Pool was completed and turned over to [redacted] on 6Diving board was years old and out of warranty at that timeThere were small cracks on the board that would indicate the weight limit was exceeded.Jandy LED Lights ?" ONE year manufacturer warranty on lightsLED lights were replaced under warranty on 11conversation.Jandy Can Problems ?" Never a complaint about the Jandy (Zodiac) can from the customer on file, however he had known electric problem with lights, and we did NOT do the electric, might all be connected.Roughness on pool surface ?" Marbledust warranty is ONE yearCustomer complained about scale buiyears after marbledust was complete, he did chemical only service with usHe may be entitled to pump and clean to repair calcification, but customer left us in July with a large open invoice for summarizing the pool and did not give us opportunity to rectifyWe will however, do this service free of charge for the customer next Spring if we are paid for our present services.Heater complaint ?" Heater and Zodiac warranty is ONE yearThere is no spa temperature programmed, chip is for a pool only set-upHeater ALWAYS says at heater, it is in remote t-stat and will only go as high as is set in aqualink programming which is the control of the homeownerWhen we troubleshot the system all seemed to be in good order and functioning properly.In conclusion the only warranted service that is due, is the pump and clean for the surface calcificationIt has always been the policy of Gibbons Pools to honor our warrantyWe clearly followed all procedures and policiesThere is a balance of $2,for services unrelated to these issuesNor do we understand why he is claiming that we do not return phone calls or emailsAll issues were addressedThat was the reason for collections [redacted] should speak with his electrician to follow up on the light and heater issues.Gibbons Pools, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] 1.? Pool cover-Electrical switch failed at the pool cover sensorPool Cover-The cover's leading edge failed.? It sagged considerably.? This is a manufacturer's defect and the parts are within the warrantee.? A new leading edge has been ordered through a factory authorized servicer of "Cover Pools", the manufacturer of this cover.? (It has been temporarily remedied by lowering the water level in the pool so the leading edge is not submerged.)3.The Top edge of the Cement Trough for the Cover.? Apparently when the cover trough was tiled, the top edges weren't properly finished and these edges remained sharp.? Over time, as the pool cover has been opened and closed, these sharp edges caused tears in the cover along lines.? This causes pool water to settle on top of the cover.? We have had patched by an authorized service company, Solar Pool Enclosures, who was the original subcontractor that installed the cover for Gibbons.4.The Diving Board.? The diving board has made a sharp cracking sound since day one.? Gibbons made several attempts to adjust it.? They removed the board from the dive stand and reattached it a few times.? They did ask us on the phone, to check if the fulcrum pad was in placeIt is and this was never the issue.? What Gibbons neglected to tell us is that:a) The diving board has cracks as per photos supplied to ? the manufacturer SR Smith Incand has from the very beginning.? These cracks were there when it was installed.b) The dive stand is improperly installed and is not level, left to rightSo the board walks to side with each diveAdditionally, it is incorrectly pitched from front to backIt's pitched up slightly, instead of down slightly, as it should be.? The solution is to remove the stand and reset it and properly replace a new board.5.? The Jandy LED lights.? With an authorized service rep and the help of Jandy via phone support, it has been determined that the cause of the light failures has been a defective transformer.? After Gibbons installed the four new lights and two failed again, Gibbons measured the voltage at the LED lights and found the voltage to be low.? Jandy requested our tech to do the same and determined the transformer was not putting out sufficient voltage to power the electronic lights.? Jandy is sending us new lights and our new tech will install the new transformer and the lights.? The issue was never our electrician, but a failed transformer which Gibbons supplied to us and failed to diagnose during the warrantee period.? 6.? Roughness/Marble dust.? The marble dust needs acid wash and/or diamond sanding due to unbalanced chemicals while Gibbons was servicing the pool for the first years.? We prefer to have this done by our current service company as we have lost confidence that Gibbons will do the proper job.7.? The Heater.? Gibbons had the ability to control our pool software remotely.? In June, we had a balance of $2900.? I made a verbal agreement with Jennifer at Gibbons, that I would pay the $and hold back the $until the open issues, described here, were resolved.? Jennifer agreed to continue servicing the pool.? I explained I was having house gets for the week of [redacted] of July.? She said she understood and agreed to this.? Just before the ***, Jennifer called and said that I must pay the $to the serviceman when he came or Gibbons would not service the pool.? I said no to that ultimatum and Gibbons did not show up to service the pool.? During that weekend, our pool app which Gibbons had access to, when into spa mode, which should not be possible and the pool went to 100'.? This wasted about gallons of propane and more significantly rendered out pool unusable for our family reunion.? This may have been Gibbons intentionally sabotaging our controls through their office access to our app.? This never happened before and never happened since we had Gibbons removed from the back office controls.? We have been told by the authorized Jandy dealer, that it would not have been possible for us to inadvertently turn on the spa mode.? ? ? I am holding the $to cover the cost of having other authorized service companies repair/replace the items Gibbons did not repair/replace as per our contract.? It seems likely that the repairs will be in excess of the $2000.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Pool was completed and turned over to [redacted] on 6Diving board was years old and out of warranty at that timeThere were small cracks on the board that would indicate the weight limit was exceeded.Jandy LED Lights ?" ONE year manufacturer warranty on lightsLED lights were replaced under warranty on 11conversation.Jandy Can Problems ?" Never a complaint about the Jandy (Zodiac) can from the customer on file, however he had known electric problem with lights, and we did NOT do the electric, might all be connected.Roughness on pool surface ?" Marbledust warranty is ONE yearCustomer complained about scale buiyears after marbledust was complete, he did chemical only service with usHe may be entitled to pump and clean to repair calcification, but customer left us in July with a large open invoice for summarizing the pool and did not give us opportunity to rectifyWe will however, do this service free of charge for the customer next Spring if we are paid for our present services.Heater complaint ?" Heater and Zodiac warranty is ONE yearThere is no spa temperature programmed, chip is for a pool only set-upHeater ALWAYS says at heater, it is in remote t-stat and will only go as high as is set in aqualink programming which is the control of the homeownerWhen we troubleshot the system all seemed to be in good order and functioning properly.In conclusion the only warranted service that is due, is the pump and clean for the surface calcificationIt has always been the policy of Gibbons Pools to honor our warrantyWe clearly followed all procedures and policiesThere is a balance of $2,for services unrelated to these issuesNor do we understand why he is claiming that we do not return phone calls or emailsAll issues were addressedThat was the reason for collections [redacted] should speak with his electrician to follow up on the light and heater issues.Gibbons Pools, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] 1.? Pool cover-Electrical switch failed at the pool cover sensorPool Cover-The cover's leading edge failed.? It sagged considerably.? This is a manufacturer's defect and the parts are within the warrantee.? A new leading edge has been ordered through a factory authorized servicer of "Cover Pools", the manufacturer of this cover.? (It has been temporarily remedied by lowering the water level in the pool so the leading edge is not submerged.)3.The Top edge of the Cement Trough for the Cover.? Apparently when the cover trough was tiled, the top edges weren't properly finished and these edges remained sharp.? Over time, as the pool cover has been opened and closed, these sharp edges caused tears in the cover along lines.? This causes pool water to settle on top of the cover.? We have had patched by an authorized service company, Solar Pool Enclosures, who was the original subcontractor that installed the cover for Gibbons.4.The Diving Board.? The diving board has made a sharp cracking sound since day one.? Gibbons made several attempts to adjust it.? They removed the board from the dive stand and reattached it a few times.? They did ask us on the phone, to check if the fulcrum pad was in placeIt is and this was never the issue.? What Gibbons neglected to tell us is that:a) The diving board has cracks as per photos supplied to ? the manufacturer SR Smith Incand has from the very beginning.? These cracks were there when it was installed.b) The dive stand is improperly installed and is not level, left to rightSo the board walks to side with each diveAdditionally, it is incorrectly pitched from front to backIt's pitched up slightly, instead of down slightly, as it should be.? The solution is to remove the stand and reset it and properly replace a new board.5.? The Jandy LED lights.? With an authorized service rep and the help of Jandy via phone support, it has been determined that the cause of the light failures has been a defective transformer.? After Gibbons installed the four new lights and two failed again, Gibbons measured the voltage at the LED lights and found the voltage to be low.? Jandy requested our tech to do the same and determined the transformer was not putting out sufficient voltage to power the electronic lights.? Jandy is sending us new lights and our new tech will install the new transformer and the lights.? The issue was never our electrician, but a failed transformer which Gibbons supplied to us and failed to diagnose during the warrantee period.? 6.? Roughness/Marble dust.? The marble dust needs acid wash and/or diamond sanding due to unbalanced chemicals while Gibbons was servicing the pool for the first years.? We prefer to have this done by our current service company as we have lost confidence that Gibbons will do the proper job.7.? The Heater.? Gibbons had the ability to control our pool software remotely.? In June, we had a balance of $2900.? I made a verbal agreement with Jennifer at Gibbons, that I would pay the $and hold back the $until the open issues, described here, were resolved.? Jennifer agreed to continue servicing the pool.? I explained I was having house gets for the week of [redacted] of July.? She said she understood and agreed to this.? Just before the ***, Jennifer called and said that I must pay the $to the serviceman when he came or Gibbons would not service the pool.? I said no to that ultimatum and Gibbons did not show up to service the pool.? During that weekend, our pool app which Gibbons had access to, when into spa mode, which should not be possible and the pool went to 100'.? This wasted about gallons of propane and more significantly rendered out pool unusable for our family reunion.? This may have been Gibbons intentionally sabotaging our controls through their office access to our app.? This never happened before and never happened since we had Gibbons removed from the back office controls.? We have been told by the authorized Jandy dealer, that it would not have been possible for us to inadvertently turn on the spa mode.? ? ? I am holding the $to cover the cost of having other authorized service companies repair/replace the items Gibbons did not repair/replace as per our contract.? It seems likely that the repairs will be in excess of the $2000.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?