G. Gardner Concrete & Waterproofing, Inc.

Initial Business Response /* (1000, 5, 2015/02/18) */
This letter is in response to your letter dated February 9, regarding Case # ***GGardner Concrete & Waterproofing, Incwas hired in April to remove and replace a section of basement floor for this
customer
***, the estimator and previous owner of GGardner Concrete & Waterproofing, Inc., provided a proposal for this project on April 03, The proposal was signed and accepted the same dayThe project was completed as per the attached proposal on April 15,
We have been in contact with this customer over the years; and have responded to each of his telephone calls to our officeIn June of 2003, the customer was reimbursed $for damage to a laundry tub in their homeIn the fall of 2004, he indicated there was some minor settling, so we shimmed sections of the wall to meet the floorIn December of 2006, we refunded $to this customer to use for basement carpet installationIn Randy Gardner spoke with this customer again to discuss the floorHe suggested the customer may want to try a different method of repair since he is not satisfiedThe customer was referred to ***, who uses an anchoring method, if he wanted to explore that optionGGardner Concrete & Waterproofing, Incdoes not provide this type of service
GGardner Concrete & Waterproofing, Inchas been in business serving the Twin Cities and surrounding communities since with thousands of satisfied customersWe pride ourselves on our quality work and customer service; and have made every effort to satisfy this customer