IN RESPONSE TO THlS COMPLAINTMR [redacted] CAME TO OUR SHOP TO HAVE TWO SNOW TIRES MOUNTED THAT HE PURCHASED FROM SOME OTHER PLACE MAYBE ON LINE NOT SURETHE VECHILEWAS IN MY LOTWE WENT OUTSIDE TO GET THE VECHILE AND COULD NOT START ITMY EMPLOYEE ASKED THE CUSTOMER IF THERE IS A SPECIAL WAY TO START THE CARHIS REPLY WAS YES, I WlLL DO IT HE GOT THE CAR STARTED AND BROUGHT IT IN THE SHOPWE WERE GOING TO PUT ON THE TWO TIRES THAT HE BROUGHT WlTH HIM BUT COULD NOT MOVE THE CAR TO DO SOWE NEVER DID ANY WORK TO THE CAR AT ALLWE ASKED HIM AGAIN TO START THE CARAT THIS TIME HE ACCUSED US OF DAMAGING HIS INGNITION SWITCH WHICH WE DID NOTWE HAD TO GET THE CAR OUT OF OUR GARAGE AND TOLD HIM HE WOULD HAVE TO GET IT TOWED OUT OF HEREWE PUSHED THE CAR OUT, NEVER DID WE DAMAGE ANY TIRESHE NEVER BOUGHT ANY TIRE FROM US AT ALLWHEN THE CAR WAS IN OUR PARKING LOT ONE OF MY EMPLOYEES DID BACK INTO THE CAR.THERE WAS NO DAMAGED DONE TO EITHER CARHE SAID WE PUT A CRACK IN THE FRONT BUMPER I TOLDHIM WE WOULD FIX THATTHERE IS A LOCAL REPAIR SHOP WE SEND CLIENTS TO HAVE THlS TYPE OF REPAIR DONE AT OUR EXPENSEI DID GIVE HIM MY BUSINESS CARD WlTH THlS INFORMATION TO SET UP A TIME TO HAVE THAT VECHILE LOOKED ATTHEY REFUSED MY OFFER AND WANTED MY INSURANCE INFORMATlONDID NOT FEEL THAT WAS NECESSARY SO THEY CALLED THE POLICETHE POLICE ARRIVED MADE A REPORT AND NOTED THERE WAS NO DAMAGE DONE TO THE CARTHE CAR GOT TOWED OUT OF HERE BY [redacted] THERE WlLL BE NO SElTLEMENTDEBBIE L B [redacted] VICE PRESIDENT
IN RESPONSE TO THlS COMPLAINTMR [redacted] CAME TO OUR SHOP TO HAVE TWO SNOW TIRES MOUNTED THAT HE PURCHASED FROM SOME OTHER PLACE MAYBE ON LINE NOT SURETHE VECHILEWAS IN MY LOTWE WENT OUTSIDE TO GET THE VECHILE AND COULD NOT START ITMY EMPLOYEE ASKED THE CUSTOMER IF THERE IS A SPECIAL WAY TO START THE CARHIS REPLY WAS YES, I WlLL DO IT HE GOT THE CAR STARTED AND BROUGHT IT IN THE SHOPWE WERE GOING TO PUT ON THE TWO TIRES THAT HE BROUGHT WlTH HIM BUT COULD NOT MOVE THE CAR TO DO SOWE NEVER DID ANY WORK TO THE CAR AT ALLWE ASKED HIM AGAIN TO START THE CARAT THIS TIME HE ACCUSED US OF DAMAGING HIS INGNITION SWITCH WHICH WE DID NOTWE HAD TO GET THE CAR OUT OF OUR GARAGE AND TOLD HIM HE WOULD HAVE TO GET IT TOWED OUT OF HEREWE PUSHED THE CAR OUT, NEVER DID WE DAMAGE ANY TIRESHE NEVER BOUGHT ANY TIRE FROM US AT ALLWHEN THE CAR WAS IN OUR PARKING LOT ONE OF MY EMPLOYEES DID BACK INTO THE CAR.THERE WAS NO DAMAGED DONE TO EITHER CARHE SAID WE PUT A CRACK IN THE FRONT BUMPER I TOLDHIM WE WOULD FIX THATTHERE IS A LOCAL REPAIR SHOP WE SEND CLIENTS TO HAVE THlS TYPE OF REPAIR DONE AT OUR EXPENSEI DID GIVE HIM MY BUSINESS CARD WlTH THlS INFORMATION TO SET UP A TIME TO HAVE THAT VECHILE LOOKED ATTHEY REFUSED MY OFFER AND WANTED MY INSURANCE INFORMATlONDID NOT FEEL THAT WAS NECESSARY SO THEY CALLED THE POLICETHE POLICE ARRIVED MADE A REPORT AND NOTED THERE WAS NO DAMAGE DONE TO THE CARTHE CAR GOT TOWED OUT OF HERE BY [redacted] THERE WlLL BE NO SElTLEMENTDEBBIE L B [redacted] VICE PRESIDENT