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G. Fried & Sons, Inc.

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G. Fried & Sons, Inc. Reviews (1)

Review: On March **, 2011, I made a deposit of $400 to G. Fried Carpet & Design Center for purchase of rug with a total cost of $1,008.00 (receipt # [redacted]). I was told I would be notified when the rug was in stock at or around 1 week time and then the balance would be due at pick up. The rug was a gift for my birthday, September ** and when it did not arrive in time I called and asked to cancel the order. The person I spoke with said they would have the sales person [redacted] call me to process my request. He never called. Months passed and only in June of 2012 is when I received a call advising that the rug was now in stock and should be picked up. I reminded the representative that I had requested to cancel the order in September of 2011 and more importantly my financial situation had now changed. He told me then I was not going to get a refund. Frustrated I did not call or make contact with G. Fried Carpet until August of 2013 when I came across my receipt # [redacted] in filing. I asked for the sales person [redacted] and enquired when I was going to get my refund of the deposit. He was very rude and told me no way on earth I was going to get a refund. I requested to speak with his manager and he said he was not available and would have him call me. I later received a call from [redacted] who said he was [redacted] and the highest authority I would be allowed to speak with. [redacted] was also very condescending and insulting to me. He again told me I would not be getting a refund because he said so. I asked if he was [redacted] and he said yes. I reminded [redacted] that the contract did not list an expiration time disallowing me to change my mind from the purchase. Neither did it list a statue of limitation for requesting a refund before delivery is taken. Furthermore when I made the deposit, I was told I could always get a refund as long as I did not take delivery of the rug.Desired Settlement: Full refund of $400 deposit which is long over due.

Business

Response:

I have read [redacted]'s letter and have found it to be inaccurate. The area rug was purcased on March [redacted] 2011 which is correct, but it arrived at our warehouse on March [redacted], 2011. We have proof of delivery and we also have an invoice side marked with his name and order number on it.

His Salesperson [redacted]r phoned him on March **, **, **, April *, ** and finally reached him on the [redacted] to tell him his area rug was in.

We also after 12 months have our bookkeeper send letters out to customers to let them know about their deposits, and tell them to please call the store and advise.

Item 5 on his contract states " This order is not subject to cancellation. If the buyer rejects acceptence of the goods, or fails to make good payment when due, or repudiates this contract, seller shall have the right, to recover as damages the the full price."

Our salespeople never say what [redacted] claimed they said in his letter. After 125 years in business we are a very honorable company.

We can not after 3 years return this rug back to the manufacturer. If [redacted] would like to come in and select something for $400.00 or greater so he does not forfeit his deposit, then he won't have to pay the balance of $619.99 for the rug that we are now having to add to our inventory.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Would just like to add that I reserve the right to select any item available for purchase in store and apply disputed deposit amount of $400 towards purchase.

Sincerely,

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Description: CARPET & RUG DISTRIBUTORS & MANUFACTURERS

Address: 800 Old Country Road, Westbury, New York, United States, 11590

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