017 due to forwarding by the United States Post Office. I have located the gift certificate numbers that the letter referenced. I will provide a refund to the customer in the amount of $140.00 for two one hour massages. Thank you for your time and consideration in this matter Warm regards, Maria F[redacted] Owner Massage Therapy of Chatham

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Address: 506 N Main Street, Franklin, Virginia, United States, 23851

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