G & G Landscaping

Agreed I did go to her house and saw some suspicious caulking around her chimney and said I would send my guys back to check it outIt was weird because we wouldn't have installed caulk like thatAnyway I said I would send my guys back but totally forgotI always ask people to call the office and
make an appointment because they do my schedulingAs far as a client calling, we are staffed Monday through Friday and always pick up our phones and check our messages if we stepped outIf the homeowner doesn't leave a message we dont call them backThis must be what happenedShe can call me on my direct line *** and we can take a look and resolve the issue if it is roof related.

Initial Business Response /* (4001, 13, 2015/07/21) */
As we were doing the job - the customer changed it several times and it became very confusing for my crew to do. An email was sent back to her asking were the roses were located for replacement so we can go and look at them. The phone is not...

manned at all times - There is only 1 person handling all the backend items and there is a voice mail and recording that says this as well as an email provided to send to.
Initial Consumer Rebuttal /* (3000, 17, 2015/07/21) */
You know where the roses were planted. it's the only roses that were ordered. you did not put down weedcloth so there are dead bushes covered in weeds. same w/ the switch blade grass that's dead. I did not change my order until you changed the price of the rock to 3x what I was quoted. not sure what that has to do w/ dead bushes. no one has ever answered the office phone. no email was ever sent back to me and I think you know that.