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G H C Reviews (1)

On September 19th, 2013 I got a call from [redacted] about a bill from Group Health Cooperative. Having no idea about what this bill was because I have never received any kind of bill from them, I call them and talk to their customer service representatives. They finally find out what it was for and it was for my daughter the day she was born a doctor came around the hospital and checked her to be healthy.

My insurance provider is [redacted] for my Primary and [redacted] for my secondary. My daughter however is not eligible under [redacted] and so her Primary and ONLY insurance was [redacted]

After speaking with them they state that they had sent 4 bills to me which I never received in the past year and a half. They also stated that they had billed [redacted] and that the claim was never confirmed or denied.

I then called [redacted] and they said that it would have been rejected because the patient being my daughter [redacted] was not on [redacted]

I then called Group Health Cooperative back and told them what I had found out from [redacted] and they stated that there was nothing that they could do to help me and that I just had to pay it.

I asked them if their doctor was dealing with my daughter as a patient then why wouldn't they have the correct information stating that I was the only one that was covered under [redacted] She then replied with I don't know. I asked her if they would be able to bill the correct insurance company, being [redacted] for the service, and she said no because it was in full collections.

I told her that I did not receive any bills, the first call I get about this bill was from their collection agency and that their information was incorrect and that it was not my fault that they had the wrong insurance company because in my chart and my daughter's chart our insurance companies were clearly listed because everything else was covered besides this particular bill from a random doctor making her rounds.

Group Health Cooperative gave me an ID # which is XXXXXXXX. They will not bill [redacted] for this service that was a mistake made on their part.

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Description: Clinics, Non Profit Organizations - General Membership, Physicians & Surgeons - Medical-M.D., Health Maintenance Organizations

Address: PO Box 34590, Seattle, Washington, United States, 98124-1590

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