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G F Company

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G F Company Reviews (4)

Initial Business Response / [redacted] (1000, 7, 2015/07/20) */ Contact Name and Title: [redacted] owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Our records indicate that Mr [redacted] called our office on June 23, He spoke with the secretary and was informed of the date when someone will come and do the workDue to lack of decent weather we were unable to do the work any soonerThe contracted work being a flat roof requires rain free daysMonth of June and July we were unfortunate where it came to nice weatherAll work has been completed to the costumers satisfaction

Initial Business Response /* (1000, 8, 2015/08/31) */
Contact Name and Title: Ariel ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Dear Homeowner,
We always strive to give you the best service possibleI am very sorry that you had to wait so long for
us to take care of those issues and the person who was mostly responsible for it is no longer with us for those particular reasons-not doing what needs to be done and for that I apologize
To the best of my knowledge these issues has been taken care of to the customers satisfaction as of this writing
Thank you
Ariel ***
Initial Consumer Rebuttal /* (3000, 10, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The siding issues have been resolved - we very much appreciate that being taken care of by Rick
There are still problems with the gutters in the back of the house that need to be addressedRick indicated that one of the issues is that sections of the gutters installed at valleys are too short - they need to extend beyond the overlapping gutter above
We would like the gutter problems to be resolvedSomeone should call Terry *** before coming out: XXX-XXX-XXXX
Thank you!
Final Business Response /* (4000, 12, 2015/09/23) */
Contact Name and Title: Ariel *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Per customer request Rick called Mr*** and left him a voice mail to call him back to set up a time for us to come out and take care of the gutter issues, so far we have not heard backSo we decided to stop by customers residence on September 23rd and were hoping to talk to Mr*** in person which was also unsuccessfulWe will keep trying until we can get hold of the homeowner and set up the time for us to go out there
Final Consumer Response /* (2000, 16, 2015/10/13) */

Initial Business Response /* (1000, 5, 2014/03/07) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
G. F. Company is a local company that takes costumers complains very seriously. We strive to provide our customers with...

the best customer service, product and installation. We stand behind our products and installation. Any issues that ever arise we do always take care of them and resolve to the customer satisfaction. We've been in business for over 40 years. We are here to make sure everything goes smoothly from day one to the last inspection. We were extremely surprised and sadden to hear about this complain especially that it came after 2 years of last conversation with the costumer.
After the installation Costumer was advised to stain and seal the wooden seat of the window within 6 months, because 90% of the window is out in the open and is exposed to the outside.
We did receive a call from the costumer stating that there was water leaking into the house about a year after the installation. We investigated the issue and as a precaution we put extra flashing above the window- thinking that the water was coming from the outside.
Second call came and the costumer claimed that the water was still coming in, so once again not seeing anything that would cause this leaking water, took additional steps and resealed the whole window from the outside.
Third call came and before heading to the costumer, call was placed to a window specialist from the manufacturer. He advised us to check the humidity in the house. (being late fall, early winter time) Which could be causing condensation. Condensation is the change of the physical state of matter from gas phase into liquid phase, and is the reverse of vaporization.1 It can also be defined as the change in the state of water vapor to liquid water when in contact with any surface. When the transition happens from the gaseous phase into the solid phase directly, the change is called deposition.
After checking the humidity level it showed to be way above average. The costumer refused to listen to this finding. At that point there was nothing else that we could have done. We ended up sending an authorized manufacturer window technician.
After spending over an hour in the customer's home technician didn't find any issues or problems with the window and installation. The only concern he pointed out was that in fact that the window wasn't stained and sealed. There was simply too much humidity in the house. The costumer refused to believe the technicians findings as well.
The costumer called our company last time using profanity and with much anger said that he never wants to hear from us again.
After that phone call we as a company never heard from the costumer again.
Two attachment clearly state that the costumer was fully satisfied after the installation and that the costumer got in touch with us a year later not few weeks like they stated.
The costumer also claims that calls were not returned. That's simply not true no call were ever received. Each of our windows that we install have a 1800 number where you can call if you have an issue with it. The manufacturer would than get a hold of us to report any problems. No reports show any complaints filed.

Initial Business Response /* (1000, 7, 2015/07/20) */
Contact Name and Title: [redacted] owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Our records indicate that Mr. [redacted] called our office on June 23, 2015 He spoke with the secretary and was...

informed of the date when someone will come and do the work. Due to lack of decent weather we were unable to do the work any sooner. The contracted work being a flat roof requires rain free days. Month of June and July we were unfortunate where it came to nice weather. All work has been completed to the costumers satisfaction.

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