G J Wolff

I have attached documentation regarding Mr [redacted] complaint It includes a copy of the complaint, all three repair orders written at our dealership since he leased the vehicle last year, and a copy of the email from our Chrysler service representative regarding our request for his input on covering the radio under the factory warranty I researched Mr [redacted] repair history in our computers and discussed them with our service manager I was unable to find any written repair history that mentioned the radio concern prior to his visit on February 8th of this year As he mentioned in his complaint, his Jeep was in our service department earlier this month and one of his concerns was the radio We found no "error codes" present in his radio when it was in our shop that would help us diagnose any issues with the radio The damage to the radio that he mentions in his complaint is evident upon inspection At the customer's request, we attempted to get our Chrysler Service rep to cover the radio under warranty, but he declined the request since the radio has been damaged from an external source Since Chrysler manufactured the vehicle and administers the warranty we are not allowed to force them to cover a repair that does not meet their warranty criteria We also called the customer's service contract company to see if they would cover the radio under their coverage They also declined the request since it has been damaged Again, we are only able to follow the decisions made by the service contract company The dealership's role in cases like this is to follow the direction of the warranty company or the service contract company, not to make repairs that are outside of the warranty or service contract terms and conditions As far as the customer's request to buy the vehicle back so he can get into a different one, that kind of a decision is also up to Chrysler for the same reasons as stated above The customer has to make that request of Chrysler The dealers are not allowed to make that request on behalf of the customer I would be happy to get Mr [redacted] the information he needs to make that request My phone number is 317-839-*** Please let me know if you have any questions about this complaint I am happy to help in any way I can Sincerely, Jeff [redacted] General Manager Jeff [redacted] General Manager

Tell us why here
I have asked my service manager, my finance manager, and my sales managers about this customer and none of us have talked to her about her concern. I would like to talk the customer about the situation so I can see if there anything we can do to help.
My phone number is *** and my email address is ***. I will be out of town most of next week so if she doesn't contact me before I leave I will return her call/email after I get back
Jeff ***General ManagerWestgate Chrysler Jeep Dodge RAM

I attempted to call Chrysler Capital to discuss the turn in process and charges that were incurred by the customer so I can see if there were any errors and if I can explain to the customer where the numbers came from. They would not talk to me without the customer's permission to do
so. I then called the customer and had to leave her a voicemail with a short explanation of what I was trying to do and that I needed her to call me so I can give her the phone number for her to call so I can investigate her concern. I will update the results of my investigation on this website once I get more information

I have attached documentation regarding Mr. [redacted] complaint.  It includes a copy of the complaint, all three repair orders written at our dealership since he leased the vehicle last year, and a copy of the email from our Chrysler service representative regarding our request for his...

input on covering the radio under the factory warranty.
I researched Mr. [redacted] repair history in our computers and discussed them with our service manager.  I was unable to find any written repair history that mentioned the radio concern prior to his visit on February 8th of this year.  As he mentioned in his complaint, his Jeep was in our service department earlier this month and one of his concerns was the radio.  We found no "error codes" present in his radio when it was in our shop that would help us diagnose any issues with the radio.  The damage to the radio that he mentions in his complaint is evident upon inspection. 
At the customer's request, we attempted to get our Chrysler Service rep to cover the radio under warranty, but he declined the request since the radio has been damaged from an external source.    Since Chrysler manufactured the vehicle and administers the warranty we are not allowed to force them to cover a repair that does not meet their warranty criteria.  We also called the customer's service contract company to see if they would cover the radio under their coverage.  They also declined the request since it has been damaged.  Again, we are only able to follow the decisions made by the service contract company.  The dealership's role in cases like this is to follow the direction of the warranty company or the service contract company, not to make repairs that are outside of the warranty or service contract terms and conditions.   
As far as the customer's request to buy the vehicle back so he can get into a different one, that kind of a decision is also up to Chrysler for the same reasons as stated above.  The customer has to make that request of Chrysler.  The dealers are not allowed to make that request on behalf of the customer.  I would be happy to get Mr. [redacted] the information he needs to make that request.  My phone number is 317-839-[redacted].
Please let me know if you have any questions about this complaint.  I am happy to help in any way I can.
Sincerely,
Jeff [redacted]
General Manager
Jeff [redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]