G & G Moving

First of all the customer called and got an quote with our standard pricingThen she came back and said she paid for the Groupon voucher to get the discount on our moving servicesI sent out another quote that reflect the Groupon voucherThe customer accepted the quote that reflected the Groupon voucherThe customer asked me " Was travel involved in the quote I sent her" I responded yes the travel is includedThe customer quote was hourlyso the time starts from when the guys leave the shop to when they returnThe movers left the shop at 8am, got to the customer home 9amThe movers were done at 1130am and will get back to the shop at noonthe customer was only charged for hours over the Groupon voucher of hoursBut in actuality it should have been hours totalWhen the job was completed she paid the remaining bill of $If more information is need I can provide email conversations Thank you

they are very professional and provide me extra help even before me askingthey are professional piano moverdo everything quick and care your furnitureI will recommend them to every of my freinds

I was extremely satisfied with G&G MovingI moved my grandmother from Ohio to Delaware and they were on time, professional and handled the furniture with careVernon and his employees went out of their way to show attention to detail and made the entire experience pleasant and funI would definitely recommend G&G and plan on using them again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to submit the emails as proof of the conversation between myself and the company When a customer asks if the travel time fee is included, it means that there is no additional fee Had they explained to me that the moving time included an hour of travel, I'd have refunded my groupon, which I even said I might have to do because it wasn't stated in the ad I am not asking for a full refund but only for the extra money paid for travel It seems very reasonable for a company to refund money that was a hidden charge
Regards,

I was very pleased with G & G They picked up the furniture on time and
delivered it in excellent condition The two delivery men were very respectful
and were in and out quickly with no problems I hope to use G & G again
when I need a mover

This client is denied any further compensation for glass shelves for various reasonsFirst reason is I delivered the shelves myself to the client when I was down South CarolinaI have other witnesses that said that the shelves were in fact delivered in the day we delivered the shipment
Second, the client failed to purchase additional insurance coverages for his itemsEach customer has the choice to have the free cents per pound insurance or you can upgrade your insurance to replacement value insurance or full replacement insuranceMy client choice to stick with the free cents per pound insurance for his relocation which is what he is entitled toI offered him dollars even though it wasnt my fault just to try to be a good business owner but the client declined my offer so that deal is off the tableThird, there is a exclusion of our paperwork that says that we exclude Glass that is not packed by G & G Moving should anything happen to it along with other things as wellI would like to submit my evidence of each thing I mentioned if needed in order to close this case.
Thank You

All staff was professional, workers and administrative They worked quickly and carefullyThis is my second time using G&G and I will use them againThe arrived on time and moved my things without doing any harmMirrors, lamps and glassware all arrived safe and intact

Excellent from start to finish. Very professional, personable, prompt and well priced. We did not have a single complaint. Flawless move. I would recommend them to everyone and will gladly use them again in the future.

First of all the customer called and got an quote with our standard pricing. Then she came back and said she paid for the Groupon voucher to get the discount on our moving services. I sent out another quote that reflect the Groupon voucher. The customer accepted the quote that reflected the...

Groupon voucher. The customer asked me " Was travel involved in the quote I sent her" I responded yes the travel is included. The customer quote was hourly. so the time starts from when the guys leave the shop to when they return. The movers left the shop at 8am, got to the customer home 9am. The movers were done at 1130am and will get back to the shop at 12 noon. the customer was only charged for 1.5 hours over the Groupon voucher of 2 hours. But in actuality it should have been 4 hours total. When the job was completed she paid the remaining bill of $240.00. If more information is need I can provide email conversations. 
Thank you